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Change your email or password

Things to Know
  • Your account info includes your name, email address, and a password (depending on how you sign in to HBO Max).
  • You can view your account email on your TV by going to your profile (upper left) and choosing Account (in the HBO Max app).
  • For billing information, see View or change subscription.

Change your name, email, or password

You can change your name, email, and password in account settings (you need to be signed in to do this). Here's how to view or change your account info:

  1. Do one of the following:
    • Phone or tablet: Open HBO Max, tap the Profile icon (sign in if needed), and then tap the Settings icon (upper-left).
    • Computer: Sign in at HBOMax.com and then choose your profile icon (upper-right corner).
    Can't Sign In?
  2. Choose Account (Account is only available with Adult profiles). If the Password field says 'Add a Password,' then you're signed in through your TV, internet, or mobile provider account. To change your provider account password, refer to your provider's sign-in page or Help Center.
  3. Choose Edit.
  4. Enter your HBO Max password and choose OK. If you don't know your password, choose Forgot password? and reset your password.
  5. Edit your account info and then choose Save.
Email Already in Use?
The email address you entered is being used by another HBO Max or HBO NOW account. Please enter a different email address.