Same app. New-ish name. Same great stories. HBO Max is here!
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How do I subscribe to HBO Max?

Things to know

Sign up on your device

Choose how you'd like to sign up:

HBOMax.com

Here's how to subscribe to HBO Max:

  1. Go to HBOMax.com/product.
  2. Choose a bundle or plan, then continue.
  3. On the Get Started screen, enter an email address for your HBO Max account (if you already have an HBO Max account, enter your account email).
  4. Do one of the following:
  5. Add your payment method and start your subscription.
  6. Choose Start Streaming and you're ready to watch HBO Max.

Now you can sign in and stream HBO Max on any supported device. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Android, Apple, or Amazon Fire device

Here's how to subscribe to HBO Max:

  1. Open HBO Max and choose Subscribe Now.
  2. Choose a subscription plan and billing period, then continue.
  3. On the Get Started screen, enter an email address for your HBO Max account (if you already have an HBO Max account, enter your account email).
  4. Do one of the following:
  5. Follow the on-screen instructions to subscribe.
  6. Choose Start Streaming and you're ready to watch HBO Max.

Note Check with your app store (Amazon, Apple, Google Play) to find out which payment methods are accepted. Not all payment methods are accepted for recurring subscriptions.

Now you can sign in and stream HBO Max on any supported device. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Here's how to subscribe to HBO Max:

  1. Go to HBOMax.com/product.
  2. Choose a bundle or plan, then continue.
  3. On the Get Started screen, enter an email address for your HBO Max account (if you already have an HBO Max account, enter your account email).
  4. Do one of the following:
  5. Add your payment method and start your subscription.
  6. Choose Start Streaming and you're ready to watch HBO Max.

Now you can sign in and stream HBO Max on any supported device. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Choose how you'd like to sign up:

Amazon Fire TV, Android TV, Apple TV, or Samsung TV

Are you a new or returning HBO Max subscriber?

New subscriber
  1. Open HBO Max and choose Subscribe Now.
  2. Choose a subscription plan and billing period, then continue.
  3. Finish signing up on your phone or TV:
    Use a Code (finish on your phone)

    To finish signing up on your phone:

    1. Do one of the following:
      • Open your phone's camera app and point your camera at the QR code on your TV. Then, tap the link that appears on your phone (iPhone or Android QR steps).
        -or-
      • On your phone or computer, go to HBOMax.com/signup. Then, enter the 6-digit code from your TV. TV code not working?
    2. Complete the account form and choose Create Account. You'll sign in with this info. Check your email and password message?
    Use Email Address (finish on your TV)

    To finish signing up on your TV:

    1. Choose Use Email Address.
    2. Enter your first and last name, then continue.
    3. Complete the account form and choose Create Account. You'll sign in with this info.
      Check your email and password message?
  4. Follow the on-screen instructions to subscribe.
  5. On your TV, choose Start Streaming and you're ready to watch HBO Max.

Now you can sign in and stream HBO Max on any supported device. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Returning subscriber
  1. Open HBO Max and sign in to your HBO Max account. Can't sign in?
  2. Choose Renew Subscription.
  3. Choose a subscription plan and billing period, then continue.
  4. Follow the on-screen instructions to subscribe.
  5. Choose Start Streaming and you're ready to watch HBO Max.

Now you can sign in and stream HBO Max on any supported device. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Hisense VIDAA TV

Are you a new or returning HBO Max subscriber?

New subscriber
  1. Open HBO Max and choose Subscribe Now.
  2. Do one of the following:
    • Open your phone's camera app and point your camera at the QR code on your TV. Then, tap the link that appears on your phone (iPhone or Android QR steps).
      -or-
    • On your phone or computer, go to HBOMax.com/vidaa. Then, enter the 6-digit code from your TV. TV code not working?
  3. Choose a subscription plan and billing period, then continue.
  4. Complete the account form and choose Create Account. You'll sign in with this info.
    Check your email and password message?
  5. Add your payment method and start your subscription.
  6. On your TV, choose Start Streaming and you're ready to watch HBO Max.

Now you can sign in and stream HBO Max on any supported device. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Returning subscriber
  1. Open HBO Max and sign in to your HBO Max account. Can't sign in?
  2. Choose Renew Subscription.
  3. Do one of the following:
    • Open your phone's camera app and point your camera at the QR code on your TV. Then, tap the link that appears on your phone (iPhone or Android QR steps).
      -or-
    • On your phone or computer, go to HBOMax.com/signin. Then, enter the 6-digit code from your TV. TV code not working?
  4. Choose a subscription plan and billing period, then continue.
  5. Add your payment method and start your subscription.
  6. On your TV, choose Start Streaming and you're ready to watch HBO Max.

Now you can sign in and stream HBO Max on any supported device. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

LG Smart TV

Are you a new or returning HBO Max subscriber?

New subscriber
  1. Open HBO Max and choose Subscribe Now.
  2. Do one of the following:
    • Open your phone's camera app and point your camera at the QR code on your TV. Then, tap the link that appears on your phone (iPhone or Android QR steps).
      -or-
    • On your phone or computer, go to HBOMax.com/lge. Then, enter the 6-digit code from your TV. TV code not working?
  3. Choose a subscription plan and billing period, then continue.
  4. Complete the account form and choose Create Account. You'll sign in with this info.
    Check your email and password message?
  5. Add your payment method and start your subscription.
  6. On your TV, choose Start Streaming and you're ready to watch HBO Max.

Now you can sign in and stream HBO Max on any supported device. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Returning subscriber
  1. Open HBO Max and sign in to your HBO Max account. Can't sign in?
  2. Choose Renew Subscription.
  3. Do one of the following:
    • Open your phone's camera app and point your camera at the QR code on your TV. Then, tap the link that appears on your phone (iPhone or Android QR steps).
      -or-
    • On your phone or computer, go to HBOMax.com/signin. Then, enter the 6-digit code from your TV. TV code not working?
  4. Choose a subscription plan and billing period, then continue.
  5. Add your payment method and start your subscription.
  6. On your TV, choose Start Streaming and you're ready to watch HBO Max.

Now you can sign in and stream HBO Max on any supported device. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

PlayStation

Are you a new or returning HBO Max subscriber?

New subscriber
  1. In HBO Max, choose Subscribe Now.
  2. Do one of the following:
    • Open your phone's camera app and point your camera at the QR code on your TV. Then, tap the link that appears on your phone (iPhone or Android QR steps).
      -or-
    • On your phone or computer, go to HBOMax.com/sony. Then, enter the 6-digit code from your TV. TV code not working?
  3. Choose a subscription plan and billing period, then continue.
  4. Complete the account form and choose Create Account. You'll sign in with this info.
    Check your email and password message?
  5. Add your payment method and start your subscription.
  6. On your TV, choose Start Streaming and you're ready to watch HBO Max.

Now you can sign in and stream HBO Max on any supported device. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Returning subscriber
  1. Open HBO Max and sign in to your HBO Max account. Can't sign in?
  2. Choose Renew Subscription.
  3. Do one of the following:
    • Open your phone's camera app and point your camera at the QR code on your TV. Then, tap the link that appears on your phone (iPhone or Android QR steps).
      -or-
    • On your phone or computer, go to HBOMax.com/signin. Then, enter the 6-digit code from your TV. TV code not working?
  4. Choose a subscription plan and billing period, then continue.
  5. Add your payment method and start your subscription.
  6. On your TV, choose Start Streaming and you're ready to watch HBO Max.

Now you can sign in and stream HBO Max on any supported device. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Roku

Are you a new or returning HBO Max subscriber?

New subscriber
Subscribe
  1. Open HBO Max and choose Subscribe Now.
  2. Choose a subscription plan and billing period, then continue.
  3. Next, you'll have two options:
    • Choose Continue to share your Roku account information (your name and email address).
    • Choose Cancel and enter your account information manually.
  4. Review your email address and create a password, then choose Continue.
  5. Review your name and choose Create Account.
    Check your email and password message?
  6. Follow the on-screen instructions to subscribe.
  7. Choose Start Streaming and you're ready to watch HBO Max.

Now you can sign in and stream HBO Max on any supported device. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Instant sign up (new Roku device)

You can subscribe to HBO Max when you activate your new Roku device. Here's how:

  1. Turn on your new Roku device and follow the on-screen setup instructions. Need help? Go to How to activate a Roku device.
  2. Enter your email address for your Roku account.
  3. On your phone or computer, open the email from Roku and select the activation link. Follow the instructions to create a new Roku account or log in to your existing account.
  4. On the Offers page, choose HBO Max from the suggested channels and then choose Show offers.
    Note You can also download the HBO Max app from the Roku Channel Store and sign up.
  5. Next, you'll have two options:
    • Choose Continue to share your Roku account information (your name and email address).
    • Choose Cancel and enter your account information manually.
  6. Choose a subscription plan and billing period, then continue.
  7. Confirm your subscription.
  8. Go back to your Roku device and open the HBO Max app.
  9. Enter a password for your account and choose Create Password. You'll sign in using your Roku account email and the password you create.
  10. Choose Start Streaming and you're ready to watch HBO Max.

Now you can sign in and stream HBO Max on any supported device. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Returning subscriber
  1. Open HBO Max and sign in to your HBO Max account. Can't sign in?
  2. Choose Renew Subscription.
  3. Choose a subscription plan and billing period, then continue.
  4. Follow the on-screen instructions to subscribe.
  5. Choose Start Streaming and you're ready to watch HBO Max.

Now you can sign in and stream HBO Max on any supported device. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Sharp TiVo TV

Are you a new or returning HBO Max subscriber?

New subscriber
  1. Open HBO Max and choose Subscribe Now.
  2. Do one of the following:
    • Open your phone's camera app and point your camera at the QR code on your TV. Then, tap the link that appears on your phone (iPhone or Android QR steps).
      -or-
    • On your phone or computer, go to HBOMax.com/tivo. Then, enter the 6-digit code from your TV. TV code not working?
  3. Choose a subscription plan and billing period, then continue.
  4. Complete the account form and choose Create Account. You'll sign in with this info.
    Check your email and password message?
  5. Add your payment method and start your subscription.
  6. On your TV, choose Start Streaming and you're ready to watch HBO Max.

Now you can sign in and stream HBO Max on any supported device. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Returning subscriber
  1. Open HBO Max and sign in to your HBO Max account. Can't sign in?
  2. Choose Renew Subscription.
  3. Do one of the following:
    • Open your phone's camera app and point your camera at the QR code on your TV. Then, tap the link that appears on your phone (iPhone or Android QR steps).
      -or-
    • On your phone or computer, go to HBOMax.com/signin. Then, enter the 6-digit code from your TV. TV code not working?
  4. Choose a subscription plan and billing period, then continue.
  5. Add your payment method and start your subscription.
  6. On your TV, choose Start Streaming and you're ready to watch HBO Max.

Now you can sign in and stream HBO Max on any supported device. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

VIZIO Smart TV

Are you a new or returning HBO Max subscriber?

New subscriber
  1. Open HBO Max and choose Subscribe Now.
  2. Do one of the following:
    • Open your phone's camera app and point your camera at the QR code on your TV. Then, tap the link that appears on your phone (iPhone or Android QR steps).
      -or-
    • On your phone or computer, go to HBOMax.com/vizio. Then, enter the 6-digit code from your TV. TV code not working?
  3. Choose a subscription plan and billing period, then continue.
  4. Complete the account form and choose Create Account. You'll sign in with this info.
    Check your email and password message?
  5. Add your payment method and start your subscription.
  6. On your TV, choose Start Streaming and you're ready to watch HBO Max.

Now you can sign in and stream HBO Max on any supported device. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Returning subscriber
  1. Open HBO Max and sign in to your HBO Max account. Can't sign in?
  2. Choose Renew Subscription.
  3. Do one of the following:
    • Open your phone's camera app and point your camera at the QR code on your TV. Then, tap the link that appears on your phone (iPhone or Android QR steps).
      -or-
    • On your phone or computer, go to HBOMax.com/signin. Then, enter the 6-digit code from your TV. TV code not working?
  4. Choose a subscription plan and billing period, then continue.
  5. Add your payment method and start your subscription.
  6. On your TV, choose Start Streaming and you're ready to watch HBO Max.

Now you can sign in and stream HBO Max on any supported device. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Xbox

Are you a new or returning HBO Max subscriber?

New subscriber
  1. Open HBO Max and choose Subscribe Now.
  2. Do one of the following:
    • Open your phone's camera app and point your camera at the QR code on your TV. Then, tap the link that appears on your phone (iPhone or Android QR steps).
      -or-
    • On your phone or computer, go to HBOMax.com/xbox. Then, enter the 6-digit code from your TV. Code not working?
  3. Choose a subscription plan and billing period, then continue.
  4. Complete the account form and choose Create Account. You'll sign in with this info.
    Check your email and password message?
  5. Add your payment method and start your subscription.
  6. On your TV, choose Start Streaming and you're ready to watch HBO Max.

Now you can sign in and stream HBO Max on any supported device. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Returning subscriber
  1. Open HBO Max and sign in to your HBO Max account. Can't sign in?
  2. Choose Renew Subscription.
  3. Do one of the following:
    • Open your phone's camera app and point your camera at the QR code on your TV. Then, tap the link that appears on your phone (iPhone or Android QR steps).
      -or-
    • On your phone or computer, go to HBOMax.com/signin. Then, enter the 6-digit code from your TV. Code not working?
  4. Choose a subscription plan and billing period, then continue.
  5. Add your payment method and start your subscription.
  6. On your TV, choose Start Streaming and you're ready to watch HBO Max.

Now you can sign in and stream HBO Max on any supported device. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Xumo TV

Are you a new or returning HBO Max subscriber?

New subscriber
  1. Open HBO Max on your Xumo TV and choose Subscribe Now.
  2. Open your phone's camera app and point your camera at the QR code on your TV. Then, tap the link that appears on your phone (iPhone or Android QR steps).
  3. Choose a subscription plan, then continue.
  4. Add your payment method and choose Save.
  5. Review your information and choose Confirm.
  6. Choose Activate, then complete the form and choose Create Account. You'll sign in with this info.
    Check your email and password message?

Now you can sign in and stream HBO Max on any supported device. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Returning subscriber
  1. Open HBO Max on your Xumo TV and sign in to your HBO Max account. Can't sign in?
  2. Choose Renew Subscription.
  3. Open your phone's camera app and point your camera at the QR code on your TV. Then, tap the link that appears on your phone (iPhone or Android QR steps).
  4. Choose a subscription plan, then continue.
  5. Add your payment method and choose Save.
  6. Review your information and choose Confirm.
  7. Choose Activate.

Now you can start streaming on your Xumo TV or any supported device. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Sign up through a provider

Subscription plans vary by provider. For a complete list of providers, go to HBO Max providers.

Choose how you'd like to sign up:

AT&T wireless or internet plan

HBO Max is available with select AT&T wireless and internet plans. To find out which plans, go to Do I already have access to HBO Max?

If your AT&T plan includes access to HBO Max, download the HBO Max app and follow the Connect your provider steps (choose AT&T on the Connect Your Provider screen).

Cox

You can add HBO Max to your Cox TV package. Here's how to subscribe on your Cox device:

  1. Press the Home or Contour button on your Cox voice remote, then choose Apps > HBO Max.
  2. Choose Subscribe Now.
  3. Follow the on-screen instructions to subscribe through Cox.
    Your subscription will auto-renew each month until you cancel it.

Once you've subscribed, open the HBO Max app and follow the Connect your provider steps (choose Cox on the Connect Your Provider screen).

Chegg subscription

The Basic with Ads plan is included with some Chegg subscriptions. For more info, go to Do I already have access to HBO Max?

If your Chegg subscription includes access to HBO Max, you need to activate HBO Max before you can sign in and stream. To learn how, go to Chegg's Activate HBO Max article.

Cricket Wireless plan

The Basic with Ads plan is included with some Cricket Wireless Unlimited plans. To find out which plans, go to Do I already have access to HBO Max?

If your Cricket Wireless plan includes access to HBO Max, download the HBO Max app and follow the Connect your provider steps (choose Cricket on the Connect Your Provider screen).

DIRECTV

You can add HBO Max to your DIRECTV package. Here's how to subscribe on your DIRECTV device:

  1. Open HBO Max and choose Subscribe Now.
  2. Scan the QR code on your TV with your phone's camera or go to HBOMax.com/directvsubscribe.
  3. Follow the on-screen instructions to subscribe through DIRECTV.
    Your subscription will auto-renew each month until you cancel it.
  4. Go back to your TV and choose Next Step.
  5. Choose Connect Your Provider.
  6. Follow the Connect your provider steps (choose DIRECTV on the Connect Your Provider screen).
Disney+ (Disney+, Hulu, HBO Max Bundle)

You can add HBO Max to your Disney+ plan via the Disney+, Hulu, HBO Max Bundle. For more info, go to the Disney+ article Disney+, HBO Max, Hulu Bundle.

Once you add HBO Max via the bundle, activate your HBO Max account, and sign in.

DoorDash

The Basic with Ads plan is included with the DashPass Annual Plan. For more info, go to Get HBO Max through DoorDash.

If you have the DashPass Annual Plan (which includes access to HBO Max), you need to activate HBO Max before you can sign in to HBO Max the first time. For help activating HBO Max, go to HBO Max through DoorDash.

Hulu (Disney+, Hulu, HBO Max Bundle)

You can add HBO Max to your Hulu plan via the Disney+, Hulu, HBO Max Bundle. For more info, go to the Hulu article Disney+, HBO Max, Hulu Bundle.

Once you add HBO Max via the bundle, activate your HBO Max account, and sign in.

Hulu (HBO Max Add-on)

You can add HBO Max to your Hulu plan at hulu.com/hbomax. For more info, go to Hulu's HBO Max Add-on article.

Once you add HBO Max to your Hulu plan, download the HBO Max app, and follow the Connect your provider steps (choose Hulu on the Connect Your Provider screen).

Prime Video Channels

Amazon Prime members can add HBO Max to Prime Video Channels. To subscribe through Amazon Prime, go to amazon.com/channels/hbomax. When you sign up, you can choose the Standard or Basic with Ads monthly plan.

Once you add HBO Max, you can stream all of HBO Max using the Prime Video app. To stream using the HBO Max app, download the HBO Max app and follow the Connect your provider steps (choose Prime Video on the Connect Your Provider screen).

The Roku Channel

You can subscribe to HBO Max through The Roku Channel. Here's how:

  1. Go to go.roku.com/hbomax.
  2. Choose See plans and select a HBO Max plan.
  3. Follow the on-screen instructions to subscribe.

Once you subscribe, you can stream all of HBO Max on The Roku Channel. For more info, go to Roku's How to get The Roku Channel article.

To stream using the HBO Max app, download the HBO Max app and follow the Connect your provider steps (choose Roku on the Connect Your Provider screen).

Sling TV

You can add HBO Max to your Sling TV service. Here's how:

  1. Sign in to your Sling TV account at sling.com/my-account.
  2. Choose Edit Subscription.
  3. In the Premium section, select HBO Max.
  4. Choose Add and then Check Out.

Once you add HBO Max to your Sling TV service, download the HBO Max app and follow the Connect your provider steps (choose Sling TV on the Connect Your Provider screen).

Spectrum

Contact Spectrum or go to spectrum.com/packages to find out which TV packages are available in your area. The Basic with Ads plan is included with the TV Select Signature and TV Select Plus packages.

If your Spectrum TV package includes access to HBO Max, download the HBO Max app and follow the Connect your provider steps (choose Spectrum on the Connect Your Provider screen).

Verizon

Verizon Fios

You can add HBO Max as a premium channel via Verizon Fios. To get started, go to verizon.com/home/fios-tv/premium-channels.

Once you add HBO Max, download the HBO Max app and follow the Connect your provider steps (choose Verizon on the Connect Your Provider screen).

Verizon +play

You can add HBO Max on Verizon +play. Here's how:

  1. Go to verizon.com/plusplay/pdp/hbomax.
  2. Find HBO Max and choose Get it now.
  3. On the 'Now create your HBO Max account' screen, select your HBO Max plan and you'll be redirected to HBOMax.com. Or check your inbox for an email from Verizon, and select the ‘Activate’ link.
  4. Follow the prompts to create an HBO Max account (or link your existing HBO Max account). You'll use this account to sign in to HBO Max.

Now you're ready to download the HBO Max app and sign in on any supported device.

Verizon myPlan

If you have an eligible myPlan Unlimited plan, you can sign up for the Netflix & HBO Max perk. To get started, go to Verizon Netflix & HBO Max perk.

Xfinity

You can add HBO Max to your Xfinity TV package. When you sign up, you can choose the Standard or Basic with Ads monthly plan. Here's how to subscribe on your Xfinity device:

  1. Press the Home or Xfinity button on your Xfinity voice remote, choose Apps > HBO Max.
  2. Choose Subscribe Now.
  3. Choose the Standard or Basic with Ads plan.
  4. Follow the on-screen instructions to subscribe through Xfinity.
  5. Your first charge happens when you start your subscription. Your subscription will auto-renew each month until you cancel.

Once you've subscribed, open HBO Max and follow the Connect your provider steps (choose Xfinity on the Connect Your Provider screen).

YouTube TV

You can add HBO Max to your YouTube TV membership. For more info, go to YouTube TV's Add extra channels article.

Once you add HBO Max to your YouTube TV membership, download the HBO Max app and follow the Connect your provider steps (choose YouTube on the Connect Your Provider screen).

YouTube Primetime Channels

You can subscribe to HBO Max through YouTube Primetime Channels. Here's how:

  1. Go to YouTube.com and choose Movies & TV.
  2. Under Primetime Channels, select the HBO Max channel, and then choose Subscribe.

For more info, go to YouTube TV's Purchase and watch Primetime Channels article.

Once you add HBO Max, you can stream all of HBO Max using Primetime Channels on YouTube. To stream using the HBO Max app, download the HBO Max app and follow the Connect your provider steps (choose YouTube on the Connect Your Provider screen).

Other TV provider

Contact your TV provider to add HBO or HBO Max to your TV package. For a complete list of providers, go to HBO Max providers.

Once you add HBO or HBO Max to your TV package, download the HBO Max app, and follow the Connect your provider steps.

Troubleshooting

'Check your email address and password' message

If you get this message, there may already be an HBO Max account with the email address you entered.

In this case, do one of the following:

  • Sign in. Sign in using the email address you entered on the 'Create Your Account' screen. If you have trouble signing in, try resetting your password.
  • Enter another email address. Enter a different email address for your HBO Max account.

If you're still having trouble subscribing, contact us.

TV code not working?

If the 6-digit code isn't working, here are some things to try:

  • Try scanning the QR code on your TV with your phone's camera app.
  • Try using a different browser (Chrome, Firefox, Microsoft Edge, or Safari).
  • Try using a private or incognito browser window.
  • Try signing up on a different device.
Can't stream after resubscribing?

Try signing out and then back in again. Here's how:

  1. In HBO Max, do one of the following:
    • Phone, tablet, or computer: Choose your profile and then choose Sign Out.
    • TV device: Choose the Settings icon cog (lower left) and then Sign Out.
  2. Sign in to HBO Max and try to watch something.

If this doesn't help, go to Fix an HBO Max subscription issue.

I'm getting a payment error

If you're signing up at HBOMax.com, go to Can't add a payment method.

If you're signing up through the HBO Max app, check with your app store to find out which payment methods are accepted. Not all payment methods are accepted for recurring subscriptions.

If you're signing up through another provider, check with them to find out what payment methods they accept.

Can't solve the Captcha puzzle?

Sometimes we'll ask you to solve a puzzle to help keep your account secure. If you're having trouble with the Captcha puzzle, choose Restart to try again or Audio Challenge to access your account another way.

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