Sign in or sign up on an Xfinity device

Ways to sign in

How you sign in depends on how you get HBO Max.

Subscribe Through Xfinity
If you don't currently have HBO Max, see Subscribe through Xfinity.

Sign in through Xfinity

If HBO Max is part of your Xfinity TV package, here's how to sign in:

  1. Open the HBO Max app on your Xfinity X1 or Xfinity Flex device.
  2. Choose Sign In. You should see a 6 character code. Stay on this screen while you grab your phone or a computer.
  3. Open a web browser on your phone or a computer and type in the address bar (this redirects to This should take you to an Enter Code screen.
  4. Enter the code that appears on your TV, and then choose Next. Code not working?
  5. Choose Sign in with a Provider.
  6. Choose Xfinity and you'll be automatically signed into your Xfinity account, or you'll be prompted to enter your Xfinity ID and password. If you have trouble signing in, see Can't sign in below.
  7. First time signing in? Enter or confirm your name and email and then choose Create Account. If you get an account found message, you can choose between linking to your existing HBO Max account or creating a new account. For more info, see Account Found.
  8. Once your TV updates (this will take a minute) you're ready to stream.

Can't sign in?

  • Can't verify subscription message
    Close the HBO Max app and make sure your Xfinity TV package includes HBO Max. To do this, sign in to your Xfinity account at and make sure HBO Max is included. Then, open HBO Max and sign in again.
  • Other sign-in issue
    See Can't sign in through a provider.

Sign in with email and password

If you have an HBO Max email and password, sign in using these Sign-in steps.

Can't sign in?

  • Can't verify subscription message
    Check your subscription status to make sure your subscription is active. To find out who your subscription is billed through, go to and sign in with your account email and password.
  • HBO (HBO NOW) Subscriber?
    If you previously subscribed to HBO (HBO NOW), you need to sign in to HBO Max on your phone or computer (and accept the terms of use) before you can sign in on Xfinity. Here's what you need to do:
    1. Go to on your computer or open the HBO Max app on your phone or tablet.
    2. Sign in using your account email and password (use these sign-in steps).
    3. If you haven't signed in before, you must agree to the Terms of Use and the Privacy Policy for the HBO Max platform. If you choose Access All of HBO Max, then you can stream the entire HBO Max catalog. Or, if you choose Access HBO Only, then you can watch all of HBO on the HBO Max platform.
    4. Go back to your Xfinity device and try signing in again.
  • Other sign-in issue
    See Can't sign in with email and password.

Subscribe through Xfinity

You can add HBO Max to your Xfinity TV package using the HBO Max app on your Xfinity X1 or Flex device.

To subscribe on your Xfinity X1 or Xfinity Flex device:

  1. Press the Home or Xfinity button on your Xfinity voice remote, then choose Apps, and then select HBO Max.
  2. Choose Subscribe Now.
  3. Choose Subscribe (if HBO Max is already included with your Xfinity TV package, you won't have a Subscribe option).
  4. Follow the on-screen instructions to subscribe through Xfinity. You'll be charged $15 (plus applicable tax) for your first month. Your subscription will auto-renew each month until you cancel.

Once you've subscribed, open the HBO Max app and sign in through Xfinity.