Sign in with an HBO Max account

If you signed up using the HBO Max app or at HBOMax.com, use these sign-in steps.

Which device are you using?

Here's how to sign in on your phone or tablet:

  1. Open HBO Max and then tap the Profile icon (person, upper right).
    If you're already signed in, tap your profile (upper right), the Settings icon (cog, upper right), and then choose Sign Out.
  2. Tap Sign in to your account.
  3. Enter your account email and password and then choose Sign In. Can't sign in?
    TV, Internet, or Wireless Package?
    If you get HBO Max with your TV, internet, or wireless package, see Sign in with a provider.
  4. Choose your profile and you're ready to stream.

Here's how to sign in at HBOMax.com:

  1. Go to HBOMax.com on your computer and choose Sign In (upper right).
    If you're already signed in, choose your profile (upper right) and then choose Sign Out.
  2. Enter your account email and password and then choose Sign In. Can't sign in?
    TV, Internet, or Wireless Package?
    If you get HBO Max with your TV, internet, or wireless package, see Sign in with a provider.
  3. Choose your profile and you're ready to stream.

Here's how to sign in on your TV:

Amazon Fire TV, Android TV, Apple TV, or PlayStation
  1. Open HBO Max on your TV and then choose the Profile icon (person, upper left). If you're already signed in, see How do I sign out?
  2. Choose Sign In.
  3. Enter your account email and password and choose Sign In. Can't sign in?

    PlayStation: To open the keyboard, press the X button on your controller.
    TV, Internet, or Wireless Package?
    If you get HBO Max with your TV, internet, or wireless package, see Sign in with a provider.
  4. Choose your profile and you're ready to stream.
Roku
  1. Open HBO Max on your TV and then choose the Profile icon (person, upper left). If you're already signed in, see How do I sign out?
  2. Choose Sign In.
    If you get a subscription found message, see the section below.
  3. Press the OK button on your Roku remote to open the keyboard.
  4. Enter your account email and password and choose Sign In. Can't sign in?

    TV, Internet, or Wireless Package?
    If you get HBO Max with your TV, internet, or wireless package, see Sign in with a provider.
  5. Choose your profile and you're ready to stream.

We found your subscription in Roku Pay message

If you get this message do one of the following:

  • Sign In: Choose Sign In and enter your account email and password. Need help? See Can't sign in.
  • Create Account: Choose Create Account and finish creating your account. Once your account is complete, you can sign in on other devices.
Other TV device

Cox device, LG TV, Spectrum WorldBox, Samsung TV, VIZIO TV, Xbox, XClass TV, or an Xfinity device

On your TV device:

  1. Open HBO Max on your TV and then choose the Profile icon (person, upper left). If you're already signed in, see How do I sign out?
  2. Choose Sign In. Stay on the screen with the 6-character code while you grab your phone or computer.
  3. Now, on your phone or computer:

  4. Open a web browser and go to: activate.hbomax.com.
    -or-
    Xbox console: You can use your phone's camera to scan the QR code on your TV.
  5. Enter the 6-character code from your TV and choose Next. Code not working?
  6. Enter your account email and password and then choose Sign In. Can't sign in?

    TV, Internet, or Wireless Package?
    If you get HBO Max with your TV, internet, or wireless package, see Sign in with a provider.

Go back to your TV, choose who's watching and you're ready to stream.

Troubleshooting

Code not working?

Here are some things to try:

  • Enter the code from your TV at activate.hbomax.com on your computer instead of your phone (or vice versa).
  • Try using a different web browser: Chrome, FireFox, Microsoft Edge, or Safari.
  • Try clearing your browser data. Here's how:
    • iPhone or iPad: On your iOS device, go to Settings > Safari, then scroll down and tap Clear History and Website Data. To learn more, go to Clear Safari.
    • Android phone: Try clearing your Chrome browsing data on your Android device. To find out how to do this, see Clear cache & cookies.

See also: Can't sign in to account

HBO (HBO NOW) Subscribers

Eligible HBO (HBO NOW) subscribers must agree to the Terms of Use and the Privacy Policy for the HBO Max platform. Your previous settings (such as My List, Continue Watching, and parental controls) are not available in HBO Max.