Can I get a refund?

Refund policies vary by billing provider. Your billing provider is who you pay for your HBO Max base subscription or add-on.

First, find out who your HBO Max base subscription or add-on is billed through:

In HBO Max, do one of the following:
- Phone, tablet, or computer: Choose your profile and then Subscription.
- TV device: Choose the Settings icon and then Subscription.
  (Only Adult profiles can manage subscriptions.)
Here you'll find who your base subscription and add-on (if applicable) is billed through:
- Amazon Appstore (in select countries): Contact Amazon and ask about their return policy.
- Apple: Go to Apple's Request a refund article.
- Google Play: Go to Google's Learn about refunds article.
- Discovery Communications Benelux B.V.: Subscriptions for both monthly and annual plans include minimum commitments of a month and a year respectively. There is a no-refund policy for subscriptions billed through Discovery Communications Benelux B.V.
  If there's an unexpected charge or you have any billing concerns, please contact us for help.

Need help signing in? Go to Can't sign in.

What if the charge isn't what I expected?

If your charge looks different than you expected, here are a few possible reasons:

You may have a different plan or billing period than you thought. Which plan do I have?
Your promotional or discounted period may have ended and you were charged the then-current subscription rate.
You may have the Sports Add-On, which may be billed separately from your base plan subscription charge.
Where applicable, taxes are included in your subscription charge for the country where you started your subscription.

If none of these reasons apply and your subscription is billed through us (Discovery Communications Benelux B.V.), please contact us for help (instead of your payment service). If you're billed through another company, go to Unexpected subscription charge or contact them for help.