HBO Max via BT
BT subscribers can get HBO Max a few different ways.
Choose the plan you want:
You can sign up through us at HBOMax.com and then sign in on any supported device.
If you have the NOW Entertainment & HBO Max Membership as part of your BT TV package or as an add-on, you get the HBO Max Basic with Ads plan.
Looking for TNT Sports?
If you want to watch live sports through BT, go to TNT Sports on HBO Max.
BT Q&A
With the NOW Entertainment & HBO Max Membership through BT, you get the HBO Max Basic with Ads plan. This includes HBO Originals and Max originals, including The Pitt, Lanterns, Youth, Harry Potter, and more.
Other HBO Max Basic with Ads plan features:
Stream on 2 devices at once
Full HD 1080p resolution
Note The Basic with Ads plan doesn't include all movies (excludes movies that first stream on HBO Max following their cinema release window). For £1/month, you can get full access to the HBO Max movie library with the HBO Max Standard with Ads Upgrade.
How you activate HBO Max depends on whether you got the NOW Entertainment & HBO Max Membership as part of a package or as an add-on.
Managing your subscription
Once you activate your NOW membership, you'll need to contact NOW or BT to manage your subscription. Plan changes are not available in the HBO Max app or on HBOMax.com.
How do you get your NOW Entertainment & HBO Max Membership?
Go to Activate HBO Max via NOW, sign in to your NOW account, and activate HBO Max.
Enter a new email address or the existing email address associated with your HBO Max account.
If prompted, do one of the following:
New subscribers: Complete the account form and choose Create Account.
Returning subscribers: Check your inbox for an email sent by HBO Max (email subject: Time Sensitive: Your One-Time HBO Max Code) and enter the 6-digit code from your email. This email should arrive within a few minutes. Be sure to search all inbox folders (including Promotions, Junk, and Spam).
Choose Start Streaming and you're ready to go!
You can now sign in to HBO Max on any supported device using your HBO Max account.
Go to Activate HBO Max via NOW, sign in to your NOW account, and activate HBO Max.
Enter a new email address or the existing email address associated with your HBO Max account.
If prompted, do one of the following:
New subscribers: Complete the account form and choose Create Account.
Returning subscribers: Check your inbox for an email sent by HBO Max (email subject: Time Sensitive: Your One-Time HBO Max Code) and enter the 6-digit code from your email. This email should arrive within a few minutes. Be sure to search all inbox folders (including Promotions, Junk, and Spam).
Choose Start Streaming and you're ready to go!
You can now sign in to HBO Max on any supported device using your HBO Max account.
Once you've activated HBO Max, you can sign in to the HBO Max app on any supported device using your HBO Max email and password.
Yes. During the activation process, enter the email address associated with your existing HBO Max account. You'll receive a one-time code by email to verify your account and link your BT subscription.
Things to know
Once you activate your NOW membership, you'll need to contact NOW or BT to manage your subscription. Plan changes are not available in the HBO Max app or on HBOMax.com.
If you already have an active HBO Max subscription, activating your BT subscription via NOW will add a second subscription to your account.
After you activate, use the email and password you created or used to sign up for HBO Max. For more info, go to Sign in to HBO Max.
Can't sign in? Go to Troubleshoot sign-in issues.
If you signed up for a plan directly through us, you can manage it in the HBO Max app or at HBOMax.com.
If you activated via NOW, the HBO Max Basic with Ads plan is the only plan available. If you would like to change your plan, contact BT or NOW to manage your subscription.
Contact BT to manage your subscription. You can also manage your subscription by following the steps for your service below.
Sign in to your MyBT account at www.bt.com/mybt.
Choose Your Products > Your TV and Sport.
Find the NOW Entertainment & HBO Max Membership under Monthly TV extras and manage from there.
If you upgraded your HBO Max plan directly through HBO Max, you can manage that upgrade separately. For more info, go to Change an HBO Max-billed subscription.
You can stream until your subscription expires at the end of your billing period.
If you're having trouble activating HBO Max through BT, try the following:
Make sure you have an active NOW Entertainment & HBO Max Membership through your BT subscription. Contact BT to confirm.
If you don't see an option to activate, try signing out and signing back in to your NOW account.
If you didn't receive the one-time code email, search all inbox folders (including Promotions, Junk, and Spam). You can also choose Get New Code on the enter code screen.
Make sure you're using a supported device and have the latest version of the HBO Max app.
