Sign in through Cricket Wireless

Some Cricket Wireless Unlimited plans give you access to the HBO Max with Ads plan at no extra charge. If you have a $60 Cricket Wireless Unlimited plan (Unlimited Cricket More, Unlimited Cricket Extra, or the Unlimited Cricket Max plan), you can sign in to HBO Max and start streaming. To learn more, see cricketwireless.com/HBO-Max.

HBO Max with Ads
The HBO Max with Ads plan has commercials before and during select shows and movies. To learn more, see Ads on HBO Max.

Ready to start watching? All you need to do is sign in.

Which device are you using?

Here's how you sign in on your phone or tablet:

  1. Open the HBO Max app and then tap the Profile icon (or try to play a show or movie).
  2. Tap Sign in to your account.
    If you're already signed in, tap the Settings icon (upper-left), then scroll down and choose Sign Out.
  3. Tap Sign in with a Provider.
    iPhone or iPad
    If prompted, tap Don’t Allow when asked if HBO Max can use your TV provider subscription.
  4. Choose Cricket Wireless from the list of providers.
  5. Enter your Cricket Wireless username and password (for your Cricket Wireless account with an Unlimited plan), and then choose Sign In. Can't sign in? See Cricket's Forgot Username or Password article.
    Can't Verify Your Subscription

    If you get a ‘Can’t verify your subscription’ error, sign in to your account at cricketwireless.com/login.html and make sure you have one of the following three plans: Unlimited Cricket More, Unlimited Cricket Extra, or the Unlimited Cricket Max plan.

  6. First time signing in? You'll see 'Create Your HBO Max Account.'
    • New to HBO Max? Edit your name and email as you'd like and then choose Create Account.
    • Already have an HBO Max account? To keep your existing profiles and watch history, enter your existing HBO Max email address and then choose Create Account. Next, follow the Verify Email Address steps below to link your existing account to your HBO Max subscription through Cricket Wireless.
  7. Choose who's watching and you're ready to stream.

Account Found?

If we find an existing HBO Max or HBO NOW account with the same email address, you'll have two options:

Verify Email Address

Choose this option to link the account that we found to your HBO Max subscription through Cricket Wireless. After choosing this option, check your inbox for an email from HBO Max with a one-time code (the subject line is 'Here's Your One-Time Code'). Then, enter the code from the email and choose Link Accounts. If you don't get an email from HBO Max, see Didn't get one-time code.

If you link to an HBO Max account you'll keep your existing profiles (which include settings such as My List, parental controls, and Continue Watching). Your profile settings are not saved if you link to an HBO NOW account.

Create New Account
Choose this option to create a new HBO Max account with a different email (don't link to the account we found). After you choose this option, enter a different email address for your account.

Not sure which to choose?

Once you link or create an account, choose who's watching and you're ready to stream.

Link to an Existing Account
If you created a new account instead of linking to your existing account, please contact us for help.

Here's how you sign in on your computer:

  1. Go to HBOMax.com on your computer and choose Sign In (upper-right).
    If you're already signed in, choose your profile (upper-right) and then choose Sign Out.
  2. Choose Sign in with a Provider.
  3. Choose Cricket Wireless from the list of providers.
  4. Enter your Cricket Wireless username and password (for your Cricket Wireless account with an Unlimited plan), and then choose Sign In. Can't sign in? See Cricket's Forgot Username or Password article.
    Can't Verify Your Subscription

    If you get a ‘Can’t verify your subscription’ error, sign in to your account at cricketwireless.com/login.html and make sure you have one of the following three plans: Unlimited Cricket More, Unlimited Cricket Extra, or the Unlimited Cricket Max plan.

  5. First time signing in? You'll see 'Create Your HBO Max Account.'
    • New to HBO Max? Edit your name and email as you'd like and then choose Create Account.
    • Already have an HBO Max account? To keep your existing profiles and watch history, enter your existing HBO Max email address and then choose Create Account. Next, follow the Verify Email Address steps below to link your existing account to your HBO Max subscription through Cricket Wireless.
  6. Choose who's watching and you're ready to stream.

Account Found?

If we find an existing HBO Max or HBO NOW account with the same email address, you'll have two options:

Verify Email Address

Choose this option to link the account that we found to your HBO Max subscription through AT&T. After choosing this option, check your inbox for an email from HBO Max with a one-time code (the subject line is 'Here's Your One-Time Code'). Then, enter the code from the email and choose Link Accounts. If you don't get an email from HBO Max, see Didn't get one-time code.

If you link to an HBO Max account you'll keep your existing profiles (which include settings such as My List, parental controls, and Continue Watching). Your profile settings are not saved if you link to an HBO NOW account.

Create New Account
Choose this option to create a new HBO Max account with a different email (don't link to the account we found). After you choose this option, enter a different email address for your account.

Not sure which to choose?

Once you link or create an account, choose who's watching and you're ready to stream.

Link to an Existing Account
If you created a new account instead of linking to your existing account, please contact us for help.

Here's how you sign in on your TV:

Apple TV or Roku

Here’s how to sign in on your Apple TV or Roku:

  1. Open HBO Max on your TV and choose Sign in (or choose a show or movie, then choose Sign in and Sign in again).
  2. Choose Sign in with a Provider.
  3. Apple TV: If prompted, choose Don’t Allow when asked if HBO Max can use your TV provider subscription.
  4. You should see a 6 character code. Stay on this screen while you grab your phone or computer.
  5. Open a web browser on your phone or a computer and type https://hbomax.com/tvsignin in the address bar (this redirects to https://activate.hbomax.com). This should take you to an Enter Code screen.
  6. Enter the code that appears on your TV, then choose Next. Code not working?
  7. Choose Cricket Wireless as your provider. If you're using a computer or tablet, choose View All Providers and then select Cricket Wireless.
  8. Enter your Cricket Wireless username and password (for your Cricket Wireless account with an Unlimited plan), and then choose Sign In. Can't sign in? See Cricket's Forgot Username or Password article.
    Can't Verify Your Subscription

    If you get a ‘Can’t verify your subscription’ error, sign in to your account at cricketwireless.com/login.html and make sure you have one of the following three plans: Unlimited Cricket More, Unlimited Cricket Extra, or the Unlimited Cricket Max plan.

  9. First time signing in? You'll see 'Create Your HBO Max Account.'
    • New to HBO Max? Edit your name and email as you'd like and then choose Create Account.
    • Already have an HBO Max account? To keep your existing profiles and watch history, enter your existing HBO Max email address and then choose Create Account. Next, follow the Verify Email Address steps below to link your existing account to your HBO Max subscription through Cricket Wireless.
  10. Once your TV updates (this may take up to 60 seconds), choose who's watching.
Other TV device

TV devices: Amazon Fire TV, Android TV, Cox device, PlayStation, Samsung TV, Xbox, Xfinity device

Here's how to sign in on your TV:

  1. Open HBO Max on your TV and choose Sign In (or try to play a show or movie).
    If you're already signed in, choose your profile (upper-left), then scroll right and choose Sign Out.
  2. You should see a 6 character code. Stay on this screen while you grab your phone or computer.
  3. Open a web browser on your phone or a computer and type https://hbomax.com/tvsignin in the address bar (this redirects to https://activate.hbomax.com). This should take you to an Enter Code screen.
  4. Enter the code that appears on your TV, then choose Next. Code not working?
  5. Choose Sign in with a Provider.
  6. Choose Cricket Wireless as your provider. If you're using a computer or tablet, choose View All Providers and then select Cricket Wireless.
  7. Enter your Cricket Wireless username and password (for the Cricket Wireless account that includes access to HBO Max), and then choose Sign In. Can't sign in? See Cricket's Forgot Username or Password article.
    Can't Verify Your Subscription

    If you get a ‘Can’t verify your subscription’ error, sign in to your account at cricketwireless.com/login.html and make sure you have one of the following three plans: Unlimited Cricket More, Unlimited Cricket Extra, or the Unlimited Cricket Max plan.

  8. First time signing in? You'll see 'Create Your HBO Max Account.'
    • New to HBO Max? Edit your name and email as you'd like and then choose Create Account.
    • Already have an HBO Max account? To keep your existing profiles and watch history, enter your existing HBO Max email address and then choose Create Account. Next, follow the Verify Email Address steps below to link your existing account to your HBO Max subscription through Cricket Wireless.
  9. Once your TV updates (this may take up to 60 seconds), choose who's watching.

Account Found?

If we find an existing HBO Max or HBO NOW account with the same email address, you'll have two options:

Verify Email Address

Choose this option to link the account that we found to your HBO Max subscription through Cricket Wireless. After choosing this option, check your inbox for an email from HBO Max with a one-time code (the subject line is 'Here's Your One-Time Code'). Then, enter the code from the email and choose Link Accounts. If you don't get an email from HBO Max, see Didn't get one-time code.

If you link to an HBO Max account you'll keep your existing profiles (which include settings such as My List, parental controls, and Continue Watching). Your profile settings are not saved if you link to an HBO NOW account.

Create New Account
Choose this option to create a new HBO Max account with a different email (don't link to the account we found). After you choose this option, enter a different email address for your account.

Not sure which to choose?

Once you link or create an account, choose who's watching and you're ready to stream.

Link to an Existing Account
If you created a new account instead of linking to your existing account, please contact us for help.

Code not working?

Where do I enter the code?

  • Open a web browser on your phone or a computer and type https://hbomax.com/tvsignin in the address bar (this redirects to https://activate.hbomax.com). This takes you to an Enter Code page where you enter the 6 character code from your TV.

Code doesn't work or is invalid

If you're signing in using your phone, try the following:

Step 1: Switch to a computer

  • In Step 3 above, try using your computer (instead of your phone). To do this, open this link: https://activate.HBOMax.com on your computer and then enter the code from your TV.

Step 2: Clear your browser data

Clear your browser data and then try signing in again using your phone. Here's how:

  • iPhone: On your iOS device, go to Settings > Safari, then scroll down and tap Clear History and Website Data. To learn more, go to Clear Safari.
  • Android phone: Try clearing your Chrome browsing data on your Android device. To find out how to do this, see Clear cache & cookies.