HBO Max billing Q&A

HBO Max is available from many providers and prices vary by provider and subscription plan.

Depending on your provider, you can choose from two subscription plans:

• With Ads - $9.99/month or $99.99/year (16% savings)
• Ad-Free - $15.99/month or $149.99/year (over 20% savings)

If you sign up through us at HBOMax.com, you can use any of the following: Visa, MasterCard, Discover, American Express, and PayPal. Please note that your credit or debit card needs to be U.S. issued and support automatic recurring payments.

If you subscribe through...

• TV or mobile provider: Check with your provider to find out which payment methods are accepted.
• App store: Check with your app store (Amazon, Apple, Google Play, Roku, or Samsung TV) to find out which payment methods are accepted.

To find out how to change your payment method, see Change payment.

HBO Max is currently not offering student discount subscriptions. HBO Max is available through a number of colleges and universities. For a list of colleges, see sign in through a college or university.

If you already have an HBO NOW student subscription, you can sign in to HBO Max using your HBO NOW email and password. You will continue to be billed $9.99/month (plus applicable taxes) as long as you continue to be a qualifying student.

No, at this time we don't have HBO Max gift cards. If you have an HBO NOW gift card, see Redeem an HBO NOW gift card.

HBO Max is available from many providers. To find out who bills you:

1. Open HBO Max or sign in to HBOMax.com on your computer. Can't sign in?
2. Do one of the following:
   • Phone or tablet: Tap your profile (upper right), the Settings icon , and then tap or scroll to Subscription.
   • Web: Sign in at HBOMax.com/account.
   • TV device: Choose the Settings icon , then choose Account.
   • Computer: Choose your profile (upper right), then choose Settings, and find Subscription.
     (Subscription information is only available for Adult profiles.)
3. Here you'll find who your subscription is billed through.

You can also review your bank statement for an HBO Max subscription charge. (If your subscription is part of a TV package or wireless plan, you may not see an individual charge for HBO Max.)

If your subscription doesn't include a free trial, your first charge happens when you start your subscription. You pay for your subscription at the beginning of each billing period. Thereafter, your subscription will auto-renew each month or year until you cancel your subscription.

To find your next billing date:

1. Open HBO Max or sign in to HBOMax.com on your computer. Can't sign in?
2. Do one of the following:
   • Phone or tablet: Tap your profile (upper right), the Settings icon , and then tap or scroll to Subscription.
   • TV device: Choose the Settings icon , then choose Account.
   • Computer: Choose your profile (upper right), then choose Settings, and find Subscription.
     Subscription information is only available for Adult profiles.
3. Here you can see who your subscription is billed through.
4. Find your billing provider below:
   • WarnerMedia Direct, LLC: Take note of the Next Billing Date.
   • Amazon Appstore: See What's my next billing date?
   • Apple iTunes or App Store: See What's my next billing date?
   • Google Play: See When will my subscription renew?
   • Roku: See When will my subscription renew?
   • Samsung: See When will my subscription renew?
   • Other provider: Choose Learn More or find your provider on this page.

HBO Max subscriptions automatically renew each month or year until you cancel. For cancellation steps, see How do I cancel?

If you can't add or update your payment method, see Can't change payment method.

Depending on your provider, you can choose from two subscription plans:

• With Ads - $9.99/month or $99.99/year (16% savings)
• Ad-Free - $15.99/month or $149.99/year (over 20% savings)

If your charge looks different than you expected, here are a few possible reasons:

• Applicable taxes are added to your subscription charge and they're based on your billing address ZIP code.
• You may have a different plan or billing period than you thought. See Which plan do I have?
• Your promotional or discounted period may have ended and you were charged the standard subscription rate (see the plan prices above).

If none of these reasons apply and you're billed through us (WarnerMedia), contact us. If you're billed through another company, contact them for help.

If you didn't sign up for HBO Max, find the HBO Max charge on your bank statement.

If you were charged by:

• An app store (Amazon, Apple, Google, Roku, or Samsung): Cancel the HBO Max subscription in the app store or contact their customer support for help.
• help.HBOMax.com: Take note of the date and charge amount. Make sure you have your card information and billing address ZIP Code, then contact us for help.