Stop someone from using your account

If you think someone might have access to your HBO Max account without your permission, change your password and sign out of all devices.

Step 1: Change your HBO Max password

Important

If you're signed in with a provider, go to your provider's website or Help Center for help changing your password.

Here's how to change your password:

  1. Open the HBO Max app on your phone or tablet, or go to HBOMax.com on your computer.
  2. Sign in to your account (if needed).
  3. Do one of the following:
    • Phone or tablet: Tap the Profile icon (bottom edge on phones, left edge on tablets) and then the Settings icon (upper left).
    • Computer: Choose your Profile icon (upper right).
  4. Choose Account (if Account isn't available, switch to an Adult profile). If the Password field says 'Add a Password,' then you're signed in through a TV, internet, or mobile provider account. To change the password for your provider account, refer to your provider's sign-in page or Help Center.
  5. Choose Edit.
  6. Enter your HBO Max account password.
  7. Enter a new password and then choose Save.

Step 2: Sign out of all devices

Next, sign out of all devices. Here's how:

  1. Do one of the following:
    • Phone or tablet: Tap the Profile icon (bottom edge on phones, left edge on tablets) and then the Settings icon (upper left).
    • Computer: Choose your Profile icon (upper right).
  2. Choose Manage Devices.
  3. Choose Sign All Devices Out.

You're signed out and returned to the Home screen. Now sign back in using your new password from Step 1.

It can take up to 4 hours to sign your account out of all devices. If someone in your household is streaming a show or movie, they won't be signed out of HBO Max until the end of their show or movie.