HBO Max account sharing

You can share your HBO Max account with the people who live with you (the people in your household).

People who don't live with you (including family members who don't live with you), need to sign up for their own HBO Max account.

WarnerMedia-billed subscribers can share their HBO Max plan with someone who doesn't live with them. For more info, go to Extra Member Add-On.

No, HBO Max accounts are intended for the account owner (the person who created the account) and the people they live with. People who don't live with you (including family members who don't live with you), need to sign up for their own HBO Max account.

Extra Member Add-On

If your subscription is billed through us (WarnerMedia), you can share your HBO Max plan with someone who doesn't live with you. For more info, go to Extra Member Add-On.

Student subscriptions

Some colleges and universities include access to HBO Max. To find out if a college or university offers HBO Max, go to HBO Max providers.

A discounted HBO Max plan is available to eligible students. For more info, go to HBO Max student discount.

HBO Max accounts are intended for the account owner (the person who created the account) and the people they live with.

If you're the account owner (or live with the account owner), do the following:

1. Choose Home if the device you're using is connected to your home network and Traveling if you're away from home.
   Note The number of times you can choose Home or Traveling is limited.
2. Choose Send Code and we'll send a code to the account email.
   (If your email address isn't associated with the HBO Max account, you'll need to complete these steps with the account owner.)
3. Check your inbox for an email from HBO Max with the subject: Your One-Time HBO Max Code. This email should arrive within a few minutes. Be sure to search all inbox folders (including Promotions, Junk, and Spam).
4. Open the most recent One-Time Code email and enter the code from the email.
   If the code doesn't work, choose Get New Code to get another code emailed to you.

Now you can continue streaming HBO Max.

To make sure only you and the people you live with have access to your account, review the list of devices using your account. Here's how:

1. Sign in to HBO Max on your phone, tablet, or computer. Can't sign in?
2. Choose your profile, then Account > Devices.
3. Review the list of devices signed in to your account, including the profile name, sign-in date, and country.
   If you don't recognize a device or no longer own a device, choose X beside the device to sign your account out of the device.

You can also change your account password at HBOMax.com/account/edit/password. This will sign your account out of all devices. For more info, go to Change your account info.

Your HBO Max household is a collection of devices that can stream HBO Max using the same account.

To identify which devices belong to your household, we use a mix of account details, profile settings, network data, and device information—such as IP addresses, device IDs, and user activity—based on our discretion.

You can update your HBO Max household on a TV device connected to your home network. To find out how, see the next section.

You can update your HBO Max household on a TV device connected to your home network. Once set, devices connected to the same home network as your TV will be included in your HBO Max household.

Here's how to update your HBO Max household:

1. Open the HBO Max app on a TV connected to your home network.
   Don't have a TV? Go to HBOMax.com/account on a computer connected to your home network, then skip ahead to Step 3.
2. Choose the Settings icon (lower left) and then Account.
3. Choose Update HBO Max Household.
4. Choose Send Code and we'll send a code to your account email address.
5. Check your inbox for an email from HBO Max with the subject: Your One-Time HBO Max Code. This email should arrive within a few minutes. Be sure to search all inbox folders (including Promotions, Junk, and Spam).
6. Open the most recent One-Time Code email and enter the code in the app.
   If the code doesn't work, choose Get New Code to get another code emailed to you.
   
   Sharing the code

   Do not share the code with people outside your household as it may affect your ability to access HBO Max in the future.

Devices connected to the same home network as the device used in Step 1, will be included in your HBO Max Household.

If you're the account owner and you're repeatedly prompted for your location (Home or Traveling), do the following:

• Updating your HBO Max household on a TV device connected to your home network. To find out how, go to Update your HBO Max household.

If updating your household doesn't help, go to Not sure if someone has access to your account?

If you live in more than one location, try this:

1. Connect a mobile device (like your phone) to your home network—the same network your TV uses.
2. Open the HBO Max app and stream a few minutes of content at each residence.

This helps HBO Max recognize both locations as part of your household.

If you're traveling within the U.S. and get the message 'Subscribe today to keep streaming,' select I'm Traveling to continue watching HBO Max. Please note that the number of times you can choose 'I'm Traveling' is limited.

To avoid future interruptions on your phone, tablet, or computer, do the following:

1. When you're at home, open the HBO Max app on your phone or tablet (or go to HBOMax.com on your computer).
2. Make sure your device is connected to your home Wi-Fi network.
3. Stream a few minutes of content at least once a month.

This helps HBO Max recognize your device as part of your household.

The number of times you can choose 'I'm Traveling' is limited. This message appears when the device you're streaming on has either been away from your home network for an extended period or has never connected to your home network.

If you think you're getting this message by mistake, please contact us.

To avoid future interruptions on your phone, tablet, or computer, do the following:

1. When you're at home, open the HBO Max app on your phone or tablet (or go to HBOMax.com on your computer).
2. Make sure your device is connected to your home Wi-Fi network.
3. Stream a few minutes of content at least once a month.

This helps HBO Max recognize your device as part of your household.

This message appears when your HBO Max household has been updated several times within a short period. If you haven't updated your HBO Max household several times, someone outside your household may have updated your household. Not sure if someone has access to your account?

If you think you're getting this message by mistake, please contact us.