Sign in through Cricket Wireless

Some Cricket Wireless Unlimited plans give you access to the HBO Max with Ads plan at no extra charge. If you have a $60 Cricket Wireless Unlimited plan (Unlimited Cricket More, Unlimited Cricket Extra, or the Unlimited Cricket Max plan), you can sign in to HBO Max and start streaming. To learn more, see cricketwireless.com/HBO-Max.

HBO Max with Ads
The HBO Max with Ads plan has commercials before and during select shows and movies. To learn more, see Ads on HBO Max.

Ready to start watching? All you need to do is sign in.

Choose the device you’re using:

Here's how you sign in on your phone or tablet:

  1. Open HBO Max and then tap the Profile icon (person, upper right).
    If you're already signed in, tap your profile (upper right), the Settings icon Settings icon (upper left), and then scroll down and choose Sign Out.
  2. Tap Sign in to your account.
  3. Tap Sign in with a Provider.
    iPhone or iPad
    If prompted, tap Don’t Allow when asked if HBO Max can use your TV provider subscription.
  4. Choose Cricket from the list of providers or scroll down and choose View All Providers and then Cricket Wireless.
  5. Enter your Cricket Wireless username and password (for your Cricket Wireless account with an Unlimited plan), and then choose Sign In. Can't sign in? See Cricket's Forgot Username or Password article.
    Can't verify your subscription message
    If you get a ‘Can’t verify your subscription’ error, sign in to your account at cricketwireless.com/login.html and make sure you have one of the following three plans: Unlimited Cricket More, Unlimited Cricket Extra, or the Unlimited Cricket Max plan.
    If you're prompted to create an account:
    • New to HBO Max? Enter your name and an email address and then choose Create Account.
    • Already have an account? Enter your name and your existing account email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account found: Verify email address.
  6. Choose who's watching and you're ready to stream.

Note If you create a new account instead of linking to your existing account, please contact us for help.

Here's how you sign in on your computer:

  1. Go to HBOMax.com and choose Sign In (upper right).
    If you're already signed in, choose your profile (upper right) and then choose Sign Out.
  2. Choose Sign in with a Provider.
  3. Choose Cricket from the list of providers or choose View All Providers and then Cricket Wireless.
  4. Enter your Cricket Wireless username and password (for your Cricket Wireless account with an Unlimited plan), and then choose Sign In. Can't sign in? See Cricket's Forgot Username or Password article.
    Can't verify your subscription message
    If you get a ‘Can’t verify your subscription’ error, sign in to your account at cricketwireless.com/login.html and make sure you have one of the following three plans: Unlimited Cricket More, Unlimited Cricket Extra, or the Unlimited Cricket Max plan.
    If you're prompted to create an account:
    • New to HBO Max? Enter your name and an email address and then choose Create Account.
    • Already have an account? Enter your name and your existing account email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account found: Verify email address.
  5. Choose who's watching and you're ready to stream.

Note If you create a new account instead of linking to your existing account, please contact us for help.

Here's how you sign in on your TV:

Amazon Fire TV, Android TV, Apple TV, PlayStation, or Roku

On your TV:

  1. Open HBO Max, choose the Profile icon (person, upper left) and then choose Sign In.
    If you're already signed in, see How do I sign out?
  2. Choose Sign in with a Provider.
    Apple TV
    If prompted, choose Don’t Allow when asked if HBO Max can use your TV provider subscription.
  3. Stay on the screen with the 6-character code while you grab your phone or computer to finish signing in.
  4. Now, on your phone or computer:

  5. Open a web browser and go to: activate.hbomax.com.
  6. Enter the 6-character code from your TV and choose Next. Code not working?
  7. Choose Cricket as your provider or choose View All Providers and then Cricket Wireless.
  8. Enter your Cricket Wireless username and password (for your Cricket Wireless account with an Unlimited plan), and then choose Sign In. Can't sign in? See Cricket's Forgot Username of Password article
    Can't verify your subscription message
    If you get a ‘Can’t verify your subscription’ error, sign in to your account at cricketwireless.com/login.html and make sure you have one of the following three plans: Unlimited Cricket More, Unlimited Cricket Extra, or the Unlimited Cricket Max plan.
    If you're prompted to create an account:
    • New to HBO Max? Enter your name and an email address and then choose Create Account.
    • Already have an account? Enter your name and your existing account email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account found: Verify email address.
  9. Go back to your TV, choose who's watching and you're ready to stream.
Other TV device

Cox device, LG TV, Spectrum WorldBox, Samsung TV, VIZIO Smart TV, Xbox, XClass TV, or an Xfinity device

On your TV device:

  1. Open HBO Max, choose the Profile icon (person, upper left), and then choose Sign In.
    If you're already signed in, see How do I sign out?
  2. Stay on the screen with the 6-character code while you grab your phone or computer to finish signing in.
  3. Now, on your phone or computer:

  4. Open a web browser and go to: activate.hbomax.com.
    -or-
    Apple TV and Xbox consoles: You can use your phone's camera to scan the QR code on your TV.
  5. Enter the 6-character code from your TV and choose Next. Code not working?
  6. Choose Sign in with a Provider.
  7. Choose Cricket as your provider or choose View All Providers and then Cricket Wireless.
  8. Enter your Cricket Wireless username and password (for your Cricket Wireless account with an Unlimited plan), and then choose Sign In. Can't sign in? See Cricket's Forgot Username or Password article
    Can't verify your subscription message
    If you get a ‘Can’t verify your subscription’ error, sign in to your account at cricketwireless.com/login.html and make sure you have one of the following three plans: Unlimited Cricket More, Unlimited Cricket Extra, or the Unlimited Cricket Max plan.
    If you're prompted to create an account:
    • New to HBO Max? Enter your name and an email address and then choose Create Account.
    • Already have an account? Enter your name and your existing account email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account found: Verify email address.
  9. Go back to your TV, choose who's watching and you're ready to stream.

Troubleshooting

Code not working?

Here are some things to try:

  • Enter the code from your TV at activate.hbomax.com on your computer instead of your phone (or vice versa).
  • Try using a different web browser: Chrome, FireFox, Microsoft Edge, or Safari.
  • Try clearing your browser data. Here's how:
    • iPhone or iPad: On your iOS device, go to Settings > Safari, then scroll down and tap Clear History and Website Data. To learn more, go to Clear Safari.
    • Android phone: Try clearing your Chrome browsing data on your Android device. To find out how to do this, see Clear cache & cookies.

Note If you create a new account instead of linking to your existing account, please contact us for help.

See also: Can't sign in with a provider