HBO Max billing Q&A

Here are some frequently asked questions and answers:

Paying for HBO Max

How much does HBO Max cost?

HBO Max is available from many providers and prices vary by provider and subscription plan.

Depending on your provider, you can choose from two subscription plans:

  • With Ads - $9.99/month or $99.99/year (16% savings)
  • Ad-Free - $14.99/month or $149.99/year (16% savings)
Which payment methods are accepted?

If you sign up through us at HBOMax.com, you can use any of the following: Visa, MasterCard, Discover, American Express, and PayPal. Please note that your credit or debit card needs to be U.S. issued and support automatic recurring payments.

If you subscribe through...

  • TV or mobile provider: Check with your provider to find out which payment methods are accepted.
  • App store: Check with your app store (Amazon, Apple, Google Play, Roku, or Samsung TV) to find out which payment methods are accepted.
How do I change my payment method?

To find out how to change your payment method, see Change payment.

What if the charge isn't what I expected?

Depending on your provider, you can choose from two subscription plans:

  • With Ads - $9.99/month or $99.99/year (16% savings)
  • Ad-Free - $14.99/month or $149.99/year (16% savings)

If your charge looks different than you expected, here are a few possible reasons:

  • Applicable taxes are added to your subscription charge and they're based on your billing address ZIP code.
  • You may have a different plan or billing period than you thought. See Which plan do I have?
  • Your promotional or discounted period may have ended and you were charged the standard subscription rate (see the plan prices above).

If none of these reasons apply and you're billed through us (WarnerMedia), contact us. If you're billed through another company, contact them for help.

What should I do if I can't change my payment method?

If you can't add or update your payment method, see Can't change payment method.

Do you have student subscriptions?

HBO Max is currently not offering student discount subscriptions. HBO Max is available through a number of colleges and universities. For a list of colleges, see sign in through a college or university.

If you already have an HBO NOW student subscription, you can sign in to HBO Max using your HBO NOW email and password. You will continue to be billed $9.99/month (plus applicable taxes) as long as you continue to be a qualifying student.

Do you have gift cards?

No, at this time we don't have HBO Max gift cards. If you have an HBO NOW gift card, see Redeem an HBO NOW gift card.

Recurring billing

Who's billing me?

HBO Max is available from many providers. To find out who bills you:

  1. Open HBO Max or sign in to HBOMax.com on your computer. Can't sign in?
  2. Do one of the following:
    • Phone or tablet: Tap your profile (upper right), the Settings icon (cog, upper right), and then tap or scroll to Subscription.
    • Web: Sign in at HBOMax.com/account.
    • TV device: Choose the Settings icon (cog, lower left), then choose Account.
    • Computer: Choose your profile (upper right), then choose Settings, and find Subscription.
      (Subscription information is only available for Adult profiles.)
  3. Here you'll find who your subscription is billed through.

You can also review your bank statement for an HBO Max subscription charge. (If your subscription is part of a TV package or wireless plan, you may not see an individual charge for HBO Max.)

When will I be charged?

If your subscription doesn't include a free trial, your first charge happens when you start your subscription. You pay for your subscription at the beginning of each billing period. Thereafter, your subscription will auto-renew each month or year until you cancel your subscription.

To find your next billing date:

  1. Open HBO Max or sign in to HBOMax.com on your computer. Can't sign in?
  2. Do one of the following:
    • Phone or tablet: Tap your profile (upper right), the Settings icon (cog, upper right), and then tap or scroll to Subscription.
    • TV device: Choose the Settings icon (cog, lower left), then choose Account.
    • Computer: Choose your profile (upper right), then choose Settings, and find Subscription.
      Subscription information is only available for Adult profiles.
  3. Here you can see who your subscription is billed through.
  4. Find your billing provider below:
How do I cancel?

HBO Max subscriptions automatically renew each month or year until you cancel. For cancellation steps, see How do I cancel?

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