Forgot my account password

If you don't know your HBO Max account password, you can reset it. To do this you'll need to have access to your account email address.

Reset Provider Password
If you don't know the password for your TV, internet, or mobile provider account, look for a reset password option on your provider's sign-in screen or website. For more info, see Can't sign in through a provider.

Which device are you using?

Phone, tablet, or computer

Here's how to reset your password:

  1. Do one of the following:
    • Phone or tablet: Open the HBO Max app and then tap the Profile icon (or try to play a show or movie). Then, tap the Sign in to your account link.
    • Computer: Go to HBOMax.com and choose Sign In (upper-right corner).
  2. Choose Forgot password? below the Sign In button (you may need to scroll to see this link on your phone).
  3. Enter your account email and then choose Submit. Forgot your account email?
  4. Check your inbox for a 'Reset Your HBO Max Password' email sent by HBO Max. This email should arrive within a few minutes.
    No Reset Password Email?
    This means the email you entered isn't in use by an account. Could your account have a different email address? Repeat these steps for each of your email addresses. If you still don't get a reset password email, please see Can't reset password.
  5. Open the 'Reset Your HBO Max Password' email and choose Reset Password.
  6. Enter a new password and then choose Save Password.
TV device

Here's how to reset your password:

  1. Go to HBOMax.com/forgot-password on your phone or computer.
  2. Enter your account email and then choose Submit. Forgot your account email?
  3. Check your inbox for a 'Reset Your HBO Max Password' email sent by HBO Max. This email should arrive within a few minutes.
    No Reset Password Email?
    This means the email you entered isn't in use by an account. Could your account have a different email address? Repeat these steps for each of your email addresses. If you still don't get a reset password email, please see Can't reset password.
  4. Open the 'Reset Your HBO Max Password' email and choose Reset Password.
  5. Enter a new password and then choose Save Password.