Sign in through Cricket Wireless

Some Cricket Wireless Unlimited plans give you access to the HBO Max with Ads plan at no extra charge. If you have a $60 Cricket Wireless Unlimited plan (Unlimited Cricket More, Unlimited Cricket Extra, or the Unlimited Cricket Max plan), you can sign in to HBO Max and start streaming. To learn more, see cricketwireless.com/HBO-Max.

HBO Max with Ads
The HBO Max with Ads plan has commercials before and during select shows and movies. To learn more, see Ads on HBO Max.

Ready to start watching? All you need to do is sign in.

Which device are you using?

Here's how you sign in on your phone or tablet:

  1. Open HBO Max, tap the Profile icon (person, upper right), and then tap Sign in to your account.
    If you're already signed in, tap your profile (upper right), the Settings icon Settings icon (upper left), and then scroll down and choose Sign Out.
  2. Tap Sign in with a Provider.
    iPhone or iPad
    If prompted, tap Don’t Allow when asked if HBO Max can use your TV provider subscription.
  3. Choose Cricket Wireless from the list of providers.
  4. Enter your Cricket Wireless username and password (for your Cricket Wireless account with an Unlimited plan), and then choose Sign In. Can't sign in? See Cricket's Forgot Username or Password article.
    Can't Verify Your Subscription

    If you get a ‘Can’t verify your subscription’ error, sign in to your account at cricketwireless.com/login.html and make sure you have one of the following three plans: Unlimited Cricket More, Unlimited Cricket Extra, or the Unlimited Cricket Max plan.

  5. First time signing in? You'll see 'Create Your HBO Max Account.'
    • New to HBO Max? Enter your name and an email address and then choose Create Account.
    • Already have an account? Enter your name and your existing account email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account Found: Link account.
  6. Choose who's watching and you're ready to stream.
Link to an Existing Account
If you create a new account instead of linking to your existing account, please contact us for help.

Here's how you sign in on your computer:

  1. Go to HBOMax.com on your computer and choose Sign In (upper right).
    If you're already signed in, choose your profile (upper right) and then choose Sign Out.
  2. Choose Sign in with a Provider.
  3. Choose Cricket Wireless from the list of providers.
  4. Enter your Cricket Wireless username and password (for your Cricket Wireless account with an Unlimited plan), and then choose Sign In. Can't sign in? See Cricket's Forgot Username or Password article.
    Can't Verify Your Subscription

    If you get a ‘Can’t verify your subscription’ error, sign in to your account at cricketwireless.com/login.html and make sure you have one of the following three plans: Unlimited Cricket More, Unlimited Cricket Extra, or the Unlimited Cricket Max plan.

  5. First time signing in? You'll see 'Create Your HBO Max Account.'
    • New to HBO Max? Enter your name and an email address and then choose Create Account.
    • Already have an account? Enter your name and your existing account email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account Found: Link account.
  6. Choose who's watching and you're ready to stream.
Link to an Existing Account
If you create a new account instead of linking to your existing account, please contact us for help.

Here's how you sign in on your TV:

Amazon Fire TV, Android TV, Apple TV, PlayStation, or Roku
  1. Open HBO Max and then choose the Profile icon (person, upper left).
  2. Choose Sign In. If you're already signed in, see How do I sign out?
  3. Choose Sign in with a Provider.
  4. Apple TV: If prompted, choose Don’t Allow when asked if HBO Max can use your TV provider subscription.
  5. Open a browser on your phone or computer and in the address bar, type hbomax.com/tvsignin. You should see an Enter Code page (https://activate.hbomax.com).
  6. Enter the 6-character code that appears on your TV and then choose Next. Code not working?
  7. Choose Cricket Wireless as your provider. If you're using a computer or tablet, choose View All Providers and then select Cricket Wireless.
  8. Enter your Cricket Wireless username and password (for your Cricket Wireless account with an Unlimited plan), and then choose Sign In. Can't sign in? See Cricket's Forgot Username or Password article.
    Can't Verify Your Subscription

    If you get a ‘Can’t verify your subscription’ error, sign in to your account at cricketwireless.com/login.html and make sure you have one of the following three plans: Unlimited Cricket More, Unlimited Cricket Extra, or the Unlimited Cricket Max plan.

  9. First time signing in? You'll see 'Create Your HBO Max Account.'
    • New to HBO Max? Enter your name and an email address and then choose Create Account.
    • Already have an account? Enter your name and your existing account email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account Found: Link account.
  10. Once your TV updates (this may take a minute), choose who's watching and you're ready to stream.
Other TV device

TV devices: Cox device, LG TV, Samsung TV, Spectrum WorldBox, VIZIO Smart TV, Xbox, XClass TV, or Xfinity device

  1. Open HBO Max and choose and then choose the Profile icon (person, upper left).
  2. Choose Sign In. Stay on the screen with the 6-character code while you grab your phone or computer. If you're already signed in, see How do I sign out?
  3. Open a browser on your phone or computer and in the address bar, type https://hbomax.com/tvsignin. You should see an Enter Code page (https://activate.hbomax.com).
  4. Enter the 6-character code that appears on your TV and then choose Next. Code not working?
  5. Choose Sign in with a Provider.
  6. Choose Cricket Wireless as your provider. If you're using a computer or tablet, choose View All Providers and then select Cricket Wireless.
  7. Enter your Cricket Wireless username and password (for the Cricket Wireless account that includes access to HBO Max), and then choose Sign In. Can't sign in? See Cricket's Forgot Username or Password article.
    Can't Verify Your Subscription

    If you get a ‘Can’t verify your subscription’ error, sign in to your account at cricketwireless.com/login.html and make sure you have one of the following three plans: Unlimited Cricket More, Unlimited Cricket Extra, or the Unlimited Cricket Max plan.

  8. First time signing in? You'll see 'Create Your HBO Max Account.'
    • New to HBO Max? Enter your name and an email address and then choose Create Account.
    • Already have an account? Enter your name and your existing account email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account Found: Link account.
  9. Once your TV updates (this may take a minute), choose who's watching and you're ready to stream.
Link to an Existing Account
If you create a new account instead of linking to your existing account, please contact us for help.

Code not working?

Where do I enter the code?

On your phone or a computer, open a new web browser window. In your browser's address bar type: https://hbomax.com/tvsignin. This takes you to an Enter Code page (https://activate.hbomax.com) where you can enter the 6-character code from your TV.

Code doesn't work or is invalid

Here are some things to try:

  • Make sure you're on the correct page (activate.hbomax.com) when you enter the code from your TV.
  • Try using a different browser: Chrome, FireFox, Microsoft Edge, or Safari.
  • Get a new code. To do this, go back and choose Sign In again on your TV.
  • Try using a computer instead of your phone (go to activate.hbomax.com and enter the code from your TV).
  • Clear your browser data. Here's how:
    • iPhone: On your iOS device, go to Settings > Safari, then scroll down and tap Clear History and Website Data. To learn more, go to Clear Safari.
    • Android phone: Try clearing your Chrome browsing data on your Android device. To find out how to do this, see Clear cache & cookies.