Change your email or password

Things to Know

You'll need to verify your email address before you can view or change your account information (your name, email, or password).

Change your name, email, or password

Here's how to view or change your account info:

  1. Do one of the following:
    • Phone or tablet: Open HBO Max, tap the Profile icon (sign in if needed), and then tap the Settings icon (upper-left).
    • Computer: Sign in at and then choose your profile icon (upper-right corner). Need help signing in?
  2. Choose Account (Account is only available with Adult profiles). If the Password field says 'Add a Password,' then you're signed in through your TV, internet, or mobile provider account. To change your provider account password, refer to your provider's sign-in page or Help Center.
  3. Select the Edit icon next to the field you want to change.
  4. We'll send you an email with a verification code within a few minutes (your account email address appears on the Check Your Email Inbox screen). The subject line of the email is 'Here's Your One-Time Code.'
  5. Open the 'Here's Your One-Time Code' email and find the 6-character code.
  6. Go back to HBO Max, enter the 6-character verification code, and choose Continue. If the code expires, select Get a New Code and try these steps again.
  7. Change your account information and choose Save.
    Note  If you change your email address, we'll send you an email to verify the change. Open this email and choose Verify Email. Then, you should see a 'You're All Set' page. The verification link in the email will expire in 7 days.
Email Already in Use?
There's already an account with the email address you entered. Please enter a different email address.

Having trouble?

If you didn't get the 'Here's Your One-Time Code' email, try these steps:

  1. The 'Here's Your One-Time Code' email is sent to the address that appears on the Check Your Email Inbox screen.
  2. Search all of your inbox folders for an email from HBO Max (including your Promotions and Spam folder).
  3. Choose Get a New Code on the Check Your Email Inbox screen, then check your email again.

If these steps don't help, please contact us.

Mistyped account email or no longer have access

If you no longer have access to the email associated with your account or you mistyped your email when you created your account, please contact us via phone or chat.