Change a WarnerMedia-billed subscription

HBO Max subscriptions are available through many providers. How you change or manage your subscription varies by billing provider (your billing provider is who you signed up through or who bills you for HBO Max).

First, find out who your subscription is billed through:

Find my billing provider
  1. Open HBO Max or sign in at HBOMax.com on your computer. Can't sign in?
    Note If you subscribe to the Mobile plan, open HBO Max on your phone or tablet.
  2. Do one of the following:
    • Phone or tablet: Tap the Profile icon (bottom edge on phones, left edge on tablets), and then the Settings icon (upper left). Choose Subscription.
    • Roku: Choose the Settings icon (lower left) and then choose Account.
    • Other TV device: Choose your profile (upper left) and then choose Account.
    • Computer: Choose your profile (upper right), then choose Subscription.
      Subscription information is only available with Adult profiles.
    • HBOMax.com/account: Go to HBOMax.com/account and sign in to your HBO Max account.
  3. Here you can see who your subscription is billed through:
    • WarnerMedia Direct Latin America, LLC: See info below.
    • Another provider: Find your billing provider on this page.

WarnerMedia-billed subscriptions Q&A

When is my next billing date?

Your subscription automatically renews on your billing date. To find your next billing date:

  1. Open HBO Max or sign in at HBOMax.com on your computer. Can't sign in?
    Note If you subscribe to the Mobile plan, open HBO Max on your phone or tablet.
  2. Do one of the following:
    • Phone or tablet: Tap the Profile icon (bottom edge on phones, left edge on tablets), and then the Settings icon (upper left). Choose Subscription.
    • Roku: Choose the Settings icon (lower left) and then choose Account.
    • Other TV device: Choose your profile (upper left) and then choose Account.
    • Computer: Choose your profile (upper right), then choose Subscription.
      Subscription information is only available with Adult profiles).
  3. See the date that appears after Next Billing Date.
No Billing Date?
Next Billing Date only appears if your subscription is billed through us (WarnerMedia). If you're billed through another provider, choose Learn More or find your provider on this page.

How do I cancel?

Your subscription automatically renews each billing period until you cancel your subscription. To find out when your subscription will renew, see When is my next billing date?

Important
To avoid being charged for your next billing period, cancel your subscription at least 24 hours before your next billing date. Uninstalling the HBO Max app will not cancel your subscription. Instead, cancel your subscription using the steps below.

Ways to cancel

HBO Max mobile app

On your phone or tablet, do the following:

  1. Open HBO Max and tap the Profile icon (bottom edge on phones, left edge on tablets). If you're not signed in, sign in. Can't sign in?
  2. Tap the Settings icon (upper-left corner) and then Subscription.
  3. Tap Manage Subscription. If you don't have this option, choose Learn More or find your billing provider on this page.
  4. Tap Cancel Subscription and then confirm your cancellation.
Computer

Note If you subscribe to the Mobile plan, see the HBOMax.com/account steps below.

On your computer, do the following:

  1. Go to HBOMax.com on your computer and sign in (if needed). Can't sign in?
  2. Choose your profile (upper right) and then Subscription.
  3. Choose Manage Subscription. If you don't have this option, choose Learn More or find your billing provider on this page.
  4. Choose Cancel Subscription and then confirm your cancellation.
HBOMax.com/account

On your phone, tablet, or computer, do the following:

  1. Go to HBOMax.com/account.
  2. Enter your HBO Max email and password and then choose Sign In.
  3. Choose Cancel Subscription and then confirm your cancellation. If you don't have this option, choose Learn More or find your billing provider on this page.

You can continue streaming until your subscription expires at the end of your billing cycle.

If you change your mind about cancelling, you can repeat the steps above and choose Resume Subscription (instead of Cancel). Once your subscription has expired, you can renew your subscription to start streaming again.

How do I change my payment method?

There are a few ways you can change your payment method for your subscription.

How would you like to change your payment?

HBO Max mobile app

Using HBO Max, do the following:

  1. Open HBO Max, tap the Profile icon (bottom edge on phones, left edge on tablets). If you're not signed in, sign in. Can't sign in?
  2. Tap the Settings icon (upper-left corner) and then Subscription.
  3. Tap Manage Subscription. If you don't have this option, choose Learn More or find your billing provider on this page.
  4. Tap Edit Payment Method.
  5. Edit your payment info and choose Save. Your updated payment info will be used for your next subscription charge.
Computer

Note If you subscribe to the Mobile plan, see the HBOMax.com/account steps below.

On your computer, do the following:

  1. Go to HBOMax.com on your computer and sign in (if needed). Can't sign in?
  2. Choose your profile (upper right) and then Subscription.
  3. Choose Edit Payment Method. If you don't have this option, choose Learn More or find your billing provider on this page.
  4. Edit your payment info and choose Save. Your updated payment info will be used for your next charge.
HBOMax.com/account

On your phone, tablet, or computer, do the following:

  1. Go to HBOMax.com/account.
  2. Enter your HBO Max email and password and then choose Sign In.
  3. Choose Edit Payment Method. If you don't have this option, choose Learn More or find your billing provider on this page.
  4. Edit your payment info and choose Save. Your updated payment info will be used for your next charge.

What is my current plan?

To find out which subscription plan you have, do the following:

  1. Open HBO Max or sign in to HBOMax.com on your computer. Can't sign in?
    Note If you try to sign in on your computer and see an error message directing you to sign in on your mobile device, it means that you have the Mobile plan.
  2. Do one of the following:
    • Phone or tablet: Tap the Profile icon (bottom edge on phones, left edge on tablets), then tap the Settings icon (upper left), and then tap Subscription.
    • Roku: Choose the Settings icon (lower left) and then choose Account.
    • Other TV device: Choose your profile (upper left) and then choose Account.
    • Computer: Choose your profile (upper right) and then choose Subscription.
      Subscription information is only available with Adult profiles.
  3. Here you can see your current plan. Learn about plans.

How do I change my plan?

You can switch your plan using the HBO Max mobile app or your computer. You can choose a subscription plan (Standard or Mobile) and billing period.

HBO Max mobile app

Here’s how to change your plan on your on your phone or tablet:

  1. Open the HBO Max app and then tap the Profile icon (bottom edge on phones, left edge on tablets). Can't sign in?
  2. Tap the Settings icon (upper left) and then Subscription.
  3. Tap Manage Subscription and then Switch Plans.
    Manage Subscription isn't available? Take note of who your subscription is billed through and see Switch plans.
  4. Choose the subscription plan you'd like: Standard or Mobile and a billing period.
  5. Choose Select Plan and then confirm your new plan.

Your subscription is updated to your new plan. You'll get an email from us confirming your plan change.

Computer

Note If you subscribe to the Mobile plan, you can’t switch plans at HBOMax.com/account.

On your computer:

  1. Sign in to HBOMax.com on your computer. Can't sign in?
  2. Choose your profile (upper right) and then Subscription.
  3. Choose Manage Subscription and then Switch Plans.
    Manage Subscription isn't available? Take note of who your subscription is billed through and see Switch plans.
  4. Choose the subscription plan you'd like: Standard or Mobile and a billing period.
  5. Choose Select Plan and then confirm your new plan.

Your subscription is updated to your new plan. You'll get an email from us confirming your plan change.

HBOMax.com/account

On your phone or computer:

  1. Go to HBOMax.com/account and sign in to your account. Can't sign in?
  2. Choose Switch Plans.
    Switch Plans isn't available? Take note of who your subscription is billed through and see Switch plans.
  3. Choose the subscription plan you'd like: Standard or Mobile and a billing period.
  4. Choose Select Plan and then confirm your new plan.

Your subscription is updated to your new plan. You'll get an email from us confirming your plan change.

When will this change take effect?

Plan Change

  • Switch to Mobile: This change takes effect on your next billing date. You continue to have access to all Standard plan features until your next billing date.
  • Switch to Standard: This change happens immediately—you now have access to all Standard plan features. You'll be charged the price difference between plans (plus applicable taxes) and your next billing date will be adjusted.

Billing Period Change

  • Switch to 1 month billing: This change takes effect on your next billing date (at the end of your billing period).
  • Switch to 3 month billing:
    Changing from 1 month billing: This change is effective immediately, you'll be charged the price difference between plans (plus applicable taxes) and your next billing date will be in 3 months.
    Changing from 12 month billing: This change takes effect on your next billing date (at the end of your annual billing period).
  • Switch to 12 month billing: This change is effective immediately. You'll be charged the price difference between plans (plus applicable taxes) and your next billing date will be in 1 year.

To cancel a plan change that isn't effective immediately, sign in at HBOMax.com/account and choose Cancel Pending Plan Change.