Can I get a refund?
Refunds policies vary by billing provider. Your billing provider is who you pay for your HBO Max subscription.
First, find out who your subscription is billed through:
- Open HBO Max or sign in to HBOMax.com on your computer. Can't sign in?
- Do one of the following:
- Phone or tablet: Tap your profile (upper right), the Settings icon , and then tap or scroll to Subscription.
- TV device: Choose the Settings icon and then choose Account.
- Computer: Choose your profile (upper right), then choose Settings, and find Subscription.
Subscription info is only available with Adult profiles.
- Here you can see who your subscription is billed through:
- WarnerMedia Direct, LLC: There is a no refund policy for subscriptions billed directly through WarnerMedia. If you see an unexpected charge or have any billing concerns, please contact us for help.
- Amazon Appstore: Check out Amazon's digital return policy.
- Apple iTunes or App Store: See Apple's Request a refund page.
- Google Play: See Google's Refunds on Google Play page.
- Roku: See Roku's Refund policy page.
- Samsung: Contact us with regard to any refund requests.
- Another provider: Contact your billing provider with regard to any refund requests for charges.
What if the charge isn't what I expected?
If your charge looks different than you expected, here are a few possible reasons:
- Applicable taxes are added to your subscription charge and they're based on your billing address ZIP code.
- You may have a different plan or billing period than you thought. See Which plan do I have?
- Your promotional or discounted period may have ended and you were charged the standard subscription rate.
If none of these reasons apply and you're billed through us (WarnerMedia), please contact us for help (instead of your payment service). If you're billed through another company, contact them for help.