How do I cancel HBO Max?

Things to know
  • Your HBO Max subscription will auto-renew until you cancel it.
  • Cancel 1-2 days before your subscription renews (this varies by provider).
  • Deleting the HBO Max app does not cancel your subscription.

HBO Max subscriptions are available through many providers, and the cancellation steps vary by provider. If you know who bills you, skip to Step 2.

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Step 1: Find out who bills you

You can find out who bills you in Settings. Open HBO Max or go to HBOMax.com and then:

  • Phone or tablet: Tap your profile (upper right), then the Settings icon Settings icon (upper right), and then tap or scroll to Subscription.
  • Computer: Choose your profile (upper right), then choose Settings, and find Subscription.
  • TV device: Choose the Settings icon Settings icon (lower left), then choose Account.

Here you'll find who your subscription is billed through. (Subscription information is only available with Adult profiles.)

You can also review your bank statement for an HBO Max subscription charge or ask your TV provider if they bill you for HBO Max.

Step 2: Cancel your subscription

Select who bills you for HBO Max and follow the cancellation steps:

App store
Amazon Appstore

Here's how to cancel your subscription on the web:

  1. Go to Amazon.com/appstoresubscriptions and sign in to your Amazon account.
  2. In the Your Subscriptions section, find HBO Max and turn off auto-renewal.

You should get an email from Amazon confirming your cancellation. You can continue streaming until your subscription expires at the end of your billing period.

For more help, visit Amazon's Manage your subscriptions article.

Apple iTunes or App Store

Here's how to cancel your subscription in iOS Settings:

  1. Open the Settings app on your iPhone or iPad.
  2. Tap your name.
  3. Tap Subscriptions (if prompted, log in with your Apple ID).
  4. Find and tap your HBO Max subscription. Can't find it? Make sure you're logged in with the correct Apple ID. For help, go to Apple's Can't find subscription to cancel article.
  5. Tap Cancel Subscription.

You should get an email from Apple confirming your cancellation. You can continue streaming until your subscription expires at the end of your billing cycle.

For more help, visit Apple's Cancel a subscription article.

Google Play

Here's how to cancel your subscription:

  1. On the Android phone or tablet, open the Play Store app.
    To cancel on your computer, go to Google's Cancel subscription on Google Play article.
  2. At the top right, tap your profile icon.
  3. Tap Payments & subscriptions and then Subscriptions.
  4. Tap HBO Max in your list of subscriptions, and then Cancel subscription.

You should get an email from Google Play confirming your cancellation. You can continue streaming until your subscription expires at the end of your billing cycle.

For more help, go to Google's Cancel subscription on Google Play article.

Pause Payments
Instead of canceling, you can pause your subscription for up to 3 months. To do this, tap Pause Payments and then set the time period to pause payments. You can continue streaming until your subscription is paused at the end of your billing cycle.
Roku

Here's how to cancel your subscription on your Roku:

  1. Press the Home button on your Roku remote.
    To cancel your subscription on your phone or computer, go to Roku's Cancel a subscription article.
  2. Use the directional pad on your remote to highlight HBO Max.
  3. Press the Star button (*) to open the Options menu.
  4. Choose Manage subscription then Cancel subscription. If Manage subscription is not available, try these same steps on each Roku streaming device you own.

You should get an email from Roku confirming your cancellation. You can continue streaming until your subscription expires at the end of your billing cycle.

For more help, visit go to Roku's Cancel a subscription article.

Samsung TV

Here's how to cancel your subscription on the web:

  1. Go to samsungcheckout.com and sign in to your Samsung account.
  2. From the Purchase History menu, choose Subscriptions.
  3. Find your HBO Max subscription and then choose Unsubscribe.

Once canceled, you should get an email from Samsung confirming your cancellation. You can continue to stream until your subscription expires at the end of your billing cycle.

You can also cancel your subscription on your Samsung TV. To find out how to do this, go to Samsung's Cancel subscription article.

If you need help canceling your subscription, contact us.

TV, internet, or wireless provider
AT&T

Sign in to your AT&T account at att.com/myatt or use the MyAT&T app.

Cox

Go to Cox's Cancel streaming service article or sign in to your Cox account at cox.com.

DIRECTV

Go to DIRECTV's Remove premium channels article or sign in to your AT&T account at att.com/myatt.

Hulu
  1. Go to hulu.com/account and sign in to your Hulu account.
  2. In the Your Subscription section, select Manage Add-ons (next to Add-ons).
  3. Find HBO Max and toggle the checkmark to an X.
  4. Select Review Changes to confirm.

For more help, go to Hulu's Change your add-ons article.

Optimum

Sign in to your Optimum account at optimum.net/login.

Spectrum

Go to Spectrum's Change or cancel service article or sign in to your Spectrum account at spectrum.net.

Verizon Fios

Sign in to your Verizon account at verizon.com/home/myverizon or use the My Fios app.

Xfinity (provided by Comcast)

Sign in to your Xfinity account at my.xfinity.com or visit the Xfinity Help Center.

YouTube TV
  1. Go to tv.youtube.com and sign in to your account.
  2. Choose your profile picture, then Settings > Membership.
  3. Choose the checkmark next to HBO Max.
  4. Choose Confirm to finish.

For more help, see YouTube TV's Add or remove networks article.

Other provider

Sign in to your provider's website, go to their Help Center, or contact them.

Warner Media Direct (HBOMax.com)

You need to cancel your subscription before your next billing date to avoid further charges. Here's how to cancel:

Phone or tablet
  1. Open the HBO Max app and then tap your profile (upper right). Need sign in help?
  2. Tap the Settings icon (cog, upper right) and then tap or scroll to Subscription.
  3. Tap Manage Subscription.
  4. Tap Cancel Subscription.
  5. Confirm your cancellation and take note of your expiration date.

Once canceled, you'll get an email from us confirming your cancellation. You can continue to stream until your subscription expires at the end of your billing cycle.

For more help, visit Change a WarnerMedia-billed subscription.

Computer
  1. Go to HBOMax.com and sign in (if needed). Need sign in help?
  2. Choose your profile (upper right), then choose Settings, and find Subscription.
  3. Choose Manage Subscription.
  4. Choose Cancel Subscription.
  5. Confirm your cancellation and take note of your expiration date.

Once canceled, you'll get an email from us confirming your cancellation. You can continue to stream until your subscription expires at the end of your billing cycle.

For more help, see Change a WarnerMedia-billed subscription.

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If you have billing questions, go to our Billing Q&A.