Can I get a refund?

Refunds policies vary by billing provider. Your billing provider is who you pay for your HBO Max subscription.

First, find out who your subscription is billed through:

  1. Open HBO Max or sign in to on your computer. Can't sign in?
  2. Do one of the following:
    • Phone or tablet: Tap your profile (upper right), the Settings icon (cog, upper right), and then tap or scroll to Subscription.
    • TV device: Choose the Settings icon (cog, lower left) and then choose Account.
    • Computer: Choose your profile (upper right), then choose Settings, and find Subscription.
      Subscription information is only available for Adult profiles.
  3. Here you can see who your subscription is billed through:
    • Apple iTunes or App Store: See Apple's Request a refund page.
    • Google Play: See Google's Refunds on Google Play page.
    • Roku: See Roku's Refund policy page.
    • Samsung: Contact us with regard to any refund requests.
    • WarnerMedia Direct Latin America, LLC: Unless required by applicable law, there is a no refund policy for subscriptions billed directly through WarnerMedia. If you see an unexpected charge or have any billing concerns, please contact us for help.
    • Another provider: Contact your billing provider with regard to any refund requests for charges.

What if the charge isn't what I expected?

If your charge looks different than you expected, here are a few possible reasons:

  • Applicable taxes are added to your subscription charge and they're based on your current location.
  • You may have a different plan or billing period than you thought. See Which plan do I have?
  • Your promotional or discounted period may have ended and you were charged the standard subscription rate.

If none of these reasons apply and you're billed through us (WarnerMedia), please contact us for help (instead of your payment service). If you're billed through another company, contact them for help.

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