Change your email or password

Your account info includes your name, email address, and a password. For billing information, see View or change subscription.

Mistyped account email or no longer have access

If you no longer have access to the email associated with your account or you mistyped your email when you created your account, please contact us via phone or chat.

Change your name, email, or password

Here's how to change your account info:

  1. Do one of the following:
    • Phone or tablet: Open HBO Max, tap your profile (upper right), and then the Settings icon Settings icon (upper left). Sign in if needed.
    • Computer: Sign in at, choose your profile (upper right), and then choose Settings. Need help signing in?
    • TV device: You can't change your account info on your TV.
  2. Find or choose Account (Account is only available with Adult profiles).
  3. Select the Edit icon next to the field you want to change. We'll send you an email with a verification code to your account email (the email that appears on the Verify Email Address screen). The email subject line is 'Here's Your One-Time Code.'
  4. Keep HBO Max open while you check your email.
  5. Open the 'Here's Your One-Time Code' email and find the 6-character code. Didn't get the email?
  6. Go back to HBO Max, enter the 6-character verification code, and choose Continue.
    Expired or Invalid Code
    If the code expires or you get an error, select Get a new code and try these steps again. Still getting an error? Contact us via phone or chat.
  7. Change your account information and choose Save.

Note  If you change your email address, we'll send an email to your new account email. Open this email and choose Verify Email. If you don't get this email, see Didn't get verification email?

Email Already in Use?
There's already an account with the email address you entered. Please enter a different email address.

Didn't get the email?

If you didn't get the 'Here's Your One-Time Code' email, try these steps:

  1. Check the email address that appears in Settings (Step 2 above). If you don't have access to your account email, please contact us via phone or chat for help.
  2. Search all of your inbox folders for an email from HBO Max (including your Promotions and Spam folder).
  3. Choose Get a new code on the Verify Email Address screen (Step 3), then check your email again.

If these steps don't help or you don’t have access to your account email, please contact us via phone or chat.