HBO Max billing Q&A

Here are some frequently asked questions and answers:

Paying for HBO Max

How much does HBO Max cost?

HBO Max is available from many providers and prices vary by country. For pricing info, see HBOMax.com.

Are there additional fees?

Depending on your location, you may be charged local taxes. Some financial institutions may add transaction fees if you aren't using a local payment method. These fees are charged by your bank—contact your bank directly if you have any questions.

Which payment methods are accepted?

Please note that your credit or debit card needs to support automatic recurring payments.

  • App store: Check with your app store (Apple, Google Play, Roku, or Samsung TV) to find out which payment methods are accepted.
  • TV or mobile provider: Check with your provider to find out which payment methods are accepted.
  • HBOMax.com: If you sign up through us at HBOMax.com, you can use Visa or Mastercard. Additional payment methods are accepted in the following countries:
    • Argentina: Argencard, Cabal (credit or debit), Diners, Falabella, Maestro Debit, and Naranja
    • Brazil: Elo
    • Chile: American Express, CMR, Diners, MACH Virtual Card, Magna, Presto, Ripley, and WebPay Plus (debit)
    • Colombia: American Express
    • Mexico: Carnet (credit or debit)
    • Uruguay: Lider and OCA
    • Panama: Clave
How do I change my payment method?

To find out how to change your payment method, see Change payment.

What if the charge isn't what I expected?

Depending on your provider, you can choose from two subscription plans:

  • Standard plan
  • Mobile plan

For pricing info, please see HBOMax.com. If your charge looks different than you expected, here are a few possible reasons:

  • Applicable taxes are added to your subscription charge and they're based on your current location.
  • You may have a different plan or billing period than you thought. See Which plan do I have?
  • Your promotional or discounted period may have ended and you were charged the standard subscription rate.

If none of these reasons apply and you're billed through us (WarnerMedia), contact us. If you're billed through another company, contact them for help.

Recurring Billing

Who's billing me?

HBO Max is available from many providers. Your provider is who you signed up through or who bills you for HBO Max. To find your billing provider:

  1. Open HBO Max or sign in to HBOMax.com on your computer. Can't sign in?
    Note If you subscribe to the Mobile plan, open HBO Max on your phone or tablet.
  2. Do one of the following:
    • Phone or tablet: Tap the Profile icon (bottom edge on phones, left edge on tablets), and then the Settings icon (upper left). Choose Subscription.
    • PlayStation or Roku: Choose the Settings icon (lower left), then choose Account.
    • Other TV device: Choose your profile (upper left), then choose Account.
    • Computer: Choose your profile (upper right), then choose Subscription.
      Subscription information is only available with Adult profiles.
  3. Here you can see who your subscription is billed through.

Other ways to find your billing provider

  • HBOMax.com/account: Go to HBOMax.com/account and sign in to your account.
  • Bank statement: Review your bank statement for an HBO Max subscription charge. (If your subscription is part of a TV package or wireless plan, you may not see an individual charge for HBO Max.)
When will I be charged?

If your subscription doesn't include a free trial, your first charge happens when you start your subscription. You pay for your subscription at the beginning of each billing cycle. Your subscription will auto-renew until you cancel your subscription.

Find your next billing date

  1. Open HBO Max or sign in to HBOMax.com on your computer. Can't sign in?
    Note If you subscribe to the Mobile plan, open HBO Max on your phone or tablet.
  2. Do one of the following:
    • Phone or tablet: Tap the Profile icon (bottom edge on phones, left edge on tablets), and then the Settings icon (upper left). Choose Subscription.
    • PlayStation or Roku: Choose the Settings icon (lower left), then choose Account.
    • Samsung: See When will my subscription renew?
    • Other TV device: Choose your profile (upper left), then choose Account.
    • Computer: Choose your profile (upper right), then choose Subscription.
      Subscription information is only available with Adult profiles.
  3. Here you can see your billing provider. Choose Learn more or find your billing provider below:
How do I cancel?

HBO Max subscriptions automatically renew each billing period until you cancel your subscription.

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