Sign in with a provider

1. Open HBO Max on your Apple TV, choose the Profile icon and then choose Sign In.
   If you're already signed in, see How do I sign out?
2. Choose Sign in with a Provider.
3. Choose one of the following:
   • Allow: Choose Allow to let HBO Max use your TV provider information from Apple TV Settings. If you see a screen with a 6-character code, follow the steps below.
   • Don't Allow: Choose Don't Allow if you don't want HBO Max to use your TV provider information from Apple TV Settings. Then, stay on the screen with the QR code and follow the steps below.
   

   Now, on your phone or computer:

4. Open a web browser and go to: hbomax.com/activate.
5. Enter the 6-character code from your TV and choose Next. Code not working?
6. Choose the company you get HBO Max through. To find your provider, you may need to scroll down and choose View All Providers. My provider isn't listed
7. Enter the username and password for your provider account. Can't sign in?
   Can't Verify Your Subscription

   Make sure your provider account includes access to HBO Max. To do this, see Can't verify your subscription.
8. If you're prompted to create an account:
   • New to HBO Max? Enter your name and an email address and then choose Create Account.
   • Already have an account? Enter your name and your existing account email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account found: Verify email address.

Go back to your TV, choose who's watching and you're ready to stream.

On your TV:

1. Open HBO Max, choose the Profile icon and then choose Sign In.
   If you're already signed in, see How do I sign out?
2. Choose Sign in with a Provider.
3. Stay on the screen with the 6-character code while you grab your phone or computer.


Now, on your phone or computer:

4. Open a web browser and go to: hbomax.com/activate.
5. Enter the 6-character code from your TV and choose Next. Code not working?
6. Choose the company you get HBO Max through. To find your provider, you may need to scroll down and choose View All Providers. My provider isn't listed
7. Enter the username and password for your provider account. Can't sign in?
   Can't Verify Your Subscription

   Make sure your provider account includes access to HBO Max. To do this, see Can't verify your subscription.
8. If you're prompted to create an account:
   • New to HBO Max? Enter your name and an email address and then choose Create Account.
   • Already have an account? Enter your name and your existing account email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account found: Verify email address.

Go back to your TV, choose who's watching and you're ready to stream.

Cox device, LG TV, Samsung TV, VIZIO Smart TV, Xbox, XClass TV, or an Xfinity device

On your TV device:

1. Open HBO Max, choose the Profile icon , and then choose Sign In.
   If you're already signed in, see How do I sign out?
2. Stay on the screen with the 6-character code while you grab your phone or computer.

Now, on your phone or computer:


3. Open a web browser and go to: hbomax.com/activate.
   -or-
   Apple TV and Xbox consoles: You can use your phone's camera to scan the QR code on your TV.
4. Enter the 6-character code from your TV and choose Next. Code not working?
5. Choose Sign in with a Provider.
6. Choose the company you get HBO Max through. To find your provider, you may need to scroll down and choose View All Providers. My provider isn't listed
7. Enter the username and password for your provider account. Can't sign in?
   Can't Verify Your Subscription

   Make sure your provider account includes access to HBO Max. To do this, see Can't verify your subscription.
8. If you're prompted to create an account:
   • New to HBO Max? Enter your name and an email address and then choose Create Account.
   • Already have an account? Enter your name and your existing account email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account found: Verify email address.

Go back to your TV, choose who's watching and you're ready to stream.

Here are some things to try:

• Enter the code from your TV at hbomax.com/activate on your computer instead of your phone (or vice versa).
• Try using a different web browser: Chrome, FireFox, Microsoft Edge, or Safari.
• Try clearing your browser data. Here's how:
  • iPhone or iPad: On your iOS device, go to Settings > Safari, then scroll down and tap Clear History and Website Data. To learn more, go to Clear Safari.
  • Android phone: Try clearing your Chrome browsing data on your Android device. To find out how to do this, see Clear cache & cookies.