Watch the Olympic Games on HBO Max
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Starting on July 26, 2024, you can watch the Olympic Games Paris 2024 on HBO Max with every base subscription plan. Learn more. Read less

Forgot my HBO Max email or password

If you're having trouble signing in, use the following info to reset your password or find your account email address.

Can't access your account email?
If your account email has a typo or you no longer have access to your email address, please contact us.

Reset your password

If you don't know your HBO Max password, you can reset it. You need to have access to your account email in order to reset your password.

To reset your password, choose the device you're using:

Phone, tablet, or computer
  1. Do one of the following:
  2. Enter your HBO Max account email and choose Submit. Forgot your account email?
  3. Check your inbox for an HBO Max Password Reset email. This email should arrive within a few minutes.
  4. Open the most recent Password Reset email and choose Reset Your Password.
  5. Enter a new password and choose Save.

Now, sign in with your account email and your new password.

If you don't get an HBO Max Password Reset email, go to Can't reset password.

Apple TV
  1. Open HBO Max on your Apple TV and choose Sign In.
  2. Choose Use Your Remote.
  3. Choose Forgot Password?
  4. Enter your HBO Max account email and choose Submit. Forgot your account email?
  5. Check your inbox for an HBO Max Password Reset email. This email should arrive within a few minutes.
  6. Open the most recent Password Reset email and choose Reset Your Password.
  7. Enter a new password and choose Save.

Now, sign in with your account email and your new password.

If you don't get an HBO Max Password Reset email, go to Can't reset password.

Find your account email

If you don't know your HBO Max account email, here are a few things to try:

Search your email
  • Search all of your email accounts for email from HBO Max.
  • Be sure to search all inbox folders (including Promotions, Junk, and Spam).

Once you find the email account associated with HBO Max emails, try signing in with this email address.

Find your account email in Settings

If you're signed in on a device, here's how to find your account email:

  1. In HBO Max, do one of the following:
    • Phone, tablet, or computer: Choose your profile and then Account.
    • TV device: Choose the Settings icon cog (lower left) and then Account.
  2. Take note of your account email address.
Try another email address

Do you have another email address that could be associated with your account? If you do, try these steps:

  1. Go to HBO.Max.com/forgot-password.
  2. Enter another email address of yours and choose Submit.
  3. Wait a few minutes and check your inbox for an HBO Max Password Reset email.

If there's an account associated with the email that you entered, you'll get an HBO Max Password Reset email. If you don't get this email, try these steps for each of your email accounts.

Mistyped email or no longer have access

If your account email has a typo or you no longer have access to your email address, please contact us.