Change an HBO Max-billed subscription

1. In HBO Max, do one of the following:
   • Phone, tablet, or computer: Choose your profile and then Subscription.
   • TV device: Choose the Settings icon and then Subscription.
     (Only Adult profiles can manage subscriptions.)
2. Here you'll find your current subscription plan.

To change your plan, go to How do I change my plan?

Need help signing in? Go to Can't sign in.

Here's how to find your next billing date:

1. In HBO Max, do one of the following:
   • Phone, tablet, or computer: Choose your profile and then Subscription.
   • TV device: Choose the Settings icon and then Subscription.
     (Only Adult profiles can manage subscriptions.)
2. If your subscription is billed through us, you'll find your upcoming payment date.

If your subscription is billed through another provider, go to Manage an HBO Max subscription.

To cancel your HBO Max subscription:

1. Do one of the following:
   • Phone or tablet: Go to HBOMax.com/subscription and sign in to your account.
   • Computer: Go to HBOMax.com and sign in to your account. Then, choose your profile and Subscription.
     (Only Adult profiles can manage subscriptions.)
2. Choose Cancel Your Subscription.
   No cancel option? Take note of who your subscription is billed through (top of screen) and go to Cancel HBO Max.
3. Confirm your cancellation and take note of your expiration date.

Once cancelled, you'll get an email confirming your cancellation. You can continue streaming until your monthly subscription expires at the end of your billing period. If you change your mind about cancelling, you can go back to Subscription (Step 1 above) and choose Resume Your Subscription.

Need help signing in? Go to Can't sign in.

Here's how to get your payment history:

1. Go to HBOMax.com and sign in (if needed).
2. Choose your profile and then Subscription.
   (Only Adult profiles can manage subscriptions.)
3. If your subscription is billed through us, choose Payment History.
4. Choose the payment date to get a receipt.

If your subscription is billed through another provider, go to their Help Centre or contact them for help.

If your subscription charge isn't what you expected, go to Unexpected subscription charge.

1. Do one of the following:
   • Phone or tablet: Go to HBOMax.com/subscription and sign in to your account.
   • Computer: Go to HBOMax.com and sign in to your account. Then, choose your profile and Subscription.
     (Only Adult profiles can manage subscriptions.)
2. Choose Payment Method.
   No payment option? Take note of who your subscription is billed through and go to Change your payment.
3. Add your payment info and save your changes.
   Your bank may require you to verify your identity with 3D-Secure before authorising the transaction. If you have trouble with 3D-Secure, please contact your bank.
   Need help? Go to Can't change or add payment.

Your updated payment info will be used for your next subscription charge.

Need help signing in? Go to Can't sign in.

Your payment method must:

• Support international transactions
• Support recurring online payments (some prepaid cards do not support recurring payments)
• Be issued in the country or region where you started your subscription
• Be an accepted payment method (for a list, see Try another payment method below)

Payment error? If you're getting a payment error, try the following:

Double-check your payment details

Make sure all of your payment details are correct (e.g. make sure what you're submitting matches what's on your card):

• Name, card number, expiry date, and security code

Use a different browser

Try the following:

• Try using a different supported browser (Chrome, Firefox, Microsoft Edge, or Safari).
  -or-
• Try using an incognito or private browser window. To do this, open a new incognito or private window, then sign in at HBOMax.com/subscription. Choose Payment Method, enter your payment information, and save your changes.

Try another device

Try using a computer instead of your phone or vice versa.

Try another payment method

The following payment methods are accepted: American Express, Apple Pay, Discover, Mastercard, PayPal, and Visa.

If the above solutions don't help, please contact your bank or financial institution to find out why the payment method might be failing.

1. Sign in to HBO Max on your phone, tablet, or computer. Can't sign in?
2. Choose your profile and then Subscription.
   (Only Adult profiles can manage subscriptions.)
3. Choose Change Your Plan.
   No change plan option? Take note of who your subscription is billed through (top of screen) and go to How do I change plans?
4. Choose a subscription plan and billing period.

Once your subscription is updated, you'll get an email confirming the change.

Promotional offers

Any free trials, benefits, promotional offers or discounts that you may currently benefit from will not apply to your new plan and will end when your new plan takes effect.

When will my plan change take effect?

The effective date depends on the change:

• If you change to a lower-priced plan, your plan change will happen on your next billing date.
• If you change to a higher-priced plan, your plan change happens immediately. You'll be charged the price difference between plans (inclusive of taxes) and your next billing date will be adjusted.
• If you only change your billing period, your change will happen on your next billing date.

Can I cancel a plan change?

If the change isn't effective immediately, you can cancel your pending plan change. To do this, go back to Subscription (Step 2 above) and choose Cancel Pending Plan. You can also sign in at HBOMax.com/subscription and choose Cancel Pending Plan.