HBO Max buffers or pauses

Many factors can affect video playback, including network bandwidth, connection speed, and available memory on your device.

Which device are you using?

If video frequently buffers or is poor quality, here are some things to try:

Test your connection speed
  • Android: Download an internet speed test app from the Google Play Store and test your connection speed.
  • iOS: Download an internet speed test app from the Apple App Store and test your connection speed.

To stream HD video, you need a minimum download speed of 5 Mbps.

Update HBO Max

Make sure you have the latest version of the HBO Max app:

  • Android: Open the Play Store on your Android device and search for HBO Max. If an app update is available tap Update.
  • iOS: Open the App Store on your Apple device and search for HBO Max. If an app update is available tap Update.
Stream on WiFi

If you're using a cellular data connection, connect to a wireless network to see if playback is improved (go to Settings on your device to connect to a WiFi network).

Reduce activity on your network

If other people are using the same network, ask them to temporarily pause their activity. This will allocate as much bandwidth as possible for streaming HBO Max.

Sign out and restart your devices
  1. Sign out of HBO Max. Tap the Profile icon (bottom edge on phones, left edge on tablets), the Settings icon (upper left), and then scroll down and tap Sign Out.
  2. Turn off your phone or tablet with HBO Max.
  3. Unplug the power from your network devices (modem, router, etc.).
  4. Wait 30 seconds.
  5. Reconnect the power to your modem and wait for it to connect to the internet (about a minute).
  6. Reconnect the power to your router and wait for it to connect to the internet.
  7. Turn on your phone or tablet. Then, open HBO Max, sign in, and then try to stream.
Try another device

Try streaming HBO Max on another supported device connected to the same network. This will help determine if the problem is related to your network or a specific device.

If video frequently buffers or is poor quality, here are some things to try:

Test your connection speed

Test your internet connection to make sure you have a minimum download speed of 5 Mbps. To do this, open a browser and search for 'internet speed test.' If your download speed doesn't meet the minimum, contact your internet provider to troubleshoot your connection speed.

Check your browser

Make sure you're using a supported browser.

If your browser is supported, update your browser to the latest version. To find out how to do this, search the internet for "update" + the name of your browser (i.e. update Chrome).

Try another browser

Try using a different supported browser. If videos play successfully with a different browser, check your browser configuration:

  • Make sure third-party cookies are enabled.
  • Disable ad-blocking software.
  • Turn off private browsing or incognito mode.
  • Disable browser plug-ins, extensions, and add-ons.

Close and reopen your browser, and then try playing a video again.

Reduce activity on your network

If other people are using the same network, ask them to temporarily pause their activity. This will allocate as much bandwidth as possible for streaming HBO Max.

Sign out and restart your devices

Restart your computer and network devices. Here's how:

  1. Sign out of HBO Max. To do this, choose your profile (upper right) and then choose Sign Out.
  2. Close all apps and restart your computer.
  3. Unplug the power from your network devices (modem, router, etc.).
  4. Wait 30 seconds.
  5. Reconnect the power to your modem and wait for it to connect to the internet (about a minute).
  6. Reconnect the power to your router and wait for it to connect to the internet.
  7. Turn on your computer, go to HBOMax.com, and sign in. Then try streaming again.
Try a wired connection

For the best performance, try using a wired connection with your computer. To do this, connect your computer to your router using an Ethernet cable.

Make sure the cables to your network devices (modem, router, etc.) are all tightly connected at both connection points. A loose coaxial or Ethernet cable can weaken the signal.

More browser troubleshooting

If video frequently buffers or is poor quality, here are some things to try:

Test your connection speed

If video frequently buffers or is poor quality, test your internet connection speed:

  • Android TV: On your Android TV, go to Apps and download an internet speed test app to test your connection speed (or test your speed from a computer on the same network). To do this, open a browser on your computer and search for 'internet speed test.'
  • Apple TV: On your Apple TV, download an internet speed test app to test your connection speed (or test your speed from a computer on the same network). To do this, open a browser on your computer and search for 'internet speed test.'
  • KPN TV device (Netherlands only): Test your download speed from a computer on the same network as your KPN device. To do this, open a browser on your computer and search for 'internet speed test.'
  • LG Smart TV: Test your download speed from a computer on the same network as your LG Smart TV. To do this, open a browser on your computer and search for 'internet speed test.'
  • PlayStation 4 (in select countries): On your PlayStation 4, go to Settings > Network > Internet Connection Test.
  • PlayStation 5 (in select countries): On your PlayStation 5, go to Settings > Network > Connection status > View connection status > Connection speed.
  • Samsung TV: Test your download speed from a computer on the same network as your Samsung TV. To do this, open a browser on your computer and search for 'internet speed test.'
  • Xbox console (in select countries): Run the Xbox speed test. To find out how, see Xbox speed test.

To stream HD video, you need a minimum download speed of 5 Mbps. For the best 4k streaming experience, we recommend a download speed of 50+ Mbps.

Update HBO Max

Make sure you have the latest version of HBO Max. To do this, open the app store on your device and search for 'HBO Max.' If there's an app update available, download the update.

Reduce activity on your network

If other people are using the same network, ask them to temporarily pause their activity. This will allocate as much bandwidth as possible for streaming HBO Max.

Sign out and restart your devices
  1. Sign out of HBO Max. To do this, choose the Settings icon (lower left), then scroll right until you see Sign Out (along the top), and choose Sign Out.
  2. Turn off or unplug your TV device.
  3. Unplug the power from your network devices (modem, router, etc.).
  4. Wait 30 seconds.
  5. Reconnect the power to your modem and wait for it to connect to the internet (about a minute).
  6. Reconnect the power to your router and wait for it to connect to the internet.
  7. Turn on your TV device, open HBO Max and sign in. Then try streaming again.
Try another device

Try streaming HBO Max on another supported device connected to the same network. This will help determine if the problem is related to your network or a specific device.

Try a wired connection

For the best performance, try connecting your streaming device to your router using an Ethernet cable (instead of using a wireless connection).

Make sure the cables to your network devices (modem, router, etc.) are all tightly connected at both connection points. A loose coaxial or Ethernet cable can weaken the signal.