Change a WarnerMedia-billed subscription

HBO Max subscriptions are available through many providers and how you change your subscription varies by billing provider. Your billing provider is who you signed up through or who bills you for HBO Max.

First, find who your subscription is billed through:

Who's billing me?
  1. Open HBO Max or sign in at HBOMax.com on your computer. Can't sign in?
  2. Do one of the following:
    • Phone or tablet: Tap the Profile icon Profile icon (bottom edge on phones, left edge on tablets), then the Settings icon Settings icon (upper left), and then choose Subscription.
    • TV device: Choose the Settings icon Settings icon (lower left), then choose Account.
    • Web: Go HBOMax.com/account and sign in.
    • Computer: Choose your profile (upper right), then choose Subscription.
      (Subscription information is only available with Adult profiles.)
  3. Here you'll find who your subscription is billed through:
    • Warner Media Direct, LLC: See info below.
    • Another provider: Find your billing provider on this page.

You can also review your bank statement for an HBO Max subscription charge. If your subscription charge lists help.HBOMax.com, then your subscription is likely billed through us (WarnerMedia).

WarnerMedia billing Q&A

When is my next billing date?

Your subscription automatically renews on your billing date. To find your next billing date:

  1. Open HBO Max or sign in at HBOMax.com on your computer. Can't sign in?
  2. Do one of the following:
    • Phone or tablet: Tap the Profile icon Profile icon (bottom edge on phones, left edge on tablets), then the Settings icon Settings icon (upper left), and then choose Subscription.
    • TV device: Choose the Settings icon Settings icon (lower left), then choose Account.
    • Computer: Choose your profile (upper right), then choose Subscription.
      (Subscription information is only available with Adult profiles).
  3. Find the date after Next Billing Date.

If you'd like to switch from monthly to yearly billing (a 16% savings), see How do I change plans?

No Billing Date?
Next Billing Date only appears if your subscription is billed through WarnerMedia. If you're billed through another provider, find your provider on this page.

How do I cancel?

Your subscription automatically renews each month or year until you cancel. To find out when your subscription will renew, see When is my next billing date?

Important
To avoid being charged for your next billing period, cancel your subscription at least 24 hours before your next billing date. Uninstalling the HBO Max app will not cancel your subscription. Instead, cancel your subscription using the steps below.

How would you like to cancel?

HBO Max mobile app

On your phone or tablet:

  1. Open HBO Max, tap the Profile icon Profile icon (bottom edge on phones, left edge on tablets), and then the Settings icon Settings icon (upper left). Can't sign in?
  2. Tap Subscription and then Manage Subscription.
    Manage Subscription isn't available? Take note of who your subscription is billed through and find them on this page.
  3. Tap Cancel Subscription.
  4. Confirm your cancellation and take note of your expiration date. You can continue streaming until your subscription expires at the end of your billing cycle.
Computer
  1. Go to HBOMax.com on your computer and sign in (if needed). Can't sign in?
  2. Choose your profile (upper right) and then Subscription.
  3. Choose Manage Subscription.
    Manage Subscription isn't available? Take note of who your subscription is billed through and find them on this page.
  4. Choose Cancel Subscription.
  5. Confirm your cancellation and take note of your expiration date. You can continue streaming until your subscription expires at the end of your billing cycle.
HBOMax.com/account
  1. Go to HBOMax.com/account.
  2. Enter your HBO Max email and password and then choose Sign In. Can't sign in?
  3. Choose Cancel Subscription.
    Cancel Subscription isn't available? Take note of who your subscription is billed through and find them on this page.
  4. Confirm your cancellation and take note of your expiration date. You can continue streaming until your subscription expires at the end of your billing cycle.

Once canceled, you'll get an email from us confirming your cancellation. If you change your mind about cancelling, you can repeat the steps above and choose Resume Subscription (instead of Cancel). Once your subscription has expired, you'll need to resubscribe to start streaming again.

How do I change my payment method?

You can use any of the following cards: Visa, MasterCard, Discover, and American Express. Please note that your credit or debit card needs to be U.S. issued and support automatic recurring payments.

How would you like to change your payment?

HBO Max mobile app

On your phone or tablet:

  1. Open HBO Max, tap the Profile icon Profile icon (bottom edge on phones, left edge on tablets), and then the Settings icon Settings icon (upper left). Can't sign in?
  2. Tap Subscription and then Manage Subscription.
    Manage Subscription isn't available? Take note of who your subscription is billed through and find them on this page.
  3. Tap Edit Payment Method.
  4. Edit your payment info and choose Save Changes. Your updated payment info will be used for your next subscription charge.
Computer
  1. Sign in at HBOMax.com on your computer and then go to Profile (upper right). Can't sign in?
  2. Choose Subscription and then Manage Subscription.
    Manage Subscription isn't available? Take note of who your subscription is billed through and find them on this page.
  3. Choose Edit Payment Method.
  4. Edit your payment info and choose Save Changes. Your updated payment info will be used for your next subscription charge.
Web
  1. Go to HBOMax.com/account and sign in (if needed). Can't sign in?
  2. Choose Edit Payment Method.
    Edit Payment Method isn't available? Take note of who your subscription is billed through and find them on this page.
  3. Edit your payment info and choose Save Changes. Your updated payment info will be used for your next subscription charge.

Payment error? See Can't add or change payment info.

What is my current plan?

To find out which subscription plan you have, do the following:

  1. Open HBO Max or sign in to HBOMax.com on your computer. Can't sign in?
  2. Do one of the following:
    • Phone or tablet: Tap the Profile icon Profile icon (bottom edge on phones, left edge on tablets), then the Settings icon Settings icon (upper left), and then choose Subscription.
    • TV device: Choose the Settings icon Settings icon (lower left), then choose Account.
    • Computer: Choose your profile (upper right) and then choose Subscription.
      Subscription information is only available with Adult profiles.
  3. Here you'll find your current plan and billing period. Learn about plans.

How do I change plans?

You can switch your plan using the HBO Max mobile app or your computer. You can choose a subscription plan (Ad-Free or With Ads) or a billing period (monthly or yearly).

Important
When you switch to yearly billing or the Ad-Free plan, you'll be charged the price difference between plans (plus applicable taxes) and your next billing date will be adjusted.

How would you like to change your plan?

HBO Max mobile app
  1. Open HBO Max on your phone or tablet and then tap the Profile icon Profile icon (bottom edge on phones, left edge on tablets). Can't sign in?
  2. Tap the Settings icon Settings icon (upper left) and then Subscription.
  3. Tap Manage Subscription and then Switch Plans.
    Manage Subscription isn't available? Take note of who your subscription is billed through and see How do I switch plans?
  4. Choose a billing period: Monthly or Yearly.
  5. Choose the subscription plan you'd like: With Ads or Ad-Free.
  6. Choose Select Plan and then confirm your new plan.

Your subscription is updated to your new plan. You'll get an email from us confirming your plan change.

Computer
  1. Sign in to HBOMax.com on your computer. Can't sign in?
  2. Choose your profile (upper right) and then Subscription.
  3. Choose Manage Subscription and then Switch Plans.
    Manage Subscription isn't available? Take note of who your subscription is billed through and see How do I switch plans?
  4. Choose a subscription plan (With Ads or Ad-Free) and billing period (Monthly or Yearly).
  5. Confirm your new plan.

Your subscription is updated to your new plan. You'll get an email from us confirming your plan change.

HBOMax.com/account
  1. Go to HBOMax.com/account and sign in to your account. Can't sign in?
  2. Choose Switch Plans.
    Switch Plans isn't available? Take note of who your subscription is billed through and see How do I switch plans?
  3. Choose a subscription plan (With Ads or Ad-Free) and billing period (Monthly or Yearly).
  4. Confirm your new plan.

Your subscription is updated to your new plan. You'll get an email from us confirming your plan change.

When will this change take effect?

Plan Change

  • Switch to With Ads: This change takes effect on your next billing date. You can continue streaming without ads until your next billing date.
  • Switch to Ad-Free: This change happens immediately—you can stream everything without ads. You'll be charged the price difference between plans (plus applicable taxes) and your next billing date will be adjusted.

Billing Period Change

  • Switch to Monthly billing: This change takes effect on your next billing date (at the end of your yearly billing period).
  • Switch to Yearly billing: This change is effective immediately. You'll be charged the price difference between plans (plus applicable taxes) and your next billing date will be in 1 year.

To cancel a plan change that isn't effective immediately, sign in at HBOMax.com/account and choose Cancel Pending Plan Change.

Things to Know
  • Promotional Offers: If you switch to yearly billing or an Ad-Free plan during a promotional period, you'll lose the benefit of your promotional offer.
  • Downloads: If you switch to the With Ads plan, you won't be able to play titles that you've downloaded.