My provider isn't listed
Here's how to find your provider on the Connect Your Provider screen:
- Type your provider's name in the search box. Then, scroll up and choose your provider from the search results.
-or- - Scroll down through the list of providers.
Do I need to connect my provider?
It depends on how you get HBO Max (or HBO):
- No: If you subscribed through Amazon, Apple, Google, Roku, Samsung, or HBOMax.com, go back and choose Sign In instead.
- Yes: If this is your first time signing in and you get HBO Max with your internet, mobile, or TV package, you need to connect your provider before signing in to HBO Max the first time (exceptions noted below).
Movistar Chile or Mundo subscriber?
If you recently signed up for HBO Max through Movistar Chile or Mundo, you need to activate HBO Max before signing in to HBO Max the first time. If you don't have activation instructions, contact Movistar Chile or Mundo for help activating HBO Max.
Provider Q&A
What is a provider?
Your provider is who you're subscribed through and who bills you for HBO Max (or HBO). For a list of providers, go to HBO Max providers.
How do I exit the 'Connect Your Provider' screen?
To leave the Connect Your Provider screen and sign in:
- Do one of the following:
- Android phone, tablet, or HBOMax.com: Choose the HBO Max icon (upper-left corner).
- iPhone or iPad: Choose Cancel (top of screen) > Cancel (if needed) > OK.
- Choose Sign In.
Can't connect your provider?
If your provider is on the Connect Your Provider screen and you can't connect them, go to Can't connect provider.
