HBO Max account sharing
HBO Max accounts are intended for the account owner (the person who created the account) and the people they live with.
If you don't live with the account owner, you need to sign up for your own HBO Max account. For more info, go to How do I subscribe to HBO Max?
Extra Member Add-On
WarnerMedia-billed subscribers can share their HBO Max plan with someone who doesn't live with them. For more info, go to Extra Member Add-On.
Account sharing Q&A
You can share your HBO Max account with the people who live with you (the people in your household).
People who don't live with you (including family members who don't live with you), need to sign up for their own HBO Max account.
WarnerMedia-billed subscribers can share their HBO Max plan with someone who doesn't live with them. For more info, go to Extra Member Add-On.
HBO Max accounts are intended for the account owner (the person who created the account) and the people they live with.
If you get a message suggesting you transfer your profile to your own account, you have two options:
If you're the account owner (or live with the account owner), do the following:
- Choose your location: Home or Traveling.
(Choose Home if the device you're using is connected to your home network and Traveling if you're away from home). - Choose Send Code and we'll send a code to the account email.
(If your email address isn't associated with the HBO Max account, you'll need to complete these steps with the account owner.) - Check your inbox for an email from HBO Max with the subject: Your One-Time HBO Max Code. This email should arrive within a few minutes. Be sure to search all inbox folders (including Promotions, Junk, and Spam).
- Open the most recent One-Time Code email and enter the code from the email.
If the code doesn't work, choose Get New Code to get another code emailed to you.
Now you can continue streaming HBO Max.
If you don't live with the account owner, you can subscribe to HBO Max. Here's how:
- Choose Subscribe Now.
- Choose a subscription plan and continue.
- Complete the account form and choose Create Account. You'll sign in with this info.
- Add your payment method and start your subscription.
- Choose Start Streaming and you're ready to watch HBO Max.
HBO Max accounts are intended for the account owner (the person who created the account) and the people they live with.
If you get a message suggesting you get your own account, you have two options:
If you're the account owner (or live with the account owner), do the following:
- Choose your location: Home or Traveling.
(choose Home if the device you're using is connected to your home network and Traveling if you're away from home). - Choose Send Code and we'll send a code to the account email.
(If your email address isn't associated with the HBO Max account, you'll need to complete these steps with the account owner.) - Check your inbox for an email from HBO Max with the subject: Your One-Time HBO Max Code. This email should arrive within a few minutes. Be sure to search all inbox folders (including Promotions, Junk, and Spam).
- Open the most recent One-Time Code email and enter the code from the email.
If the code doesn't work, choose Get New Code to get another code emailed to you.
Now you can continue streaming HBO Max.
If you don't live with the account owner, you can subscribe to HBO Max. Here's how:
- Choose Subscribe Now.
- Choose a subscription plan and continue.
- Complete the account form and choose Create Account. You'll sign in with this info.
- Add your payment method and start your subscription.
- Choose Start Streaming and you're ready to watch HBO Max.
If you get this a message asking you to verify your HBO Max household, do the following:
- Make sure the device you're using is connected to your home network.
- Choose Send Code and we'll send a code to your account email address.
- Check your inbox for an email from HBO Max with the subject: Your One-Time HBO Max Code. This email should arrive within a few minutes. Be sure to search all inbox folders (including Promotions, Junk, and Spam).
- Open the most recent One-Time Code email and enter the code in the app.
If the code doesn't work, choose Get New Code to get another code emailed to you.
Your HBO Max household is a collection of devices that can stream HBO Max using the same account.
To identify which devices belong to your household, we use a mix of account details, profile settings, network data, and device information—such as IP addresses, device IDs, and user activity—based on our discretion.
Here's how to update your HBO Max household:
- Open the HBO Max app on a TV connected to your home network.
- Choose the Settings icon
(lower left) and then Account. - Choose Update HBO Max Household.
- Choose Send Code and we'll send a code to your account email address.
- Check your inbox for an email from HBO Max with the subject: Your One-Time HBO Max Code. This email should arrive within a few minutes. Be sure to search all inbox folders (including Promotions, Junk, and Spam).
- Open the most recent One-Time Code email and enter the code in the app.
If the code doesn't work, choose Get New Code to get another code emailed to you.
Your HBO Max household is updated to include the device you're using.
If someone who doesn't live with you uses your account, you may get a message suggesting that you get the Extra Member Add-On. For a monthly charge, you can share your HBO Max plan with someone who doesn't live with you. To learn more, go to Extra Member Add-On.
You can review the devices signed in with your HBO Max account and sign out of some or all devices. To find out how, go to Manage your HBO Max devices.
The number of devices in your household that can stream at the same time depends on your subscription plan. For more info, go to HBO Max subscription plans.
Troubleshooting
This message appears when the device you're streaming on has been away from your home network for an extended period.
If you think you're getting this message by mistake, please contact us.
This message appears when your HBO Max household has been updated several times within a short period.
If you think you're getting this message by mistake, please contact us.
