Help keep your account secure

Here are some recommendations to help keep your account secure.

Password recommendations

Your password should be:

  • Unique to HBO Max. Don't use the same password that you use for other websites or apps.
  • 8 or more characters; a combination of upper and lower-case letters, numbers, and special characters.

Change your password regularly

To help keep your account secure, it's a good idea to periodically change your HBO Max password. You can do this by going to your profile in HBO Max and choosing Account. To learn more, see Change your email or password.

Don't share your account info

Members of your household can sign in to your account and stream HBO Max on different devices. Your account email and password should not be shared with anyone outside your household.

If you think your account is being used without your permission, see Stop unwanted use of your account.

Sign out of unused devices

Regularly review the list of devices using your account. To do this, see Manage devices using your account. Remove any devices that you no longer use or own.

Verify your account email

Make sure your account email address is correct. This way you'll get important emails about your account—like the email we send if you forget your password and need to reset it. To find out how to do this, see Verify your account email address.