Fix an HBO Max subscription issue

If you have an active HBO Max subscription and can't watch HBO Max, try the solutions below.

Check your subscription status

Make sure your HBO Max subscription is active. Here's how:

In HBO Max, do one of the following:
- Phone, tablet, or computer: Choose your profile and then Subscription. Can't sign in?
- TV device: Choose the Settings icon and then Subscription.
  (Only Adult profiles can manage subscriptions.)
Here you'll find who your subscription is billed through (top of the screen).
If your subscription is active and billed through HBO Max directly, you’ll find your upcoming payment date. Otherwise, find who your subscription is billed through below:
- Amazon Appstore (UK only): Sign in at amazon.com/appstoresubscriptions and find your HBO Max subscription status.
- Roku: Sign in at my.roku.com/account/subscriptions and find your HBO Max subscription status.
- Samsung TV (in select countries): Sign in at samsungcheckout.com, then go to Purchase History and choose Subscriptions.
- Other provider: Sign in to your internet, mobile, or TV provider account to check the status of your HBO Max subscription. If you need help, contact your provider.

If your HBO Max subscription is active, try signing out of HBO Max (the next solution).

Sign out and sign in again

Try signing out and back in to HBO Max. Here's how:

In HBO Max, do one of the following:
- Phone, tablet, or computer: Choose your profile and then choose Sign Out.
- TV device: Choose the Settings icon and then Sign Out.
Sign in to HBO Max.