Forgot my account email address
If you don't know your account email address, here are a few things to try.
Signed in on a device?
Here's how to find your account email address:
- Open HBO Max on your phone, tablet, TV, or computer.
- Do one of the following:
- Phone or tablet: Tap the Profile icon (bottom edge on phones, left edge on tablets), choose the Settings icon (upper left), and then choose Account.
- Computer: Choose your profile in the upper-right corner, then choose Account.
- TV device: Choose your profile in the upper left, then scroll over and choose Sign Out.
- Take note of your account email address.
Reset your password
- Repeat the steps on this Forgot password page for each of your email addresses. If you get a 'Reset Your HBO Max Password' email, then the email address you entered is associated with an HBO Max account. If you don't get a reset password email, please see Can't reset password.
Search your inbox
- Search all of your email accounts for an email from or about HBO Max (search for HBO Max. Once you find the email account with HBO Max emails, try signing in using this email address.
- If you previously subscribed to HBO NOW, search all of your email accounts for an email from or about HBO (search for HBO NOW or just HBO). Once you find the email account with HBO emails, try signing in to HBO Max using this email address.
- Be sure to search all inbox folders (including Promotions and Spam).