How do I cancel my subscription?

Things to know
  • Your HBO Max subscription will auto-renew until you cancel it.
  • Cancel 1-2 days before your subscription renews (this varies by provider).
  • Deleting the HBO Max app does not cancel your subscription.

HBO Max subscriptions are available through many providers, and the cancellation steps vary by provider. If you know who bills you, skip to Step 2.

Need help signing in? See Can't sign in.

Step 1: Find out who bills you

You can find out who bills you in Settings. Open HBO Max or go to HBOMax.com and then:

  • Phone or tablet: Tap your profile (upper right), then the Settings icon Settings icon (upper right), and then tap or scroll to Subscription.
  • Computer: Choose your profile (upper right), then choose Settings, and find Subscription.
  • TV device: Choose the Settings icon Settings icon (lower left), then choose Account.

Here you'll find who your subscription is billed through.

Note  Subscription information is only available with Adult profiles.

Can't find who bills you?

Try checking your bank statement or ask your TV or internet provider if they bill you for HBO Max.

Step 2: Cancel your subscription

Select who bills you for HBO Max and follow the cancellation steps:

App stores
Apple iTunes or App Store

Here's how to cancel your subscription in iOS Settings:

  1. Open the Settings app on your iPhone or iPad.
  2. Tap your name.
  3. Tap Subscriptions (if prompted, log in with your Apple ID).
  4. Find and tap your HBO Max subscription. Can't find it? Make sure you're logged in with the correct Apple ID. For help, go to Apple's Can't find subscription to cancel article.
  5. Tap Cancel Subscription.

You should get an email from Apple confirming your cancellation. You can continue streaming until your subscription expires at the end of your billing cycle.

For more help, visit Apple's Cancel a subscription article.

Google Play

Here's how to cancel your subscription:

  1. On the Android phone or tablet, open the Play Store app.
    To cancel on your computer, go to Google's Cancel subscription on Google Play article.
  2. At the top right, tap your profile icon.
  3. Tap Payments & subscriptions and then Subscriptions.
  4. Tap HBO Max in your list of subscriptions, and then Cancel subscription.

You should get an email from Google Play confirming your cancellation. You can continue streaming until your subscription expires at the end of your billing cycle.

For more help, go to Google's Cancel subscription on Google Play article.

Pause payments
Instead of canceling, you can pause your subscription for up to 3 months. To do this, tap Pause Payments and then set the time period to pause payments. You can continue streaming until your subscription is paused at the end of your billing cycle.
Roku

Here's how to cancel your subscription on your Roku:

  1. Press the Home button on your Roku remote.
    To cancel your subscription on your phone or computer, go to Roku's Cancel a subscription article.
  2. Use the directional pad on your remote to highlight HBO Max.
  3. Press the Star button (*) to open the Options menu.
  4. Choose Manage subscription then Cancel subscription. If Manage subscription is not available, try these same steps on each Roku streaming device you own.

You should get an email from Roku confirming your cancellation. You can continue streaming until your subscription expires at the end of your billing cycle.

For more help, visit go to Roku's Cancel a subscription article.

Samsung TV

Here's how to cancel your subscription on the web:

  1. Go to samsungcheckout.com and sign in to your Samsung account.
  2. From the Purchase History menu, choose Subscriptions.
  3. Find your HBO Max subscription and then choose Unsubscribe.

Once canceled, you should get an email from Samsung confirming your cancellation. You can continue to stream until your subscription expires at the end of your billing cycle.

You can also cancel your subscription on your Samsung TV. To find out how to do this, go to Samsung's Cancel subscription article.

If you need help canceling your subscription, contact us.

TV, internet, and wireless providers

Sign in to your provider's website, go to their Help Center, or contact them.

Warner Media Direct (HBOMax.com)

If you're billed through us (WarnerMedia Direct Latin America, LLC), here's how to cancel:

Phone or tablet
  1. Open the HBO Max app and then tap your profile (upper right). Need sign in help?
  2. Tap the Settings icon (cog, upper right) and then tap or scroll to Subscription.
  3. Tap Manage Subscription.
  4. Tap Cancel Subscription.
  5. Confirm your cancellation and take note of your expiration date.

Once canceled, you'll get an email from us confirming your cancellation. You can continue to stream until your subscription expires at the end of your billing cycle.

For more help, visit Change a WarnerMedia-billed subscription.

Computer
  1. Go to HBOMax.com and sign in (if needed). Need sign in help?
  2. Choose your profile (upper right), then choose Settings, and find Subscription.
  3. Choose Manage Subscription.
  4. Choose Cancel Subscription.
  5. Confirm your cancellation and take note of your expiration date.

Once canceled, you'll get an email from us confirming your cancellation. You can continue to stream until your subscription expires at the end of your billing cycle.

For more help, see Change a WarnerMedia-billed subscription.

If you have billing questions, go to our Billing Q&A.

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