Can't sign in to account

Depending on how you get HBO Max, there are two ways to sign in:

Sign in not available?  You may already be signed in. See How do I sign out?

Things to try

Try another device

Try signing in to HBO Max on another supported device (phone, tablet, computer, or TV).

Reset your password

If you can't sign in on more than one device, try resetting your password. Here's how:

  1. Go to HBOMax.com/forgot-password.
  2. Enter your account email and then choose Submit.
  3. Check your inbox for a 'Reset Your HBO Max Password' email sent by HBO Max. This email should arrive within a few minutes.
    No Reset Password Email?
    This means the email you entered isn't in use by an HBO Max account. Do you have another email address? Repeat these steps for each of your email addresses. Need help? See Can't reset password
  4. Open the 'Reset Your HBO Max Password' email and choose Reset Password.
  5. Enter a new password and then choose Save Password.
Restore your subscription

If you signed up using the HBO Max app (on an Android or Apple device, an Amazon Fire device, or a Samsung TV), try restoring your app store subscription:

  1. Open the HBO Max app on the phone, tablet, or TV device where you subscribed.
  2. On the sign-in screen, choose Restore Purchase.

To learn more, see Restore an app store subscription.

Which device are you using?

If you can't sign in on your phone or tablet:

Android or Amazon Fire: Clear cache and data

On your Android phone or tablet, do the following:

  1. Go to Settings on your Android device.
  2. Tap Search and type HBO Max.
  3. Choose HBO Max from the search results.
  4. Tap Storage & cache or Storage.
  5. Tap Clear cache.
  6. Open HBO Max, sign in, and then try streaming again.

On your Amazon Fire tablet, do the following:

  1. Go to Settings > Apps & Games > Manage All Applications.
  2. Choose HBO Max from the list of apps.
  3. Tap Force Stop.
  4. Tap Clear Cache.
  5. Tap Clear Data.
  6. Open HBO Max, sign in, and then try streaming again.
Delete and reinstall HBO Max

Delete the HBO Max app from your phone or tablet and install it again. Then, open HBO Max and try signing in again.

If you can't sign in on your computer:

Update your browser
  • Make sure you're using a supported browser.
  • Check to see if there's an update available for your browser. To find out how to do this, search the Internet for update + the name of your browser (i.e. update Chrome).
Try another browser

Try using another supported browser. This will help determine if the issue is limited to a particular browser. Make sure cookies are enabled in your browser.

Clear cookies and cache
  1. Clear your browser's cookies for HBOMax.com. To find out how to do this, search your browser's help for 'cookies.'
  2. Close and reopen your browser.
  3. Go to HBOMax.com and try signing in again.

If you still can't sign in on your computer, try clearing your browser's cache. To find out how to do this, search your browser's help for 'clear cache.'

If you can't sign in on your TV:

Troubleshoot TV code

Where do I enter the code?

On your phone or a computer, open a new web browser window. In your browser's address bar type: https://hbomax.com/tvsignin. This takes you to an Enter Code page (https://activate.hbomax.com) where you can enter the 6-character code from your TV.

Code doesn't work or is invalid

Here are some things to try:

  • Make sure you're on the correct page (activate.hbomax.com) when you enter the 6-character code code from your TV.
  • Try using a different browser: Chrome, FireFox, Microsoft Edge, or Safari.
  • Get a new code. To do this, go back and choose Sign In again on your TV.
  • Try using a computer instead of your phone (go to activate.hbomax.com and enter the code from your TV).

For sign-in steps, see Sign in with HBO Max account.

Delete and reinstall HBO Max

Delete the HBO Max app from your TV device and install it again. Then, open HBO Max and try signing in again.

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