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How do I cancel my subscription or trial?

HBO Max subscriptions are available through many providers and the cancellation steps vary by billing provider. Your billing provider is who you signed up through or who bills you each month.

Things to Know
  • HBO Max subscriptions auto renew each month until you cancel.
  • Cancel 1-2 days before your next billing cycle starts (this varies by provider).
  • If you cancel mid-month you can continue streaming until the end of your monthly billing cycle.
  • Deleting the HBO Max app does not cancel your subscription.

Cancel your subscription

First, find out who your subscription is billed through by going to Billing Information.

  1. Open the HBO Max app (on phone/tablet) or go to HBOMax.com on your computer.
  2. Do one of the following:
    • Phone or tablet: Tap the Profile icon (bottom edge on phones, left edge on tablets) and sign in (if needed). Then, tap the Settings icon (upper left). Can't sign in?
    • Computer: In the upper-right corner, choose your profile or Sign In (if you're not already signed in). Can't sign in?
  3. Choose Billing Information. Here you can see who your subscription is billed through (Billing Information is only available with Adult profiles).
  4. Choose Learn More (if available) or find your billing provider below:

Billing questions?

If you have billing questions, please see our Billing Q&A.

Can't sign in and I'd like to cancel

If you can't sign in, review your bank statement for an HBO Max subscription charge. Once you know who is billing you, choose them from the list above. However, if your subscription is part of a TV package or wireless plan, you may not see an individual charge for HBO Max.

Amazon

If you're billed through the Amazon Appstore, you can cancel your subscription via your Amazon account page. Here's how:

  1. Go to Appstore Subscriptions and sign in to your Amazon account (if prompted).
  2. Find HBO Max in the Your Subscriptions section, and turn off auto-renewal.

For more help, see Amazon's Manage your Appstore subscription article.

Prime Video Channels

If you're billed through the Prime Video Channels, you can cancel your subscription via your Amazon account page. Here's how:

  1. Go to Prime Video Channels and sign in to your Amazon account (if prompted).
  2. Find HBO Max in the Prime Video Channels section.
  3. Choose the Cancel Channel option and confirm.

For more help, see Amazon's Cancel your Prime Video Channel subscription article.

Hulu

If you're billed through Hulu, you can cancel your subscription via your Hulu account page. Here's how:

  1. Go to hulu.com/account and sign in to your Hulu account.
  2. In the Your Subscription section, select Manage Plan (next to Hulu Base Plan).
  3. Find HBO Max and toggle the checkmark to an X.
  4. Select Review Changes to confirm.

For more help, see Hulu's Manage your add-ons article.

Samsung TV

If you're billed through Samsung TV, you can cancel your subscription on your Samsung TV or the web. Here's how:

Cancel on your Samsung TV

The steps vary by TV model, please see Samsung's Cancel subscription article.

Cancel via samsungcheckout.com

  1. Go to payon.tv and sign in to your Samsung account.
  2. From the Purchase History menu, choose Subscriptions.
  3. Find your HBO Max subscription and then choose Unsubscribe.

YouTube TV

If you're billed through YouTube TV, you can cancel your subscription on the web. Here's how:

  1. Go to tv.youtube.com and sign in to your account.
  2. Choose your profile picture, then Settings and Membership.
  3. Choose the checkmark next to HBO Max.
  4. Choose Agree to finish.

For more help, see YouTube TV's Add or remove networks article.