Fix an HBO Max subscription issue

If you're getting a Welcome back message when you open HBO Max, try the solutions below.

Check the status of your subscription. Here's how:

Open HBO Max, and on the Welcome back screen, do one of the following:
- Phone or tablet: Choose your profile (upper right) and then Subscription.
- Computer: Choose Subscription (top of screen).
- TV device: Choose the Settings icon and then Subscription.
  -or-
  Web: Go to HBOMax.com/subscription and sign in. Can't sign in?
Find who your subscription is billed through (top of the screen).
If your subscription is active and billed through us, you'll find your upcoming payment date. Otherwise, find who your subscription is billed through below:
- Amazon Appstore (Cook Islands and Tokelau only): Sign in at amazon.com/appstoresubscriptions and find your HBO Max subscription status.
- Prime Video Channels (New Zealand only): Sign in to your Amazon account at amazon.com/myac.
- WarnerMedia Direct Asia Pacific, LLC: If your subscription is active, you'll find your upcoming payment date.
- Other provider: Sign in to your internet, mobile, or TV provider account to check the status of your HBO Max subscription. If you need help, contact your provider.

If your HBO Max subscription is active, try signing out of HBO Max (the next solution).