Activate or set up your HBO Max subscription

Already activated?

If you already activated your HBO Max subscription, you can sign in with your HBO Max email and password. You only need to activate HBO Max once.

New subscription? If you recently signed up for HBO Max through Hubbl, Foxtel, or Prime Video Channels, you need to activate HBO Max before you can start streaming HBO Max.

Here's what you need to do:

Step 1: Activate HBO Max

Choose your provider below. (Your provider is who you signed up for HBO Max through).

Foxtel

To set up your HBO Max access, do one of the following:

Web: Go to foxtel.com.au/setupmax and follow the steps.
Foxtel iQ box: On your iQ box Home screen, select HBO Max.

Hubbl

To activate HBO Max:

Go to hubbl.com.au/setup and follow the steps to activate HBO Max.

Prime Video Channels

If you signed up through Prime Video, here's how to activate HBO Max:

On your phone or computer, go to HBOMax.com/login.
On the sign-in screen, choose create an HBO Max account (below Don't have an HBO Max account yet?).
Select Prime Video and then sign in to your Amazon account.

Step 2: Set up your HBO Max account

To set up your HBO Max account, do one of the following:

New subscribers

To create your HBO Max account:

If prompted, choose Get Started on the first HBO Max screen.
Enter an email address for your HBO Max account and choose Continue.
Complete the Create Your Account form and choose Create Account. You'll sign in with this info.
Choose Start Streaming and you're ready to stream.

Now, you can sign in on any supported device using your HBO Max email and password.

Returning subscribers

To link your new subscription to your existing HBO Max account, do the following:

If prompted, choose Get Started on the first HBO Max screen.
Enter the email address for your existing HBO Max account and choose Continue.
Check your inbox for an email from HBO Max with a one-time code (email subject: Your One-Time HBO Max Code).
Enter the code from the email.
Confirm that you want to connect the subscription billed through your provider to your existing HBO Max account.
Choose Start Streaming and you're ready to stream.

Now, you can sign in on any supported device using your HBO Max email and password.

Didn't get the one-time code email?

Search all of your inbox folders for an email from HBO Max (including your Promotions, Junk, and Spam folder).
Choose Get New Code on the enter code screen and check your email again.

Still need to subscribe? Go to How do I subscribe to HBO Max?

Troubleshooting

'Please check your account info' message

If you get this message, here are some things to try:

Go back to your provider activation page, and try following the activate link again.
Make sure that HBO Max is included with your provider subscription.

If none of these help, please contact your provider for support.

'Can't verify your subscription' message

Make sure HBO Max is included with your TV package. To do this, sign in to your TV, internet, or wireless account on your provider's website and make sure HBO Max is included. If this doesn't help, contact your internet, mobile, or TV provider for help.

'Check your email and password' message

If you get this message, there may already be an HBO Max account with the email address you entered. Go back and enter your email address on the Welcome to HBO Max screen and choose Continue (then sign in to this account).