Sign in through AT&T TV, DIRECTV, U-Verse, or WatchTV

HBO Max is available through the following AT&T video services: 

  • AT&T TV
  • AT&T TV Now
  • DIRECTV
  • U-Verse TV
  • WatchTV

Use the steps below to sign in to HBO Max through one of these video services.

AT&T Wireless or Internet Plan?
If HBO Max is included with your AT&T wireless or internet plan, see Sign in through AT&T wireless or internet account.

Which device are you using?

Choose your TV service:

AT&T TV, AT&T TV Now, U-Verse, or WatchTV

Here’s how you sign in on your phone or tablet:

  1. Open the HBO Max app and then tap the Profile icon (or try to play a show or movie).
  2. Tap Sign in to your account.
    If you're already signed in, tap the Settings icon (upper-left), then scroll down and choose Sign Out.
  3. Tap Sign in with a Provider.
    iPhone or iPad
    • AT&T TV, AT&T TV Now, or U-verse: When asked if HBO Max can use your TV provider subscription, tap Allow. If you're signed in with your TV provider in iOS Settings, HBO Max will sign you in using this info. Otherwise, choose AT&T TV or U-verse from the list of TV providers and sign in to your account.
    • WatchTV: If prompted, tap Don’t Allow when asked if HBO Max can use your TV provider subscription.
  4. Choose AT&T as your provider.
  5. Enter your AT&T user ID and password (for the AT&T account that includes access to HBO Max), and then choose Sign In. If you can't sign in to your AT&T account, tap Forgot user ID? or Forgot password?

    Can't Verify Your Subscription
    • Make sure your AT&T account includes access to HBO Max. To do this, sign in to MyAT&T or the myAT&T app, then go to your account page, and find the HBO Max tile.
    • iOS device: Try removing your TV provider in iOS Settings. To do this, go to Settings > TV Provider and then tap Remove TV Provider or Sign Out. Then, open HBO Max and try signing in again.
    • If you still can't sign in, see att.com/hbomaxhelp.
  6. First time signing in? You'll see 'Create Your HBO Max Account.'
    • New to HBO Max? Edit your name and email as you'd like and then choose Create Account.
    • Already have an HBO Max account? To keep your existing profiles and watch history, enter your existing HBO Max email address and then choose Create Account. Next, follow the Verify Email Address steps to link your existing account to your HBO Max subscription through AT&T.
  7. Choose who's watching and you're ready to stream.
DIRECTV

Here’s how you sign in on your phone or tablet:

  1. Open the HBO Max app and then tap the Profile icon (or try to play a show or movie).
  2. Tap Sign in to your account.
    If you're already signed in, tap the Settings icon (upper-left), then scroll down and choose Sign Out.
  3. Tap Sign in with a Provider.
    iPhone or iPad
    If prompted, tap Allow when asked if HBO Max can use your TV provider subscription. If you're signed in through DIRECTV in iOS Settings, HBO Max will use your DIRECTV info to sign you in. Otherwise, choose DIRECTV and sign in to your account.
  4. Choose DIRECTV from the list of providers. Next, you'll see the AT&T sign-in page (DIRECTV is part of the AT&T family).
    DIRECTV Puerto Rico Subscribers: Scroll down and choose DIRECTV Puerto Rico. Then, enter your account email and password and tap Login.
  5. Enter the user ID and password for your account that includes HBO Max, and then tap Sign In. Can't sign in? See Get help with your user ID or password or try signing in on your computer at directv.com.

    Can't Verify Your Subscription
    • Make sure your account includes access to HBO Max. To do this, sign in to directv.com and make sure your TV package includes HBO.
    • iOS device: Try removing your TV provider in iOS Settings. To do this, go to Settings > TV Provider and then tap Remove TV Provider or Sign Out. Then, open HBO Max and try signing in again.
  6. First time signing in? You'll see 'Create Your HBO Max Account.'
    • New to HBO Max? Edit your name and email as you'd like and then choose Create Account.
    • Already have an HBO Max account? To keep your existing profiles and watch history, enter your existing HBO Max email address and then choose Create Account. Next, follow the Verify Email Address steps to link your existing account to your HBO Max subscription through DIRECTV.
  7. Choose who's watching and you're ready to stream.

Account Found?

If we find an existing account (an HBO NOW or HBO Max account) with the same email as what you entered (in Step 6), you'll have two options:

Verify Email Address

Choose this option to link the account that we found to your HBO Max subscription through your TV provider. After choosing this option, check your inbox for an email from HBO Max with a one-time code (the subject line is 'Here's Your One-Time Code'). Then, enter the code from the email and choose Link Accounts. If you don't get an email from HBO Max, see Didn't get one-time code.

If you link to an HBO Max account you'll keep your existing profiles (which include settings such as My List, parental controls, and Continue Watching). Your profile settings are not saved if you link to an HBO NOW account.

Create New Account

Choose this option to create a new HBO Max account with a different email (don't link to the account we found). After you choose this option, enter a different email address for your account.

Not sure which to choose?

Once you link or create an account, choose who's watching and you're ready to stream.

Link to an Existing Account
If you created a new account instead of linking to your existing account, please contact us for help.

Choose your TV service:

AT&T TV, AT&T TV Now, U-Verse, or WatchTV

Here's how to sign in on your computer:

  1. Go to HBOMax.com on your computer and choose Sign In (upper-right).
    If you're already signed in, choose your profile (upper-right) and then choose Sign Out.
  2. Choose Sign in with a Provider.
  3. Choose AT&T from the list of providers.
  4. Select the User ID for your AT&T account that includes HBO Max, enter your password, and choose Sign In. If you don't see your account with HBO Max, choose Add user ID. If you can't sign in to your AT&T account, tap Forgot user ID? or Forgot password?
    Can't Verify Your Subscription
    • Make sure your AT&T account includes access to HBO Max. To do this, sign in to MyAT&T or the myAT&T app, then go to your account page, and find the HBO Max tile.
    • You can also sign in to your AT&T video service (e.g. sign in at atttvnow.com for AT&T TV Now) and make sure HBO is included with your TV package.
    • If you still can't sign in, see att.com/hbomaxhelp.
  5. First time signing in? You'll see 'Create Your HBO Max Account.'
    • New to HBO Max? Edit your name and email as you'd like and then choose Create Account.
    • Already have an HBO Max account? To keep your existing profiles and watch history, enter your existing HBO Max email address and then choose Create Account. Next, follow the Verify Email Address steps below to link your existing account to your HBO Max subscription through AT&T.
  6. Choose who's watching and you're ready to stream.
DIRECTV

Here’s how to sign in on your computer:

  1. Go to HBOMax.com on your computer and choose Sign In (upper-right).
    If you're already signed in, choose your profile (upper-right) and then choose Sign Out.
  2. Choose Sign in with a Provider.
  3. Choose DIRECTV from the list of providers. Next, you'll see the AT&T sign-in page (DIRECTV is part of the AT&T family).
    DIRECTV Puerto Rico Subscribers: Choose View All Providers, then select DIRECTV Puerto Rico, and sign in with your account email and password.
  4. Select the User ID for your account that includes HBO Max, enter your password, and choose Sign In. If you don't see your account with HBO Max, choose Add user ID. Can't sign in? See Get help with your user ID or password or try signing in on your computer at directv.com.
    Can't Verify Your Subscription
    Make sure your account includes access to HBO Max. To do this, sign in to directv.com and make sure your TV package includes HBO.
  5. First time signing in? You'll see 'Create Your HBO Max Account.'
    • New to HBO Max? Edit your name and email as you'd like and then choose Create Account.
    • Already have an HBO Max account? To keep your existing profiles and watch history, enter your existing HBO Max email address and then choose Create Account. Next, follow the Verify Email Address steps below to link your existing account to your HBO Max subscription through DIRECTV.
  6. Choose who's watching and you're ready to stream.

Account Found?

If we find an existing account (an HBO NOW or HBO Max account) with the same email as what you entered (in Step 5), you'll have two options:

Verify Email Address

Choose this option to link the account that we found to your HBO Max subscription through your TV provider. After choosing this option, check your inbox for an email from HBO Max with a one-time code (the subject line is 'Here's Your One-Time Code'). Then, enter the code from the email and choose Link Accounts. If you don't get an email from HBO Max, see Didn't get one-time code.

If you link to an HBO Max account you'll keep your existing profiles (which include settings such as My List, parental controls, and Continue Watching). Your profile settings are not saved if you link to an HBO NOW account.

Create New Account

Choose this option to create a new HBO Max account with a different email (don't link to the account we found). After you choose this option, enter a different email address for your account.

Not sure which to choose?

Once you link or create an account, choose who's watching and you're ready to stream.

Link to an Existing Account
If you created a new account instead of linking to your existing account, please contact us for help.
Apple TV

Here’s how to sign in on your Apple TV:

  1. Open HBO Max on your TV and choose Sign in (or choose a show or movie, then choose Sign in and Sign in again).
    • Sign in Not Available? You may already be signed in. Choose your profile icon (upper-left), then scroll right and choose Sign Out. To switch to another account, choose the Sign Out button and then sign in to your other account.
  2. Choose Sign in with a Provider.
  3. Choose one of the following:
    • Allow: Choose Allow if you want HBO Max to use your AT&T TV, AT&T TV Now, U-verse, or DIRECTV information from Apple TV Settings. If you haven't signed in to your TV provider account in Apple TV Settings, choose your TV provider (or More Providers at the bottom of the screen). If you see a screen with a 6-character code, follow the TV sign-in steps below.
    • Don’t Allow: Choose Don't Allow if you don't want HBO Max to use your TV provider information from Apple TV Settings. Then, stay on the screen with the 6-character and follow the TV sign-in steps below.
  4. If prompted, enter the email and password for your TV provider account that includes HBO Max. Can't sign in?
    Can't Verify Your Subscription
    Make sure your provider account includes access to HBO Max. To do this, see Step 2: Can't verify your subscription.
  5. First time signing in? You'll see 'Create Your HBO Max Account.'
    • New to HBO Max? Enter your name and email address and then choose Create Account. Account found? See the next section.
    • Already have an HBO Max account? Enter your name and your existing HBO Max email address, and then choose Create Account. Next, follow the Verify Email Address steps to link your existing account to your HBO Max subscription through your TV, internet, or mobile provider.
  6. Choose who's watching and you're ready to stream.

TV sign-in steps

Choose your TV service:

AT&T TV, AT&T TV Now, U-Verse, or WatchTV

TV devices: Amazon Fire TV, Android TV, Cox device, PlayStation, Roku, Samsung TV, Xbox, Xfinity device

Here's how to sign in on your TV:

  1. Open HBO Max on your TV and choose Sign In (or try to play a show or movie).
    • Sign in Not Available?  You may already be signed in. Choose your profile icon (upper-left corner), then scroll right and choose Sign Out. If you want to switch to another account, choose the Sign Out button and then sign in to your other account.
  2. Stay on the screen with the 6-character code while you grab your phone or computer.
  3. On your phone or computer, type https://hbomax.com/tvsignin in your browser's address bar (this redirects you to https://activate.hbomax.com).
  4. On the enter Enter Code screen, enter the 6-character code that appears on your TV and then choose Next. Code not working?
  5. Choose Sign in with a Provider.
  6. Choose AT&T as your provider.
  7. Enter your AT&T user ID and password (for the AT&T account that includes access to HBO Max), and then choose Sign In. If you can't sign in to your AT&T account, tap Forgot user ID? or Forgot password?

    Can't Verify Your Subscription
    • Make sure your AT&T account includes access to HBO Max. To do this, sign in to MyAT&T or the myAT&T app, then go to your account page, and find the HBO Max tile. 
    • Apple TV: Try removing your TV provider in your Apple TV Settings. To do this, Settings > Accounts > TV Provider and choose Remove TV Provider. Now, open HBO Max and try signing in again.
    • You can also sign in to your AT&T video service (e.g. sign in at atttvnow.com for AT&T TV Now) and make sure HBO is included with your TV package.
    • If you still can't sign in, see att.com/hbomaxHelp.
  8. First time signing in? You'll see 'Create Your HBO Max Account.'
    • New to HBO Max? Edit your name and email as you'd like and then choose Create Account.
    • Already have an HBO Max account? To keep your existing profiles and watch history, enter your existing HBO Max email address and then choose Create Account. Next, follow the Verify Email Address steps below to link your existing account to your HBO Max subscription through AT&T.
  9. Choose who's watching and you're ready to stream.
DIRECTV

TV devices: Amazon Fire TV, Android TV, Apple TV, Cox device, PlayStation, Roku, Samsung TV, Xbox, Xfinity device

Here's how to sign in on your TV:

  1. Open HBO Max on your TV and choose Sign In (or try to play a show or movie).
    • Sign in Not Available?  You may already be signed in. Choose your profile icon (upper-left corner), then scroll right and choose Sign Out. If you want to switch to another account, choose the Sign Out button and then sign in to your other account.
  2. Stay on the screen with the 6-character code while you grab your phone or computer.
  3. On your phone or computer, type https://hbomax.com/tvsignin in your browser's address bar (this redirects you to https://activate.hbomax.com).
  4. On the enter Enter Code screen, enter the 6-character code that appears on your TV and then choose Next. Code not working?
  5. Choose Sign in with a Provider.
  6. Choose DIRECTV as your provider. Next, you'll see the AT&T sign-in page (DIRECTV is part of the AT&T family).
    DIRECTV Puerto Rico Subscribers: Scroll down and choose DIRECTV Puerto Rico. Then, enter your account email and password and tap Login.
  7. Enter your user ID and password (for the account that includes access to HBO), and then choose Sign In. Can't sign in? See Get help with your user ID or password or try signing in on your computer at directv.com.

    Can't Verify Your Subscription
    • Make sure your account includes access to HBO Max. To do this, sign in to directv.com and make sure your TV package includes HBO.
    • Apple TV: Try removing your TV provider in your Apple TV Settings. To do this, Settings > Accounts > TV Provider and choose Remove TV Provider. Now, open HBO Max and try signing in again.
  8. First time signing in? You'll see 'Create Your HBO Max Account.'
    • New to HBO Max? Edit your name and email as you'd like and then choose Create Account.
    • Already have an HBO Max account? To keep your existing profiles and watch history, enter your existing HBO Max email address and then choose Create Account. Next, follow the Verify Email Address steps below to link your existing account to your HBO Max subscription through DIRECTV.
  9. Choose who's watching and you're ready to stream.

Account Found?

If we find an existing account (an HBO NOW or HBO Max account) with the same email as what you entered (in Step 8), you'll have two options:

Verify Email Address

Choose this option to link the account that we found to your HBO Max subscription through your TV provider. After choosing this option, check your inbox for an email from HBO Max with a one-time code (the subject line is 'Here's Your One-Time Code'). Then, enter the code from the email and choose Link Accounts. If you don't get an email from HBO Max, see Didn't get one-time code.

If you link to an HBO Max account you'll keep your existing profiles (which include settings such as My List, parental controls, and Continue Watching). Your profile settings are not saved if you link to an HBO NOW account.

Create New Account

Choose this option to create a new HBO Max account with a different email (don't link to the account we found). After you choose this option, enter a different email address for your account.

Not sure which to choose?

Once you link or create an account, choose who's watching and you're ready to stream.

Link to an Existing Account
If you created a new account instead of linking to your existing account, please contact us for help.

Code not working?

Where do I enter the code?

  • Open a web browser on your phone or a computer and type https://hbomax.com/tvsignin in the address bar (this redirects to https://activate.hbomax.com). This takes you to an Enter Code page where you enter the 6 character code from your TV.

Code doesn't work or is invalid

Try the following:

  1. Make sure you're on the correct page in Step 3 above (https://activate.hbomax.com). Choose this link: https://activate.HBOMax.com and then enter the code from your TV.
  2. Try using a different supported browser: Chrome, FireFox, Microsoft Edge, or Safari.
  3. Get a new code. To do this, go back and choose Sign In again on your TV.

If you're signing in using your phone, try the following:

Step 1: Switch to a computer

  • In Step 3 above, try using your computer (instead of your phone). To do this, open this link: https://activate.HBOMax.com on your computer and then enter the code from your TV.

Step 2: Clear your browser data

Clear your browser data and then try signing in again using your phone. Here's how:

  • iPhone: On your iOS device, go to Settings > Safari, then scroll down and tap Clear History and Website Data. To learn more, go to Clear Safari.
  • Android phone: Try clearing your Chrome browsing data on your Android device. To find out how to do this, see Clear cache & cookies.