Sign in with a provider

There are two ways to sign in:

  1. Sign in with a provider (see below)
  2. Sign in with an HBO Max account

If you get HBO Max with your TV package, internet service, or wireless plan, use these steps.

Which device are you using?

Here's how to sign in on your phone or tablet:

  1. Open the HBO Max app and then tap the Profile icon Profile icon (bottom edge on phones, left edge on tablets).
  2. Tap Sign in to your account.
    If you're already signed in, tap the Settings icon (upper-left), then scroll down and choose Sign Out.
  3. Tap Sign in with a provider.
    iPhone or iPad
    Tap Allow to let HBO Max use your TV provider information from iOS Settings, Otherwise, choose your TV provider. If you don't see your provider, scroll down and choose Other Providers at the bottom of the list.
  4. Choose your provider (who you subscribe through). If you're using a tablet, tap View All Providers and then choose your provider. I don't see my provider
  5. Enter the username and password for your provider account that includes HBO Max. Can't sign in?
    Can't Verify Your Subscription
    Make sure your provider account includes access to HBO Max. To do this, see Step 2: Can't verify your subscription.
  6. On the 'Create Your HBO Max Account' screen:
    • New to HBO Max? Enter your name and an email address and then choose Create Account.
    • Already have an account? Enter your name and your existing account email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account Found: Link account.
  7. Choose who's watching and you're ready to stream.

Here's how to sign in on your computer:

  1. Go to HBOMax.com on your computer and choose Sign In (upper-right).
    If you're already signed in, choose your profile (upper-right) and then choose Sign Out.
  2. Choose Sign in with a Provider.
  3. Choose who you subscribe through (your provider). If you don't see your provider, choose View All Providers and then select your provider. I don't see my provider
  4. Enter the username and password for your provider account that includes HBO Max. Can't sign in?
    Can't Verify Your Subscription
    Make sure your provider account includes access to HBO Max. To do this, see Step 2: Can't verify your subscription.
  5. On the 'Create Your HBO Max Account' screen:
    • New to HBO Max? Enter your name and an email address and then choose Create Account.
    • Already have an account? Enter your name and your existing account email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account Found: Link account.
  6. Choose who's watching and you're ready to stream.

Here's how to sign in on your TV:

Apple TV
  1. Open HBO Max and then choose the Profile icon in the upper-left corner.
  2. Choose Sign In. If you're already signed in, see How do I sign out?
  3. Choose Sign in with a Provider.
  4. Choose one of the following:
    • Allow: Choose Allow to let HBO Max use your TV provider information from Apple TV Settings. Otherwise, choose your TV provider (or More Providers at the bottom of the screen). If you see a screen with a 6-character code, follow the Other TV device steps below.
    • Don't Allow: Choose Don't Allow if you don't want HBO Max to use your TV provider information from Apple TV Settings. Then, stay on the screen with the QR code and follow the Other TV device steps below.
    Can't Verify Your Subscription
    Make sure your provider account includes access to HBO Max. To do this, see Step 2: Can't verify your subscription.
  5. On the 'Create Your HBO Max Account' screen:
    • New to HBO Max? Enter your name and an email address and then choose Create Account.
    • Already have an account? Enter your name and your existing account email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account Found: Link account.
  6. Choose who's watching and you're ready to stream.
Amazon Fire TV, Android TV, PlayStation, or Roku
  1. Open HBO Max and then choose the Profile icon in the upper-left corner.
  2. Choose Sign In. If you're already signed in, see How do I sign out?
  3. Choose Sign in with a Provider. Stay on the screen with the 6-character code while you grab your phone or computer.
  4. Open a browser on your phone or computer and in the address bar, type hbomax.com/tvsignin. You should see an Enter Code page (https://activate.hbomax.com).
  5. Enter the 6-character code that appears on your TV and then choose Next. Code not working?
  6. Choose who you subscribe through (your provider). If you're using a computer or tablet, choose View All Providers and then select your provider. I don't see my provider
  7. Enter the username and password for your provider account that includes HBO Max. Can't sign in?
    Can't Verify Your Subscription
    Make sure your provider account includes access to HBO Max. To do this, see Step 2: Can't verify your subscription.
  8. On the 'Create Your HBO Max Account' screen:
    • New to HBO Max? Enter your name and an email address and then choose Create Account.
    • Already have an account? Enter your name and your existing account email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account Found: Link account.
  9. Choose who's watching and you're ready to stream.
Other TV device

Cox device, LG TV, Spectrum WorldBox, Samsung TV, VIZIO Smart TV, Xbox, XClass TV, or Xfinity device

  1. Open HBO Max and choose and then choose the Profile icon in the upper-left corner.
  2. Choose Sign In. Stay on the screen with the 6-character code while you grab your phone or computer. If you're already signed in, see How do I sign out?
  3. Open a browser on your phone or computer and in the address bar, type https://hbomax.com/tvsignin. You should see an Enter Code page (https://activate.hbomax.com).
  4. Apple TV and Xbox consoles
    You can use your phone to scan the QR code on your TV.
  5. Enter the 6-character code that appears on your TV and then choose Next. Code not working?
  6. Choose Sign in with a Provider.
  7. Choose who you subscribe through (your provider). If you're using a computer or tablet, choose View All Providers and then select your provider. I don't see my provider
  8. Enter the username and password for your provider account that includes HBO Max. Can't sign in?
    Can't Verify Your Subscription
    Make sure your provider account includes access to HBO Max. To do this, see Step 2: Can't verify your subscription.
  9. On the 'Create Your HBO Max Account' screen:
    • New to HBO Max? Enter your name and an email address and then choose Create Account.
    • Already have an account? Enter your name and your existing account email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account Found: Link account.
  10. Choose who's watching and you're ready to stream.

Code not working?

Where do I enter the code?

On your phone or a computer, open a new web browser window. In your browser's address bar type: https://hbomax.com/tvsignin. This takes you to an Enter Code page (https://activate.hbomax.com) where you can enter the 6-character code from your TV.

Code doesn't work or is invalid

Here are some things to try:

  • Make sure you're on the correct page (activate.hbomax.com) when you enter the code from your TV.
  • Try using a different browser: Chrome, FireFox, Microsoft Edge, or Safari.
  • Get a new code. To do this, go back and choose Sign In again on your TV.
  • Try using a computer instead of your phone (go to activate.hbomax.com and enter the code from your TV).
  • Clear your browser data. Here's how:
    • iPhone: On your iOS device, go to Settings > Safari, then scroll down and tap Clear History and Website Data. To learn more, go to Clear Safari.
    • Android phone: Try clearing your Chrome browsing data on your Android device. To find out how to do this, see Clear cache & cookies.

See also: Can't sign in with a provider