Sign in with a provider

If you get HBO Max with your TV package, internet service, or wireless plan, follow these sign-in steps.

Which device are you using?

Here's how to sign in through your TV, internet, or mobile provider:

  1. Open HBO Max and then tap the Profile icon (person, upper right).
    If you're already signed in, tap your profile (upper right), the Settings icon (cog, upper right), and then scroll down and choose Sign Out.
  2. Tap Sign in to your account.
  3. Tap Sign in with a Provider.
    iPhone or iPad
    Tap Allow to let HBO Max use your TV provider information from iOS Settings, Otherwise, choose your TV provider. If you don't see your provider, scroll down and choose Other Providers at the bottom of the list.
  4. Choose the company you get HBO Max through. You may need to scroll down and choose View All Providers. My provider isn't listed
  5. Enter the username and password for your provider account. Can't sign in?
    Can't Verify Your Subscription
    Make sure your provider account includes access to HBO Max. To do this, see Can't verify your subscription.
  6. If you're prompted to create an account:
    • New to HBO Max? Enter your name and an email address and then choose Create Account.
    • Already have an account? Enter your name and your existing account email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account found: Verify email address.
  7. Choose who's watching and you're ready to stream.

Here's how to sign in through your TV, internet, or mobile provider:

  1. Go to HBOMax.com and then choose Sign In (upper right).
    If you're already signed in, choose your profile (upper right) and then choose Sign Out.
  2. Choose Sign in with a Provider.
  3. Choose the company you get HBO Max through. To find your provider, you may need to choose View All Providers. My provider isn't listed
  4. Enter the username and password for your provider account. Can't sign in?
    Can't Verify Your Subscription
    Make sure your provider account includes access to HBO Max. To do this, see Can't verify your subscription.
  5. If you're prompted to create an account:
    • New to HBO Max? Enter your name and an email address and then choose Create Account.
    • Already have an account? Enter your name and your existing account email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account found: Verify email address.
  6. Choose who's watching and you're ready to stream.

Here's how to sign in through your TV, internet, or mobile provider:

Apple TV
  1. Open HBO Max on your Apple TV, choose the Profile icon (person, upper left) and then choose Sign In.
    If you're already signed in, see How do I sign out?
  2. Choose Sign in with a Provider.
  3. Choose one of the following:
    • Allow: Choose Allow to let HBO Max use your TV provider information from Apple TV Settings. Otherwise, choose your TV provider (or More Providers at the bottom of the screen). If you see a screen with a 6-character code, follow the Other TV device steps below.
    • Don't Allow: Choose Don't Allow if you don't want HBO Max to use your TV provider information from Apple TV Settings. Then, stay on the screen with the QR code and follow the Other TV device steps below.
    Can't Verify Your Subscription
    Make sure your provider account includes access to HBO Max. To do this, see Can't verify your subscription.
  4. If you're prompted to create an account:
    • New to HBO Max? Enter your name and an email address and then choose Create Account.
    • Already have an account? Enter your name and your existing account email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account found: Verify email address.
  5. On your TV, choose who's watching and you're ready to stream.
Amazon Fire TV, Android TV, PlayStation, or Roku

On your TV:

  1. Open HBO Max, choose the Profile icon (person, upper left) and then choose Sign In.
    If you're already signed in, see How do I sign out?
  2. Choose Sign in with a Provider.
  3. Stay on the screen with the 6-character code while you grab your phone or computer.
  4. Now, on your phone or computer:

  5. Open a web browser and go to: activate.hbomax.com.
  6. Enter the 6-character code from your TV and choose Next. Code not working?
  7. Choose the company you get HBO Max through. To find your provider, you may need to scroll down and choose View All Providers. My provider isn't listed
  8. Enter the username and password for your provider account. Can't sign in?
    Can't Verify Your Subscription
    Make sure your provider account includes access to HBO Max. To do this, see Can't verify your subscription.
  9. If you're prompted to create an account:
    • New to HBO Max? Enter your name and an email address and then choose Create Account.
    • Already have an account? Enter your name and your existing account email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account found: Verify email address.

Go back to your TV, choose who's watching and you're ready to stream.

Other TV device

Cox device, LG TV, Spectrum WorldBox, Samsung TV, VIZIO Smart TV, Xbox, XClass TV, or an Xfinity device

On your TV device:

  1. Open HBO Max, choose the Profile icon (person, upper left), and then choose Sign In.
    If you're already signed in, see How do I sign out?
  2. Stay on the screen with the 6-character code while you grab your phone or computer.
  3. Now, on your phone or computer:

  4. Open a web browser and go to: activate.hbomax.com.
    -or-
    Apple TV and Xbox consoles: You can use your phone's camera to scan the QR code on your TV.
  5. Enter the 6-character code from your TV and choose Next. Code not working?
  6. Choose Sign in with a Provider.
  7. Choose the company you get HBO Max through. To find your provider, you may need to scroll down and choose View All Providers. My provider isn't listed
  8. Enter the username and password for your provider account. Can't sign in?
    Can't Verify Your Subscription
    Make sure your provider account includes access to HBO Max. To do this, see Can't verify your subscription.
  9. If you're prompted to create an account:
    • New to HBO Max? Enter your name and an email address and then choose Create Account.
    • Already have an account? Enter your name and your existing account email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account found: Verify email address.

Go back to your TV, choose who's watching and you're ready to stream.

Troubleshooting

Code not working?

Here are some things to try:

  • Enter the code from your TV at activate.hbomax.com on your computer instead of your phone (or vice versa).
  • Try using a different web browser: Chrome, FireFox, Microsoft Edge, or Safari.
  • Try clearing your browser data. Here's how:
    • iPhone or iPad: On your iOS device, go to Settings > Safari, then scroll down and tap Clear History and Website Data. To learn more, go to Clear Safari.
    • Android phone: Try clearing your Chrome browsing data on your Android device. To find out how to do this, see Clear cache & cookies.

See also: Can't sign in with a provider