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How do I set parental controls?

You can create a Kid profile for each of your kids with parental controls that limit what content can be watched. You can also use a PIN to prevent your child from switching to another profile (see Keep kids from switching profiles).

Create a Kid profile

To set parental controls, create a Kid profile for your child with parental controls. Here's how:

  1. Do one of the following:
    • TV device: Choose your profile icon in the upper-left corner.
    • Phone or tablet: Choose the Profile icon (bottom edge on phones, left edge on tablets).
    • Computer: Choose your profile icon in the upper-right corner.
  2. Choose Switch Profiles.
  3. Choose Add Kid. If your account doesn't have a PIN, you'll be asked to create one.
  4. Enter your child's name and their birth date (month and year), choose a color, and then choose Next.
  5. Choose the content ratings that your child can watch. Movies and shows with content ratings above what you select can't be watched by this profile. (The default selections are recommended and based on the birth date you entered).
  6. Choose Save.

When a Kid profile is active, you'll see the Kids Home screen and the Browse menu will include content for kids. To edit a Kid profile, see Edit a profile.

Parental Controls Not Working?

If parental controls aren't working as expected, check to see if restrictions are set on your device (e.g. on an iOS device check for Content Restrictions). If your device has parental controls that are more restrictive (than what you set in HBO Max), then HBO Max will follow the device-level parental controls.

HBO Max doesn't follow parental controls that you may have set with your TV provider.

Parental Controls on Xfinity Devices

The HBO Max app on Xfinity devices doesn't have multiple profiles (including Kid profiles) just yet. Instead, you'll need to set up parental controls on your X1 device. To do this, go to Settings > Parental Controls and choose TV Rating Locks or Movie Rating Locks. To learn more, see Xfinity's Movie Rating Locks or TV Rating Locks article.

Ratings

Shows and movies on HBO Max are rated according to the Motion Picture Association of America (MPAA) or the TV Parental Guidelines. The maturity rating for an episode or movie appears:

  • On the details page for the episode or movie.
  • In the upper-left corner when you first start playing an episode or movie.

To learn more about the movie ratings, go to motionpictures.org/film-ratings, and for TV ratings go to TV Parental Guidelines.