Forgot my account email address
There are two ways to sign in depending on how you get HBO Max,
- Sign in through a TV or mobile provider
- Sign in with your account email and password (see below)
If you get HBO Max with your TV package or wireless plan, please see Can't sign in through provider.
Not sure which email to sign in with?
If you don't know your account email, here are a few things to try.
Are you signed in on another device?
- Phone or tablet: Open HBO Max, tap the Profile icon, then the Settings icon (upper-left) and then Account. Here you can see your account email address.
- Computer: Go to HBOMax.com on your computer, choose your Profile (upper-right) and then choose Account. Here you can see your account email address.
- TV: Choose your Profile in the upper-left, then scroll right to Sign Out. Here you can see your account email address (or the TV or mobile provider you're signed in through).
Search your inbox
- Search all of your email accounts for an email from or about HBO Max (search for HBO Max or HBO Max free trial. Once you find the email account with HBO Max emails, try signing in using this email address.
- If you previously subscribed to HBO NOW, search all of your email accounts for an email from or about HBO NOW (search for HBO NOW or Welcome to HBO NOW. Once you find the email account with HBO NOW emails, try signing in to HBO Max using this email address.
Be sure to search your junk mail folder or spam folder as well.
Reset your password
- Repeat the steps on this Forgot password page for each of your email addresses. If you get a 'Reset Your HBO Max Password' email, then the email address you entered is associated with an account.
Mistyped account email or no longer have access
- If you no longer have access to the email associated with your account or you mistyped your email when you created your account, please contact us.