Sign in with DIRECTV, DIRECTV STREAM or U-Verse

HBO Max is available through the following video services: 

  • DIRECTV STREAM
  • DIRECTV
  • AT&T U-Verse TV

Use the steps below to sign in to HBO Max through one of these video services.

If you have an AT&T wireless or internet plan (or previously subscribed to AT&T WatchTV), see Sign in with AT&T wireless account.

DIRECTV sign in
After you choose DIRECTV as your provider, you'll see the AT&T sign-in page (DIRECTV is part of the AT&T family).

Choose the device you're using:

Here's how you sign in on your phone or tablet:

  1. Open HBO Max and then tap the Profile icon (person, upper right).
    If you're already signed in, tap your profile (upper right), the Settings icon Settings icon (upper left), and then scroll down and choose Sign Out.
  2. Tap Sign in to your account.
  3. Tap Sign in with a Provider.
    iPhone or iPad
    • If prompted, tap Don’t Allow when asked if HBO Max can use your TV provider subscription.
  4. Do one of the following:
    • DIRECTV STREAM or U-Verse: Choose AT&T
    • DIRECTV: Choose DIRECTV. Next, you'll see the AT&T sign-in page (DIRECTV is part of the AT&T family).
    • DIRECTV Puerto Rico: Tap View All Providers, then Scroll down and choose DIRECTV Puerto Rico.
  5. Enter the user ID and password (for your account that includes HBO Max), and choose Sign In. If you can't sign in to your account, tap Forgot user ID? or Forgot password?
    6. Can't Verify Your Subscription
    • DIRECTV STREAM or U-Verse: Make sure your AT&T account includes access to HBO Max. To do this, sign in to att.com/myatt or the myAT&T app, then go to your account page, and find the HBO Max tile.
    • DIRECTV: Make sure your account includes access to HBO Max. To do this, sign in to directv.com and make sure your TV package includes HBO.
    • iOS device: Try removing your TV provider in iOS Settings. To do this, go to Settings > TV Provider, then scroll down and choose Remove TV Provider. Then, open HBO Max and try signing in again.
    • If you still can't sign in, see att.com/hbomaxhelp.
    If you're prompted to create an account:
    • New to HBO Max? Edit your name and email as you'd like and then choose Create Account.
    • Already have an HBO Max account? To keep your existing profiles and watch history, enter your existing HBO Max email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account Found: Link account.
  6. Choose who's watching and you're ready to stream.

Note If you created a new account instead of linking to your existing account, please contact us for help.

Here's how to sign in on your computer:

  1. Go to HBOMax.com on your computer and choose Sign In (upper right).
    If you're already signed in, choose your profile (upper right) and then choose Sign Out.
  2. Choose Sign in with a Provider.
  3. Do one of the following:
    • DIRECTV STREAM or U-Verse: Choose AT&T
    • DIRECTV: Choose DIRECTV. Next, you'll see the AT&T sign-in page (DIRECTV is part of the AT&T family).
    • DIRECTV Puerto Rico: Choose View All Providers, then Scroll down and choose DIRECTV Puerto Rico.
  4. Select the User ID for your AT&T account that includes HBO Max, enter your password, and choose Sign In. If you don't see your account with HBO Max, choose Add user ID. If you can't sign in to your account, tap Forgot user ID? or Forgot password?
    5. Can't Verify Your Subscription
    • DIRECTV STREAM or U-Verse: Make sure your AT&T account includes access to HBO Max. To do this, sign in to att.com/myatt or the myAT&T app, then go to your account page, and find the HBO Max tile.
    • DIRECTV: Make sure your account includes access to HBO Max. To do this, sign in to directv.com and make sure your TV package includes HBO.
    • iOS device: Try removing your TV provider in iOS Settings. To do this, go to Settings > TV Provider, then scroll down and choose Remove TV Provider. Then, open HBO Max and try signing in again.
    • If you still can't sign in, see att.com/hbomaxhelp.
    If you're prompted to create an account:
    • New to HBO Max? Edit your name and email as you'd like and then choose Create Account.
    • Already have an HBO Max account? To keep your existing profiles and watch history, enter your existing HBO Max email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account Found: Link account.
  5. Choose who's watching and you're ready to stream.

Note If you created a new account instead of linking to your existing account, please contact us for help.

Here's how to sign in on your TV:

Amazon Fire TV, Android TV, Apple TV, PlayStation, or Roku
  1. Open HBO Max, choose the Profile icon (person, upper left) and then choose Sign In.
    If you're already signed in, see How do I sign out?
  2. Choose Sign in with a Provider.
  3. Stay on the screen with the 6-character code while you grab your phone or computer to finish signing in.

    4. Now, on your phone or computer:

  4. Open a web browser and go to: hbomax.com/activate.
  5. Enter the 6-character doe from your TV and choose Next. Code not working?
  6. Do one of the following:
    • DIRECTV STREAM or U-Verse: Choose AT&T
    • DIRECTV: Choose DIRECTV. Next, you'll see the AT&T sign-in page (DIRECTV is part of the AT&T family).
    • DIRECTV Puerto Rico: Choose View All Providers, then Scroll down and choose DIRECTV Puerto Rico.
  7. Select the User ID for your account that includes HBO Max, enter your password, and choose Sign In. If you don't see your account with HBO Max, choose Add user ID. If you can't sign in to your account, tap Forgot user ID? or Forgot password?
    8. Can't Verify Your Subscription
    • DIRECTV STREAM or U-Verse: Make sure your AT&T account includes access to HBO Max. To do this, sign in to att.com/myatt or the myAT&T app, then go to your account page, and find the HBO Max tile.
    • DIRECTV: Make sure your account includes access to HBO Max. To do this, sign in to directv.com and make sure your TV package includes HBO.
    • iOS device: Try removing your TV provider in iOS Settings. To do this, go to Settings > TV Provider, then scroll down and choose Remove TV Provider. Then, open HBO Max and try signing in again.
    • If you still can't sign in, see att.com/hbomaxhelp.
    If you're prompted to create an account:
    • New to HBO Max? Edit your name and email as you'd like and then choose Create Account.
    • Already have an HBO Max account? To keep your existing profiles and watch history, enter your existing HBO Max email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account Found: Link account.
  8. Go back to your TV, choose who's watching and you're ready to stream.

Note If you created a new account instead of linking to your existing account, please contact us for help.

Other TV device

Cox device, LG TV, Samsung TV, VIZIO Smart TV, Xbox, XClass TV, or Xfinity device

  1. Open HBO Max, choose the Profile icon (person, upper left) and then choose Sign In.
    If you're already signed in, see How do I sign out?
  2. Stay on the screen with the 6-character code while you grab your phone or computer to finish signing in.

    3. Now, on your phone or computer:

  3. Open a web browser and go to: hbomax.com/activate.
  4. Enter the 6-character doe from your TV and choose Next. Code not working?
  5. Do one of the following:
    • DIRECTV STREAM or U-Verse: Choose AT&T
    • DIRECTV: Choose DIRECTV. Next, you'll see the AT&T sign-in page (DIRECTV is part of the AT&T family).
    • DIRECTV Puerto Rico: Choose View All Providers, then Scroll down and choose DIRECTV Puerto Rico.
  6. Select the User ID for your account that includes HBO Max, enter your password, and choose Sign In. If you don't see your account with HBO Max, choose Add user ID. If you can't sign in to your account, tap Forgot user ID? or Forgot password?
    7. Can't Verify Your Subscription
    • DIRECTV STREAM or U-Verse: Make sure your AT&T account includes access to HBO Max. To do this, sign in to att.com/myatt or the myAT&T app, then go to your account page, and find the HBO Max tile.
    • DIRECTV: Make sure your account includes access to HBO Max. To do this, sign in to directv.com and make sure your TV package includes HBO.
    • iOS device: Try removing your TV provider in iOS Settings. To do this, go to Settings > TV Provider, then scroll down and choose Remove TV Provider. Then, open HBO Max and try signing in again.
    • If you still can't sign in, see att.com/hbomaxhelp.
    If you're prompted to create an account:
    • New to HBO Max? Edit your name and email as you'd like and then choose Create Account.
    • Already have an HBO Max account? To keep your existing profiles and watch history, enter your existing HBO Max email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account Found: Link account.
  7. Go back to your TV, choose who's watching and you're ready to stream.

Note If you created a new account instead of linking to your existing account, please contact us for help.

Code not working?

Here are some things to try:

  • Make sure you're on the correct page (hbomax.com/activate) when you enter the code from your TV.
  • Use your computer when you enter the code at hbomax.com/activate instead of your phone (or vice versa).
  • Try using a different web browser: Chrome, FireFox, Microsoft Edge, or Safari.
  • Try clearing your browser data. Here's how:
    • iPhone or iPad: On your iOS device, go to Settings > Safari, then scroll down and tap Clear History and Website Data. To learn more, go to Clear Safari.
    • Android phone: Try clearing your Chrome browsing data on your Android device. To find out how to do this, see Clear cache & cookies.
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