Can't sign in to HBO Max

Which device are you using?

If you can't sign in on your phone or tablet, try the following:

Try another device

Try signing in to HBO Max on another supported device (computer or TV).

Reset your password

If you can't sign in on any device, try resetting your password. Here's how:

  1. Go to HBOMax.com/forgot-password.
  2. Enter your account email and then choose Submit.
  3. Check your inbox for a 'Reset Your HBO Max Password' email sent by HBO Max. This email should arrive within a few minutes.
    No Reset Password Email?
    This means the email you entered isn't in use by an HBO Max account. Do you have another email address? Repeat these steps for each of your email addresses. Need help? See Can't reset password
  4. Open the 'Reset Your HBO Max Password' email and choose Reset Password.
  5. Enter a new password and then choose Save Password.
Restore your subscription

If you signed up through an appstore using the HBO Max app, try restoring your subscription:

  1. Open the HBO Max app on the device where you subscribed to HBO Max.
  2. On the sign-in screen, choose Restore Purchase.

To learn more, see Restore an app store subscription.

Android: Clear cache and data

Try clearing the HBO Max cache:

  1. Go to Settings on your Android device.
  2. Tap Search and type HBO Max.
  3. Choose HBO Max from the search results.
  4. Tap Storage & cache or Storage.
  5. Tap Clear cache.
  6. Open HBO Max, sign in, and then try streaming again.
Delete and reinstall HBO Max

Delete the HBO Max app from your phone or tablet and install it again. Then, open HBO Max and try signing in again.

Here are some things to try:

Update your browser
  • Make sure you're using a supported browser.
  • Check to see if there's an update available for your browser. To find out how to do this, search the Internet for update + the name of your browser (i.e. update Chrome).
Try another device

Try signing in to HBO Max on another supported device (phone, tablet, or TV).

Reset your password

If you can't sign in on any device, try resetting your password. Here's how:

  1. Go to HBOMax.com/forgot-password.
  2. Enter your account email and then choose Submit.
  3. Check your inbox for a 'Reset Your HBO Max Password' email sent by HBO Max. This email should arrive within a few minutes.
    No Reset Password Email?
    This means the email you entered isn't in use by an HBO Max account. Do you have another email address? Repeat these steps for each of your email addresses. Need help? See Can't reset password
  4. Open the 'Reset Your HBO Max Password' email and choose Reset Password.
  5. Enter a new password and then choose Save Password.
Try another browser

Try using another supported browser. This will help determine if the issue is limited to a particular browser. Make sure cookies are enabled in your browser.

Clear cookies and cache
  1. Clear your browser's cookies for HBOMax.com. To find out how to do this, search your browser's help for 'cookies.'
  2. Close and reopen your browser.
  3. Go to HBOMax.com and try signing in again.

If you still can't sign in on your computer, try clearing your browser's cache. To find out how to do this, search your browser's help for 'clear cache.'

Here are some things to try:

Try another device

Try signing in to HBO Max on another supported device (phone, tablet, or computer).

Reset your password

If you can't sign in on any device, try resetting your password. Here's how:

  1. Go to HBOMax.com/forgot-password.
  2. Enter your account email and then choose Submit.
  3. Check your inbox for a 'Reset Your HBO Max Password' email sent by HBO Max. This email should arrive within a few minutes.
    No Reset Password Email?
    This means the email you entered isn't in use by an HBO Max account. Do you have another email address? Repeat these steps for each of your email addresses. Need help? See Can't reset password
  4. Open the 'Reset Your HBO Max Password' email and choose Reset Password.
  5. Enter a new password and then choose Save Password.
TV code not working?

(LG Smart TV, Samsung TV, or Xbox)

If you can sign in on another device (just not on your TV), go to Sign in with HBO Max account and find the Code Not Working heading.

Restore your subscription

If you signed up through an appstore using the HBO Max app, try restoring your subscription:

  1. Open the HBO Max app on the device where you subscribed to HBO Max.
  2. On the sign-in screen, choose Restore Purchase.

To learn more, see Restore an app store subscription.

Delete and reinstall HBO Max

Delete the HBO Max app from your TV device and then reinstall HBO Max from the app store. Then, open HBO Max and try signing in again.