Troubleshoot HBO Max on your TV

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Try updating the HBO Max app on your TV device.

For other app or streaming issues, choose your device below and try the suggestions.

Choose the device you're using

AirPlay

For help with AirPlay, go to Stream to your TV using AirPlay.

Still need help?

Take note of the on-screen error message or code (if applicable) and include it when you contact us.

Android TV

You may need to try more than one of these solutions to resolve the issue.

Check for updates

First, make sure your HBO Max app and Android TV are up-to-date.

  • HBO Max app: On your Android TV, highlight the HBO Max tile, and then press and hold the select button. Then, choose View Details > Update.
  • Android TV: On your Android TV, go to Settings > System > About > System update > Check for update.

Then, open HBO Max and try to stream again.

Test your connection speed

If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause.

Download an Internet speed test app from the Google Play Store and test your connection speed (or test your download speed on a computer connected to the same network as your Android TV. To do this, open a browser and search for 'Internet speed test').

To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K video). For more help, see HBO Max pauses or buffers.

Sign out and restart your devices
  1. Sign out of HBO Max.
  2. On your Android TV go to Settings > About > Restart > Restart.
  3. Open HBO Max, sign in, and try streaming again.
Clear app cache and data
  1. On your Android TV, go to Settings > Apps.
  2. Select HBO Max from the list of apps.
  3. Select Clear cache.
  4. Select Clear data.
  5. Open HBO Max, sign in, and try streaming again.
Uninstall and reinstall HBO Max
  1. On your Android TV, go to Settings > Apps and select HBO Max.
  2. Select Uninstall.
  3. Go to Apps and find HBO Max.
  4. Select HBO Max and then choose Install.
  5. Open HBO Max, sign in, and try streaming again.

For more help with your Android TV, go to Android TV help.

Still need help?

Take note of the on-screen error message or code (if applicable) and include it when you contact us.

Apple TV

You may need to try more than one of these solutions to resolve the issue.

Check for updates

First, make sure your HBO Max app and Apple TV are up-to-date.

  • HBO Max app: Go to the App Store and search for HBO Max. If there's an app update available, choose Update.
  • Apple TV: On your Apple TV, navigate to Settings > System > Software Updates > Update Software.

Then, open HBO Max and try to stream again.

Test your connection speed

If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause.

Download an Internet speed test app from the Apple App Store and test your connection speed (or test your download speed on a computer connected to the same network as your Apple TV. To do this, open a browser and search for 'Internet speed test').

To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K video). For more help, see HBO Max pauses or buffers.

Sign out and restart your Apple TV
  1. Sign out of HBO Max.
  2. Restart your Apple TV by navigating to Settings > System > Restart.
  3. Open HBO Max, sign in, and try streaming again.
Delete and reinstall HBO Max
  1. From the Home screen, highlight the HBO Max app.
  2. Press and hold the Touch surface for two seconds and then press the Play/Pause button.
  3. Choose Delete.
  4. Open the App Store on your Apple TV.
  5. Find the HBO Max app and choose Install.
  6. Open HBO Max, sign in, and try streaming again.

Still need help?

Take note of the on-screen error message or code (if applicable) and include it when you contact us.

Chromecast

For help with Chromecast, go to Chromecast HBO Max to your TV.

Still need help?

Take note of the on-screen error message or code (if applicable) and include it when you contact us.

LG TV

You may need to try more than one of these solutions to resolve the issue.

Check for updates

First, make sure your HBO Max app and LG TV are up-to-date.

  • HBO Max app: On your LG TV remote, press the Home button and choose the LG Content Store. Select Apps, and then My Apps. Find and select HBO Max, then select Update.
  • LG TV: On your LG TV remote, press the Settings button, then select All Settings > General > About this TV > Check for updates.

Then, open HBO Max and try to stream again.

Test your connection speed

If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause. Test your download speed from a computer on the same network as your LG TV. To do this, open a browser and search for 'Internet speed test.'

To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K video). For more help, see HBO Max pauses or buffers.

Sign out and restart your LG Smart TV
  1. Sign out of HBO Max.
  2. Unplug your LG TV.
  3. Wait 20 seconds and plug your TV back in.
  4. Reopen HBO Max, sign in, and try streaming again.
Delete and reinstall HBO Max
  1. Press the Home button on your LG remote.
  2. Press and hold the Select button (D-pad center) to enter edit mode.
  3. Find HBO Max, then press D-pad up and select the X above the app.
  4. Select Yes to confirm.
  5. Reinstall HBO Max (open the LG Content Store and install HBO Max).
  6. Once reinstalled, choose Launch, then sign in, and try streaming again.

Still need help?

Take note of the on-screen error message or code (if applicable) and include it when you contact us.

PlayStation console (in select countries)

You may need to try more than one of these solutions to resolve the issue.

Check for updates

First, make sure your HBO Max app and PlayStation console are up-to-date.

  • HBO Max app: On your Playstation, make sure HBO Max is highlighted. Press the Option button on your controller, then Check for Update.
  • Playstation console: On your Playstation, go to the Settings menu and choose System Software Update.

Then, open HBO Max and try to stream again.

Test your connection speed

If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause.

  • To stream HD video, you need a high-speed connection with a minimum download speed of 5 Mbps.
    • On your PlayStation 4, go to Settings > Network > Internet Connection Test.
    • On your PlayStation 5, go to Settings > Network > Connection status > View connection status > Connection speed.
  • Check the status of the PlayStation service on the PlayStation status page.

For more help, see HBO Max pauses or buffers.

Sign out and restart your PlayStation console
  1. Sign out of HBO Max.
  2. Turn your PlayStation console off.
  3. Wait 20 seconds and turn your PlayStation back on.
  4. Reopen HBO Max, sign in, and try to stream again.
Delete and reinstall HBO Max
PlayStation 4
  1. From the XMB home menu on your PlayStation, go to TV/Video Services.
  2. Highlight HBO Max and then press the Options button on your controller.
  3. Select Delete.
  4. Reinstall HBO Max (go to the PlayStation Store and download HBO Max).
  5. Open HBO Max, sign in, and try to stream again.
PlayStation 5
  1. From the Media home menu on your PlayStation 5, highlight HBO Max and then press the Options button on your controller.
  2. Select Delete then OK.
  3. Reinstall HBO Max (go to All Apps and download HBO Max).
  4. Open HBO Max, sign in, and try to stream again.

Still need help?

Take note of the on-screen error message or code (if applicable) and include it when you contact us.

Samsung TV

You may need to try more than one of these solutions to resolve the issue.

Check for updates

First, make sure your HBO Max app and Samsung TV are up-to-date.

  • HBO Max app: On your Samsung TV, open the Smart Hub and select Apps > the Settings icon (upper-right corner) > Updates.
  • Samsung TV: On your Samsung TV remote, press the Menu button, then select Settings > Software Update > Update Now. Once the update is completed, navigate to the Apps page and wait 5 minutes.

Then, open HBO Max and try to stream again.

Test your connection speed

If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause. Test your download speed from a computer on the same network as your Samsung TV. To do this, open a browser and search for 'Internet speed test.'

To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K video). For more help, see HBO Max pauses or buffers.

Sign out and restart your Samsung TV
  1. Sign out of HBO Max.
  2. Unplug your Samsung TV.
  3. Wait 20 seconds and plug your TV back in.
  4. Reopen HBO Max, sign in, and try streaming again.
Delete and reinstall HBO Max
  1. Open the Smart Hub.
  2. Use the navigation keys on your remote to highlight HBO Max.
  3. Do one of the following depending on your TV:
    • Press and hold Enter on your remote, choose Delete, and then select Yes to confirm.
    • Press Down on your remote, choose Remove, then Remove again to confirm.
  4. Search for HBO Max.
  5. Select HBO Max to reinstall the app.
  6. Once installed, select Run, sign in, and try streaming again.

Still need help?

Take note of the on-screen error message or code (if applicable) and include it when you contact us.

Vodafone TV (in select countries)

An HBO Max app is not available on Vodafone TV devices in all countries.

You may need to try more than one of these solutions to resolve the issue.

Check for updates
  1. HBO Max app: On your Vodafone TV, check for an HBO Max update. If an update is available, update the HBO Max app on your Vodafone TV.
  2. Vodafone TV: On your Vodafone TV, go to Settings > Device Settings > About > System Update.
Sign out and restart your Vodafone TV
  1. Sign out of HBO Max.
  2. Unplug your Vodafone TV device.
  3. Wait 20 seconds and plug your TV device back in.
  4. Reopen HBO Max, sign in, and try streaming again.
Test your connection speed

If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause. Test your download speed from a computer on the same network as your Vodafone TV. To do this, open a browser and search for 'Internet speed test.'

To stream HD video, you need a minimum download speed of 5 Mbps. For more help, see HBO Max pauses or buffers.

Xbox console (in select countries)

You may need to try more than one of these solutions to resolve the issue.

Check the Xbox service status

Check the status of HBO Max and the Xbox service on the Xbox Status page.

Check for updates

First, make sure your HBO Max app and Xbox console are up-to-date.

  • HBO Max app: On your Xbox, go to My games & apps, highlight HBO Max and then press the Menu button on your controller and select Manage app to install an app update.
  • Xbox console: On your Xbox, go to Settings > System > Updates > Update Console.

Then, open HBO Max and try to stream again.

Sign out and restart your console
  1. Sign out of HBO Max.
  2. Press the Xbox button on your controller and select Restart console > Restart.
  3. Open HBO Max, sign in, and try streaming again.
Test your connection speed

To test your connection speed, go to Xbox's Troubleshoot connection and run the Xbox speed test.

To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K video). For more help, see HBO Max pauses or buffers.

Uninstall and reinstall HBO Max
  1. Go to My games & apps.
  2. Highlight HBO Max and then press the Menu button on your controller.
  3. Select Uninstall.
  4. Reinstall HBO Max (go to Apps and download HBO Max).
  5. Open HBO Max, sign in, and try streaming again.

Still need help?

Take note of the on-screen error message or code (if applicable) and include it when you contact us.

Device not listed? Go to Supported devices.