Sign in on an Xfinity device

How you sign in depends on how you get HBO Max.

Sign in with Xfinity

If HBO Max is part of your Xfinity TV package, here's how to sign in:

  1. Open HBO Max on your Xfinity X1 or Xfinity Flex device. If you're using another device, see Sign in with a provider.
  2. Choose Sign In. Stay on the screen with the 6-character code while you grab your phone or computer.
  3. Open a browser on your phone or computer and in the address bar, type https://hbomax.com/tvsignin. You should see an Enter Code page (https://activate.hbomax.com).
  4. Enter the 6-character code that appears on your TV and then choose Next. Code not working?
  5. Choose Sign in with a Provider.
  6. Choose Xfinity and you'll be automatically signed into your Xfinity account, or you'll be prompted to enter your Xfinity ID and password. If you have trouble signing in, see the Can't sign in section below.
  7. If you're prompted to create an account:
    • New to HBO Max? Enter your name and email address and then choose Create Account.
    • Already have an account? Enter your name and your existing account email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account Found: Link account.
  8. Once your TV updates (this will take a minute) you're ready to stream.

Can't sign in?

  • Can't verify subscription message
    Close the HBO Max app and make sure your Xfinity TV package includes HBO Max. To do this, sign in to your Xfinity account at customer.xfinity.com and make sure HBO Max is included. Then, open HBO Max and sign in again.
  • Other sign-in issue
    See Can't sign in with a provider.
Sign in with an HBO Max account

If you signed up at HBOMax.com or using the HBO Max app, sign in with your HBO Max account. If you can't sign in, here are some things to try:

Can't verify subscription message

Check your subscription status to make sure your subscription is active. To find out who your subscription is billed through, sign in to your account at HBOMax.com/account.

HBO (HBO NOW) Subscriber?

If you previously subscribed to HBO (HBO NOW), you need to sign in to HBO Max on your phone or computer (and accept the terms of use) before you can sign in on your Xfinity device. Here's what you need to do:

  1. Go to HBOMax.com on your computer or open the HBO Max app on your phone or tablet.
  2. Sign in using your account email and password (use these sign-in steps).
  3. If you haven't signed in before, you must agree to the Terms of Use and the Privacy Policy for the HBO Max platform. If you choose Access All of HBO Max, then you can stream the entire HBO Max catalog. Or, if you choose Access HBO Only, then you can watch all of HBO on the HBO Max platform.
  4. Go back to your Xfinity device and try signing in again.

Other sign-in issue

See Can't sign in to account.

'We need to reconnect you' message

If you get this message, here's how to reconnect your subscription to your HBO Max account:

  1. Open HBO Max on your Xfinity X1 or Xfinity Flex device.
  2. On the 'We need to reconnect you' screen, choose Get TV Code.
  3. Open a browser on your phone or computer and in the address bar, type https://hbomax.com/tvsignin. You should see an Enter Code page.
  4. Enter the 6-character code that appears on your TV and then choose Next. Code not working?
  5. Choose Sign in with a Provider.
  6. Choose Xfinity and you'll be automatically signed into your Xfinity account, or you'll be prompted to enter your Xfinity ID and password.
  7. Once your TV updates (this will take a minute) you're ready to stream.

Can't sign in?

  • Can't verify subscription message
    Close the HBO Max app and make sure your Xfinity TV package includes HBO Max. To do this, sign in to your Xfinity account at customer.xfinity.com and make sure HBO Max is included. Then, open HBO Max and sign in again.
  • Other sign-in issue
    See Can't sign in with a provider.
How do I subscribe through Xfinity?

You can add HBO Max to your Xfinity TV package using the HBO Max app on your Xfinity X1 or Flex device. When you sign up, you can choose the Ad-Free or With Ads plan. Learn more about plans.

To subscribe on your Xfinity X1 or Xfinity Flex device:

  1. Press the Home or Xfinity button on your Xfinity voice remote, choose Apps, and then select HBO Max.
  2. Choose a plan: Ad-Free for $14.99/mo or With Ads for $9.99/mo.
  3. Choose Subscribe.
  4. Follow the on-screen instructions to subscribe through Xfinity. If HBO Max is already included with your Xfinity TV package, you'll get a prompt to sign in instead of sign up.

Your first charge happens when you start your subscription. Your subscription will auto-renew each month until you cancel it.

Once you've subscribed, open the HBO Max app and sign in with Xfinity (see Sign in with Xfinity above).