I'm getting an HDCP error

High-bandwidth Digital Content Protection (HDCP) is a system designed to protect digital content from unauthorized duplication.

Your setup (devices, cables, adapters, and software drivers) must be HDCP 2.1+ compliant in order to stream HBO Max. If your setup is not HDCP 2.1+ compliant, you'll get an HDCP error when you try to stream something.

What to do

Choose the device you're using:

TV, phone or tablet
4K HDR
Warner Bros. 2021 movies are available to stream in 4K on select devices. Learn more at Watch in 4K HDR.

If you're getting an HDCP error, try these steps:

  1. If you're using a streaming media player (such as an Apple TV), unplug the device, wait a minute, and plug it back in again. Then, open HBO Max and try playing a video again.
  2. Disconnect and reconnect both ends of your HDMI cable.
  3. Try using another HDMI 2.0+ cable.
  4. Try reversing the ends of your HDMI cable.
  5. Try using another HDMI port on your TV.
  6. Bypass your receiver or stereo equipment by connecting your streaming device directly to your TV.

If you still get an HDCP error message, make sure all components of your device setup (including set-top boxes, cables, adapters, TV or monitor, and audio equipment) are HDCP 2.1+ compliant (HDCP 2.2 is needed to play titles in 4K HDR). For more help with your device, consult the documentation or customer support for your device.

Computer

If you're getting an HDCP error, try these steps:

  1. Check to see if there's an update available for your browser. To find out how to do this, search the Internet for update + browser name (i.e. 'update Chrome'). See Supported browsers.
  2. Disable browser plug-ins and add-ons. Then, close and reopen your browser before trying to play video again.
  3. If your computer has multiple monitors, try streaming HBO Max on your primary monitor.
  4. Try the steps on the Buffering or pausing page.
  5. Try using a different browser.

If you still get an HDCP error message, make sure your adapters, graphics card, software, drivers, video cables, and monitors are all HDCP 2.1+ compliant.