Keep kids from switching profiles

You can create a Kid profile for each of your children and set different parental controls for each child. This way your kids are watching shows and movies that you deem appropriate.

By default, your child can't switch from their profile to another profile without entering the PIN that you set up. If your child tries to switch to another profile or edit their profile, they'll be asked for the PIN. You can change your PIN at any time by going to Parental Controls.

Who is watching screen

Here's what happens when you open HBO Max:

  • TV or computer: If the last profile used was a Kid profile, then HBO Max uses this profile. If the last profile used was an Adult profile, you'll see the 'Who is Watching' screen when you open HBO Max.
  • Phone or tablet: HBO Max always opens with the last profile used (you won't see the 'Who is Watching' screen).

Don't require PIN to switch profiles

For older kids you can turn off the PIN prompt when switching profiles. Here's how:

  1. Choose your profile (upper left on TVs, upper right on other devices).
  2. Choose Switch Profiles.
  3. Choose Manage Profiles (you may need to scroll down).
  4. Choose your child's profile. Kid profiles have a lock icon (closed padlock).
  5. Enter your PIN and choose Enter.
    Note  If you have trouble entering your PIN, press the Select or OK button on your remote to open the on-screen keyboard.
  6. Clear the Require PIN to switch profiles check box and then choose Save (you may need to scroll to see this option).