Change a Google-billed subscription

If you signed up using the HBO Max app on an Android device, then your subscription is billed through Google Play.

First, confirm that your subscription is Google-billed:

Who's billing me?
  1. Open HBO Max or sign in at HBOMax.com on your computer. Can't sign in?
  2. Do one of the following:
    • Phone or tablet: Tap your profile (upper right), the Settings icon (cog, upper right), and then tap or scroll to Subscription.
    • TV device: Choose the Settings icon (cog, lower left) and then choose Account.
    • Computer: Choose your profile (upper right), then choose Settings, and find Subscription.
      (Subscription information is only available with Adult profiles.)
  3. Here you'll find who your subscription is billed through:
    • Google Play: See info below.
    • Another provider: Find your billing provider on this page.

Other ways to find your billing provider:

  • HBOMax.com/account: Go HBOMax.com/account and sign in.
  • Bank statement: You can also review your bank statement for an HBO Max subscription charge. If your subscription charge lists Google, Google Play, or something similar, then your subscription is likely billed through the Google Play app store.

Google-billed subscription Q&A

How do I cancel my Google-billed subscription?

Your subscription automatically renews each billing period until you cancel. To find out when your subscription will renew, see What's my next billing date?

Important
To avoid being charged for your next billing period, cancel your subscription at least 24 hours before your next billing date. Uninstalling the HBO Max app will not cancel your subscription.

To cancel, follow Google's cancellation steps or the steps below.

How would you like to cancel your plan?

Android phone or tablet
  1. On the Android phone or tablet where you subscribed to HBO Max, open the Play Store app.
  2. At the top right, tap your profile icon.
  3. Tap Payments & subscriptions and then Subscriptions.
  4. Tap HBO Max in your list of subscriptions, and then Cancel subscription.
Computer
  1. Go to play.google.com.
  2. Make sure you're signed in to the Google account with your HBO Max subscription (you may need to switch Google accounts–you can do this in the upper-right corner).
  3. On the left, choose My subscriptions.
  4. Find HBO Max in your list of subscriptions.
  5. Choose Manage and then Cancel subscription.

You should get an email from Google Play confirming your cancellation. You can continue streaming until your subscription expires at the end of your billing cycle.

Can't find your HBO Max subscription?

Try these things:

  • Make sure you have an HBO Max subscription in the Google Play Store. To do this, go to Google Play Subscriptions and find HBO Max in your list of subscriptions. You may need to switch Google accounts—you can do this in the upper-right corner.
  • Make sure you're signed in on your Android device with the Google account that has your HBO Max subscription.
  • Check your Google Play order history. To learn more, see Google's Order history article.

When will my subscription renew?

Your first charge happens when you start your subscription. Thereafter, your subscription will auto-renew on a recurring basis until you cancel it. You pay for your subscription at the beginning of your billing period.

To find your auto-renewal date:

Android phone or tablet
  1. Open the Play Store app.
  2. At the top right, tap your profile icon.
  3. Tap Payments & subscriptions and then Subscriptions.
  4. Find HBO Max in your list of subscriptions.
  5. Take note of your next payment date.
Computer
  1. Go to play.google.com.
  2. Make sure you're signed in to the Google account with your HBO Max subscription (you may need to switch Google accounts–you can do this in the upper-right corner).
  3. On the left, choose My subscriptions.
  4. Find HBO Max in your list of subscriptions.
  5. Take note of your next payment date.

How do I change my payment method?

To find out how to change your payment method, go to Google's Change your payment method article.

How do I see my billing history?

You can review your purchase history in the Google Play app or on the web. To find out how, go to Google's Review your purchase history article.

What is my current plan?

To find which subscription plan you have:

  1. Open HBO Max or sign in to HBOMax.com on your computer. Can't sign in?
  2. Do one of the following:
    • Phone or tablet: Tap your profile (upper right), the Settings icon (cog, upper right), and then tap or scroll to Subscription.
    • TV device: Choose the Settings icon (cog, lower left) and then choose Account.
    • Computer: Choose your profile (upper right), then choose Settings, and find Subscription.
      (Subscription information is only available with Adult profiles.)
  3. Here you can see your current plan. Learn about plans.

How do I change plans?

If your subscription is billed through Google Play, you can switch plans on your Android phone or tablet, or Android TV. You can choose a subscription plan (Ad-Free or With Ads) or a billing period (monthly or yearly).

Important
When you switch to yearly billing or the Ad-Free plan, Google will give you a credit for the remaining time on your subscription and apply it to your new plan. Your next billing date will be adjusted once that credit is used.

How would you like to change your plan?

Phone or tablet

On your phone or tablet:

  1. Open HBO Max and then tap your profile (upper right). Can't sign in?
  2. Tap the Settings icon (cog, upper right) and then tap or scroll to Subscription.
  3. Tap Switch Plans.
  4. Choose the subscription plan you'd like: With Ads or Ad-Free.
  5. Choose a billing period: Monthly or Yearly.
  6. Choose Select Plan and then confirm your new plan.

Your subscription is updated to your new plan. You'll get an email from us confirming your plan change.

Android TV
  1. Open HBO Max, then choose your profile (upper left).
  2. Choose Account and then Switch Plans.
  3. Choose the subscription plan you'd like: With Ads or Ad-Free.
  4. Choose a billing period: Monthly or Yearly.
  5. Choose Select Plan.
  6. Complete your subscription through Google Play.

Your subscription is updated to your new plan or billing period. You should get an email from Google confirming your plan change.

When will this change take effect?

Plan Change

  • Switch to With Ads: This change takes effect on your next billing date. You can continue streaming without ads until your next billing date.
  • Switch to Ad-Free: This change happens immediately—you can stream everything without ads. Google will give you a credit for the remaining time on your With Ads subscription and apply it to your new plan. Your next billing date will be adjusted once that credit is used.

Billing Period Change

  • Switch to Monthly billing: This change takes effect on your next billing date (at the end of your yearly billing period).
  • Switch to Yearly billing: This change is effective immediately. Google will give you a credit for the remaining time on your monthly subscription and apply it to your new plan. Your next billing date will be adjusted once that credit is used.
Downloads
If you switch to the With Ads plan, you won't be able to play titles that you've downloaded.
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