Can't sign in to HBO Max

If you're having trouble signing in to your HBO Max account, choose the device you're using below.

Can't access your account email?
If your account email has a typo or you no longer have access to your email address, please contact us.

Choose the device you're using:

You may need to try more than one of these solutions:

Try another device

Try signing in to HBO Max on another supported device (computer or TV).

Sign in without a password

Try signing in without your password. Here's how:

  1. When prompted for your password, choose Get One-Time Code.
  2. Check your inbox for an email sent by HBO Max (email subject: Time Sensitive: Your One-Time HBO Max Code). This email should arrive within a few minutes. Be sure to search all inbox folders (including Promotions, Junk, and Spam). Didn't get the email?
  3. Enter the 6-digit code from your email.
  4. Choose who's watching and you're ready to stream.
Try your mobile number

If you added your mobile number to your account in Settings, try signing in with your mobile number (instead of your email address).

Apple: Restore your subscription

If you signed up through Apple, try restoring your subscription. Here's how:

  1. Open the HBO Max app on the iPhone or iPad where you subscribed to HBO Max.
  2. Choose Sign In.
  3. Choose Sign In and then Restore Purchase.

If we find an active HBO Max subscription in the Apple App Store, we'll sign you into your HBO Max account.

Android or Amazon Fire: Clear cache

Try clearing the HBO Max cache:

Android phone or tablet
  1. On your Android device, go to Settings.
  2. Choose Search and type HBO Max.
  3. Choose HBO Max from the search results.
  4. Choose Storage & cache or Storage.
  5. Choose Clear cache.
  6. Open HBO Max and try signing in again.
Amazon Fire tablet
  1. On your Amazon Fire tablet, go to Settings > App & Games > Manage All Applications.
  2. Choose HBO Max from the list of apps.
  3. Choose Force Stop.
  4. Choose Clear Cache.
  5. Choose Clear Data.
  6. Open HBO Max and try signing in again.
Delete and reinstall HBO Max

Delete the HBO Max app from your phone or tablet and install it again. Then, open HBO Max and try signing in again.

'Your device time is out of sync' error

If you get a 'Your device time is out of sync' error on your phone or tablet, make sure the date and time are correct on your device. For help, go to Google's Set date & time article or Apple's iPhone: Change time or iPad: Change time article.

You may need to try more than one of these solutions:

Try another device

Try signing in to HBO Max on another supported device (phone, tablet, or TV).

Sign in without a password

Try signing in without your password. Here's how:

  1. When prompted for your password, choose Get One-Time Code.
  2. Check your inbox for an email sent by HBO Max (email subject: Time Sensitive: Your One-Time HBO Max Code). This email should arrive within a few minutes. Be sure to search all inbox folders (including Promotions, Junk, and Spam). Didn't get the email?
  3. Enter the 6-digit code from your email.
  4. If prompted, add or update the password for your account.
  5. Choose who's watching and you're ready to stream.
Try your mobile number

If you added your mobile number to your account in Settings, try signing in with your mobile number (instead of your email address).

Update your browser
  • Make sure you're using a supported browser.
  • Check to see if there's an update available for your browser. To find out how to do this, search the internet for update + the name of your browser (i.e., update Chrome).
Try another browser

Try using a different supported browser (Chrome, Firefox, Microsoft Edge, or Safari). This will help determine if the issue is limited to a particular browser.

Clear cookies and cache
  1. Clear your browser's cookies for HBOMax.com. To find out how to do this, search your browser's help for 'cookies.'
  2. Close and reopen your browser.
  3. Go to HBOMax.com and try signing in again.

If you still can't sign in on your computer, try clearing your browser's cache. To find out how to do this, search your browser's help for 'clear cache.'

'Your device time is out of sync' error

If you're getting a 'Your device time is out of sync' error, make sure your computer's date and time are correct. For help, go to Microsoft's How to set your time article or Apple's Change date & time article.

You may need to try more than one of these solutions:

Try another device

Try signing in to HBO Max on another supported device (phone, tablet, or computer).

Sign in without a password

Try signing in without your password. Here's how:

  1. When prompted for your password, choose Get One-Time Code.
  2. Check your inbox for an email sent by HBO Max (email subject: Time Sensitive: Your One-Time HBO Max Code). This email should arrive within a few minutes. Be sure to search all inbox folders (including Promotions, Junk, and Spam). Didn't get the email?
  3. Enter the 6-digit code from your email.
  4. If prompted, add or update the password for your account.
  5. Choose who's watching and you're ready to stream.
Try your mobile number

If you added your mobile number to your account in Settings, try signing in with your mobile number (instead of your email address).

Apple: Restore your subscription

If you signed up through Apple, try restoring your subscription. Here's how:

  1. Open the HBO Max app on the Apple TV where you subscribed to HBO Max.
  2. Choose Sign In.
  3. Choose Use Email Address and then Restore Purchase.

If we find an active HBO Max subscription in the Apple App Store, we'll sign you into your HBO Max account.

TV code not working?

If the 6-digit code isn't working, here are some things to try:

  • Open a private or incognito browser window and then go to HBOMax.com/signin.
  • Try signing in another way (e.g. Use Email Address or scan the QR code on your TV).
  • Try using a different supported browser (Chrome, Firefox, Microsoft Edge, or Safari).
Delete and reinstall HBO Max

Delete the HBO Max app from your TV device and then reinstall HBO Max from the app store. Then, open HBO Max and try signing in again.

Additional troubleshooting

Didn't get a text with one-time code?

If you're signing in with your mobile number, you should get a new text message after entering your mobile number. If you didn't get a text message, try the following:

  • Make sure the mobile number you entered is correct. You need to add your mobile number to your account before you can sign in with your mobile number.
  • Choose Get New Code to send another text message. You should get a new text message within 1 minute.
  • Make sure your phone can receive text messages (check your cell phone signal strength and make sure Airplane mode is turned Off).
  • Make sure your phone is not set to block messages from unknown senders.
  • Try restarting your phone.

Still need help? Try signing in with your account email and password.

'Your device time is out of sync' error

If you get this message, make sure the date and time are correct on your device. For help, find your device below:

Can't solve the Captcha puzzle?

Sometimes we'll ask you to solve a puzzle to help keep your account secure. If you're having trouble with the Captcha puzzle challenge, choose Restart to start the challenge over.

You can also choose Audio Challenge to access your account another way.

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