Connect your provider

If you get HBO Max through an internet, mobile, or TV provider, you need to connect your provider account (with your HBO Max subscription) before signing in to HBO Max.

Things to know

If you already have an HBO Max account, sign in with your account email and password.
If you get HBO Max through the Disney+, Hulu, HBO Max Bundle or the DoorDash Annual Plan, go to Activate HBO Max then sign in.

Choose the device you're using:

Here's how to connect your provider:

Open HBO Max and choose Sign in.
Already signed in? Choose your profile and then Sign Out.
On the sign-in screen, choose create an HBO Max account (below Don't have an HBO Max account yet?).

iPhone or iPad

Choose Allow to let HBO Max use your TV provider info from iOS Settings. Or, choose Don't Allow to select your provider in HBO Max.

Choose the company you get HBO Max (or HBO) through or search for your provider.
My provider isn't listed.
On your provider's sign-in screen, enter your provider account info and sign in.
Need help? Go to Troubleshooting.
If prompted to create your account, do one of the following:
- New subscribers: Complete the account form and choose Create Account.
- Current and returning subscribers: Enter your HBO Max email address and choose Create Account. Then, on the Account Found screen choose Verify Email. Need help? Go to Account found message.
Choose who's watching and you're ready to stream.

If you added a password to your HBO Max account, you can sign in on any supported device using your HBO Max email and password.

Troubleshooting

'Can't verify your subscription' message

If you get this message, make sure HBO Max is included with your internet, mobile, or TV package. To do this, sign in to your internet, mobile, or TV provider account to check the status of your HBO Max subscription. If you need help, contact your provider. For more info, go to Fix HBO Max subscription issue.

Apple iPhone or iPad

If you get this message on your iPhone or iPad, try removing your TV provider from your iOS settings. Here's how:

Close the HBO Max app.
On your Apple iPhone or iPad, go to Settings > General > TV Provider. Under Allow TV provider to access, turn off HBO Max.
Open HBO Max and try connecting your provider again.

'Account found' message

If the email address you entered is already associated with an HBO Max account, you'll have two options:

Verify Email Address

Choose Verify Email.
Check your inbox for an email from HBO Max with a one-time code (email subject: Your One-Time HBO Max Code). The email is sent to the email address you entered on the Create Your Account screen.
In HBO Max, enter the code from the email and choose Submit.
Confirm that you want to connect the subscription billed through your provider to your existing account. You'll have your account profiles, My List, and watch history.

Didn't get the one-time code email?

Search all of your inbox folders for an email from HBO Max (including your Promotions and Spam folder).
Choose Get New Code on the enter code screen and check your email again.

Create New Account

To use a different email address for your HBO Max account, choose Create New Account and then enter a different email address. Your new HBO Max account won't have your previous account settings - such as your profiles and My List.

'Provider account already in use' message

If you get this message when connecting your provider, it means your provider account is already linked to an HBO Max account. Instead of connecting your provider, try signing in with your HBO Max account email and password.

If you're not sure which email is associated with your HBO Max account, go to Find your account email.

Can't sign in to your provider account?

If you can't sign in to your internet, mobile, or TV provider account, make sure you can sign in on your provider's website. Here's how:

Go to your internet, mobile, or TV provider's website.
Sign in with your provider account.
Note If you can't sign in, look for an option to reset your password. If this doesn't help, please contact your provider for help. HBO Max Support doesn't have access to your provider sign-in information.
After you successfully sign in on your provider's website, go back to HBO Max and try the Connect your provider steps again.

'Welcome back' message. What should I do?

If you have an active HBO Max subscription and get a Welcome back message, go to Fix an HBO Max subscription issue.

Here's how to connect your provider:

Go to HBOMax.com/login on your computer.
Already signed in? Choose your profile and then Sign Out.
On the sign-in screen, choose create an HBO Max account (below Don't have an HBO Max account yet?).
Choose the company you get HBO Max (or HBO) through or search for your provider.
My provider isn't listed.
On your provider's sign-in screen, enter your provider account info and sign in. Need help? Go to Troubleshooting.
If prompted to create your account, do one of the following:
- New subscribers: Complete the account form and choose Create Account.
- Current and returning subscribers: Enter your HBO Max email address and choose Create Account. Then, on the Account Found screen choose Verify Email. Need help? Go to Account found message.
Choose Start Streaming, who's watching, and you're ready to stream.

If you added a password to your HBO Max account, you can sign in on any supported device using your HBO Max email and password.

Troubleshooting

'Can't verify your subscription' message

'Account found' message

If the email address you entered is already associated with an HBO Max account, you'll have two options:

Verify Email Address

To use the email with your HBO Max account, you'll need to verify the email address. Here's how:

Choose Verify Email.
Check your inbox for an email from HBO Max with a one-time code (email subject: Your One-Time HBO Max Code). The email is sent to the email address you entered on the Create Your Account screen.
In HBO Max, enter the code from the email and choose Submit.
Confirm that you want to connect the subscription billed through your provider to your existing account. You'll have your account profiles, My List, and watch history.

Didn't get the one-time code email?

Search all of your inbox folders for an email from HBO Max (including your Promotions and Spam folder).
Choose Get New Code on the enter code screen and check your email again.

Create New Account

'Provider account already in use' message

If you're not sure which email is associated with your HBO Max account, go to Find your account email.

Can't sign in to your provider account?

If you can't sign in to your internet, mobile, or TV provider account, make sure you can sign in on your provider's website. Here's how:

Go to your internet, mobile, or TV provider's website.
Sign in with your provider account.
Note If you can't sign in, look for an option to reset your password. If this doesn't help, please contact your provider for help. HBO Max Support doesn't have access to your provider sign-in information.
After you successfully sign in on your provider's website, go back to HBO Max and try the Connect your provider steps again.

'Welcome back' message. What should I do?

If you have an active HBO Max subscription and get a Welcome back message, go to Fix an HBO Max subscription issue.

Have another device?

These steps are easier on your phone, tablet, or computer. After you connect your provider, you can sign in on your TV using your HBO Max email and password.

Here's how to connect your provider:

Install the HBO Max app on your TV device.
Open HBO Max and choose Connect Your Provider.
Already signed in? Choose the Settings icon and then Sign Out.

Apple TV

Choose Allow to let HBO Max use your TV provider info from tvOS Settings. Or, choose Don't Allow to select your provider from the list.

Now, choose a connect option:

Use a Code

Connect your provider using a code. Here's how:

Stay on the TV screen with the QR code and do one of the following:
- Open your phone's camera app and point your camera at the QR code on your TV. Then, tap the link that appears on your phone (iPhone or Android QR steps).
  -or-
- On your phone or computer, go to HBOMax.com/providers. Then, enter the 6-digit code from your TV.
  TV code not working?
Choose the company you get HBO Max (or HBO) through or search for your provider.
My provider isn't listed.
On your provider's sign-in screen, enter your provider account info and sign in. Need help? Go to Troubleshooting.
If prompted to create your account, do one of the following:
- New subscribers: Complete the account form and choose Create Account.
- Current and returning subscribers: Enter your HBO Max email address and choose Create Account. Then, on the Account Found screen choose Verify Email. Need help? Go to Account found message.
On your TV, choose who's watching and you're ready to stream.

If you added a password to your HBO Max account, you can sign in on any supported device using your HBO Max email and password.

Use HBO Max Mobile App (on some devices)

Connect your provider using the HBO Max mobile app. Here's how:

On the TV screen with the QR code, choose Use HBO Max Mobile App (on the left).
(This option is not available on all TV devices.)
Open the HBO Max app on your phone or tablet.
If you haven't connected your provider account to HBO Max, follow the Connect your provider steps.
Once connected, close and reopen the HBO Max mobile app.
Choose Allow in the HBO Max mobile app.
On your TV, choose who's watching and you're ready to stream.

If you added a password to your HBO Max account, you can sign in on any supported device using your HBO Max email and password.

Didn't get Allow prompt?

If you didn't get a prompt in the HBO Max mobile app, try the following:

Make sure your mobile device and TV device are connected to the same Wi-Fi network.
Close and reopen the HBO Max mobile app.
Try connecting your provider another way (e.g. Use a Code).

Troubleshooting

'Can't verify your subscription' message

Apple TV

If you get this message on your Apple TV, try removing your TV provider from your tvOS settings:

Close the HBO Max app.
On your Apple TV, go to Settings > Users and Accounts > TV Provider. Under Allow TV provider to access, turn off HBO Max.
Open HBO Max and try connecting your provider again.

'Account found' message

If the email address you entered is already associated with an HBO Max account, you'll have two options:

Verify Email Address

To use the email with your HBO Max account, you'll need to verify the email address. Here's how:

Choose Verify Email.
Check your inbox for an email from HBO Max with a one-time code (email subject: Your One-Time HBO Max Code). The email is sent to the email address you entered on the Create Your Account screen.
In HBO Max, enter the code from the email and choose Submit.
Confirm that you want to connect the subscription billed through your provider to your existing account. You'll have your account profiles, My List, and watch history.

Didn't get the one-time code email?

Search all of your inbox folders for an email from HBO Max (including your Promotions and Spam folder).
Choose Get New Code on the enter code screen and check your email again.

Create New Account

TV code not working?

If the 6-digit code isn't working, here are some things to try:

Open a private or incognito browser window and then go to HBOMax.com/providers.
Try using a different supported browser (Chrome, Firefox, Microsoft Edge, or Safari).
Try scanning the QR code on your TV with your phone's camera app (instead of going to HBOMax.com/providers).

If this doesn't help, try the Connect provider steps on a different device (computer or phone). Once you connect to your provider (and create an HBO Max account), you can sign in on your TV using your HBO Max email and password.

'Provider account already in use' message

If you're not sure which email is associated with your HBO Max account, go to Find your account email.

Can't sign in to your provider account?

If you can't sign in to your internet, mobile, or TV provider account, make sure you can sign in on your provider's website. Here's how:

Go to your internet, mobile, or TV provider's website.
Sign in with your provider account.
Note If you can't sign in, look for an option to reset your password. If this doesn't help, please contact your provider for help. HBO Max Support doesn't have access to your provider sign-in information.
After you successfully sign in on your provider's website, go back to HBO Max and try the Connect your provider steps again.

'Welcome back' message. What should I do?

If you have an active HBO Max subscription and get a Welcome back message, go to Fix an HBO Max subscription issue.

Still need help? Go to Can't connect provider.

Your provider needs you to sign in again

You may need to periodically sign in to your internet, mobile, or TV provider account that includes access to HBO Max. If you're asked to sign in again, choose Connect Your Provider, then choose your provider, and sign in to your provider account.