Forgot my account email address
If you don't know your account email address, here are a few things to try.
Signed in on another device?
If you're signed in on your phone, tablet, or computer, do the following:
- Phone or tablet: Open HBO Max, tap the Profile icon, then the Settings icon (upper-left) and then tap Account. Here you can see your account email.
- Computer: Go to HBOMax.com on your computer, choose your Profile (upper-right) and then choose Account. Here you can see your account email.
Reset your password
- Repeat the steps on this Forgot password page for each of your email addresses. If you get a 'Reset Your HBO Max Password' email, then the email address you entered is associated with an HBO Max account. If you don't get a reset password email, please see Can't reset password.
Search your inbox
- Search all of your email accounts for an email from or about HBO Max (search for HBO Max). Once you find the email account with HBO Max emails, try signing in using this email address.
- If you previously subscribed to HBO NOW, search all of your email accounts for an email from or about HBO (search for HBO NOW or just HBO). Once you find the email account with HBO emails, try signing in to HBO Max using this email address.
- Be sure to search all inbox folders (including Promotions and Spam).