Forgot my HBO Max password

If you don't know your HBO Max password, you can reset it (see below) or change your password in Settings. To do this you'll need to have access to your account email address.

Can't Access Account Email
If you don't have access to the email associated with your HBO Max account, please contact us via phone or chat.

Which device are you using?

Here's how to reset your password:

  1. Open the HBO Max app and tap the Profile icon (bottom edge on phones, left edge on tablets).
  2. Tap Sign in to your account.
  3. Tap Forgot password? below the Sign In button.
  4. Enter your account email and then choose Submit. Forgot your account email?
  5. Check your inbox for a 'Reset Your HBO Max Password' email sent by HBO Max. This email should arrive within a few minutes.
    No Reset Password Email?
    This means the email you entered isn't in use by an account. Do you have another email address? Repeat these steps for each of your email addresses.
  6. Open the 'Reset Your HBO Max Password' email and choose Reset Password.
  7. Enter a new password and then choose Save Password.

If you don't get a reset password email, please see Can't reset password.

Here's how to reset your password:

  1. Go to HBOMax.com and choose Sign In (upper-right corner).
  2. Choose Forgot password? below the Sign In button.
  3. Enter your account email and then choose Submit. Forgot your account email?
  4. Check your inbox for a 'Reset Your HBO Max Password' email sent by HBO Max. This email should arrive within a few minutes.
    No Reset Password Email?
    This means the email you entered isn't in use by an account. Do you have another email address? Repeat these steps for each of your email addresses.
  5. Open the 'Reset Your HBO Max Password' email and choose Reset Password.
  6. Enter a new password and then choose Save Password.

If you don't get a reset password email, please see Can't reset password.

'Can't Verify Your Subscription' message

Make sure your TV package, internet service, or wireless plan includes access to HBO Max. To do this, see Step 2: Can't verify your subscription.

Reset Provider Password
If you don't know the password for your TV, internet, or wireless provider account, look for a reset password option on your provider's sign-in screen or website. For more info, see Can't sign in through a provider.