Change a WarnerMedia-billed subscription
HBO Max subscriptions are available through many providers and how you change your subscription varies by billing provider. Your billing provider is who you signed up through or who bills you for HBO Max.
First, find who your subscription is billed through:
- Open the HBO Max app or sign in at HBOMax.com on your computer. Can't sign in?
- Do one of the following:
- Phone or tablet: Tap your profile (upper right), the Settings icon
, and then tap or scroll to Subscription. - TV device: Choose the Settings icon and then choose Account.
- Computer: Choose your profile (upper right), then choose Settings, and find Subscription.
(Subscription information is only available with Adult profiles.)
- Phone or tablet: Tap your profile (upper right), the Settings icon
- Here you'll find who your subscription is billed through:
- Warner Media Direct, LLC: See info below.
- Another provider: Find your billing provider on this page.
You can also review your bank statement for an HBO Max subscription charge. If your subscription charge lists help.HBOMax.com, then your subscription is likely billed through us (WarnerMedia).
WarnerMedia billing Q&A
If you're billed through Warner Media Direct, LLC, here are some common questions and answers:
Your subscription automatically renews on your billing date. Your billing date is the day you started your HBO Max subscription. If you switch to yearly billing or the Ad-Free plan, your billing date will change to when you switched plans.
To find your next billing date:
- Open HBO Max or sign in at HBOMax.com on your computer. Can't sign in?
- Do one of the following:
- Phone or tablet: Tap your profile (upper right), the Settings icon , and then tap or scroll to Subscription.
- TV device: Choose the Settings icon and then choose Account.
- Computer: Choose your profile (upper right), then choose Settings, and find Subscription.
(Subscription information is only available with Adult profiles.)
- Phone or tablet: Tap your profile (upper right), the Settings icon
- Find the date after Next Billing Date.
If you'd like to switch from monthly to yearly billing (a 16% savings), see How do I change my plan? below.
Your subscription automatically renews each month or year until you cancel. To find out when your subscription will renew, go to When is my next billing date?
How would you like to cancel?
On your phone or tablet:
- Open HBO Max, tap your profile (upper right), and then the Settings icon . Can't sign in?
- Tap or scroll to Subscription and then choose Manage Subscription.
Manage Subscription isn't available? Take note of who your subscription is billed through and find them on this page. - Tap Cancel Subscription.
- Confirm your cancellation and take note of your expiration date. You can continue streaming until your subscription expires at the end of your billing cycle.
- Go to HBOMax.com on your computer and sign in (if needed). Can't sign in?
- Choose your profile (upper right), then choose Settings, and find Subscription.
- Choose Manage Subscription.
Manage Subscription isn't available? Take note of who your subscription is billed through and find them on this page. - Choose Cancel Subscription.
- Confirm your cancellation and take note of your expiration date. You can continue streaming until your subscription expires at the end of your billing cycle.
- Go to HBOMax.com/account and sign in (if needed). Can't sign in?
- Choose Cancel Subscription.
Cancel Subscription isn't available? Take note of who your subscription is billed through and find them on this page. - Confirm your cancellation and take note of your expiration date. You can continue streaming until your subscription expires at the end of your billing cycle.
Once canceled, you'll get an email from us confirming your cancellation. If you change your mind about canceling, you can repeat the steps above and choose Resume Subscription (instead of Cancel). Once your subscription has expired, you'll need to resubscribe to start streaming again.
You can use any of the following: Visa, MasterCard, Discover, American Express, and PayPal. Please note that your credit or debit card needs to be U.S. issued and support automatic recurring payments.
How would you like to change your payment?
- Open HBO Max, tap your profile (upper right), and then the Settings icon . Can't sign in?
- Tap or scroll to Subscription and then choose Manage Subscription.
Manage Subscription isn't available? Take note of who your subscription is billed through and find them on this page. - Tap Edit Payment Method.
- Edit your payment info and choose Save Changes. Your updated payment info will be used for your next subscription charge.
- Sign in at HBOMax.com and then go to your profile (upper right). Can't sign in?
- Choose Settings, then find Subscription and choose Manage Subscription.
Manage Subscription isn't available? Take note of who your subscription is billed through and find them on this page. - Choose Edit Payment Method.
- Edit your payment info and choose Save Changes. Your updated payment info will be used for your next subscription charge.
- Go to HBOMax.com/account and sign in (if needed). Can't sign in?
- Choose Edit Payment Method.
Edit Payment Method isn't available? Take note of who your subscription is billed through and find them on this page. - Edit your payment info and choose Save Changes. Your updated payment info will be used for your next subscription charge.
Payment error? See Can't add or change payment info.
You can choose a subscription plan (Ad-Free or With Ads) and a billing period (monthly or yearly).
How would you like to change your plan?
- Open HBO Max on your phone or tablet and then tap your profile (upper right). Can't sign in?
- Tap the Settings icon and then tap or scroll to Subscription.
- Here you'll find your current plan and billing period. Learn about plans.
- Tap Manage Subscription and then Switch Plans.
Manage Subscription isn't available? Take note of who your subscription is billed through and see How do I switch plans?
'Can't switch plans yet' messageIf you get this message, please wait 15 minutes and then try to switch your plan again. - Choose a billing period (Monthly or Yearly) and subscription plan (With Ads or Ad-Free).
- Choose Select Plan and then confirm your new plan.
Your subscription is updated to your new plan. You'll get an email from us confirming your plan change.
Note When you switch to yearly billing or the Ad-Free plan, you'll be charged the price difference between plans (plus applicable taxes) and your next billing date will be adjusted.
Can't switch plans? If your subscription is not billed through WarnerMedia, go to How do I switch plans?
- Sign in to HBOMax.com on your computer. Can't sign in?
- Choose your profile (upper right), then choose Settings, and find Subscription.
- Here you'll find your current plan and billing period. Learn about plans.
- Choose Manage Subscription and then Switch Plans.
Manage Subscription isn't available? Take note of who your subscription is billed through and see How do I switch plans?
'Can't switch plans yet' messageIf you get this message, please wait 15 minutes and then try to switch your plan again. - Choose a billing period (Monthly or Yearly) and subscription plan (With Ads or Ad-Free).
- Confirm your new plan.
Your subscription is updated to your new plan. You'll get an email from us confirming your plan change.
Note When you switch to yearly billing or the Ad-Free plan, you'll be charged the price difference between plans (plus applicable taxes) and your next billing date will be adjusted.
Can't switch plans? If your subscription is not billed through WarnerMedia, go to How do I switch plans?
When will this change take effect?
- Switch to With Ads: This change takes effect on your next billing date. You can continue streaming without ads until your next billing date.
- Switch to Ad-Free: This change happens immediately—you can stream everything without ads. You'll be charged the price difference between plans (plus applicable taxes) and your next billing date will be adjusted.
- Switch to Monthly billing: This change takes effect on your next billing date (at the end of your yearly billing period).
- Switch to Yearly billing: This change is effective immediately. You'll be charged the price difference between plans (plus applicable taxes) and your next billing date will be in 1 year.
Cancel a plan change
To cancel a plan change that isn't effective immediately, sign in at HBOMax.com/account and choose Cancel Pending Plan Change.
- Promotional Offers: If you switch to yearly billing or an Ad-Free plan during a promotional period, you'll lose the benefit of your promotional offer.
- Downloads: If you switch to the With Ads plan, you won't be able to play titles that you've downloaded.
If your charge looks different than you expected, here are a few possible reasons:
- Applicable taxes are added to your subscription charge and they're based on your billing address ZIP code.
- You may have a different plan or billing period than you thought. See Which plan do I have?
- Your promotional or discounted period may have ended and you were charged the standard subscription rate.
If none of these reasons apply and you're billed through us (WarnerMedia), please contact us for help. If you're billed through another company, contact them for help.
