All about Kid profiles

There are two types of profiles: Adult and Kid. Your account can have up to 5 profiles. You can create a Kid profile for each of your kids with parental controls that limit what content they can watch.

Vodafone TV TiVo box
The HBO Max app on the Vodafone TV TiVo box doesn’t support multiple profiles or parental controls.
Why create Kid profiles?
  • Parental controls. You can limit what your child can watch based on content ratings.
  • The Kids Home page has shows and movies based on your child's age. Younger children (ages 2-9) can discover titles by selecting their favorite character's picture (e.g. Elmo or Scooby Doo).
  • Your child has their own My List and Continue Watching list.
  • You can keep your child from switching to an Adult profile. Also, Kid profiles can't access account management features, like your password and billing information.
Add a Kid profile

Here's how to add a Kid profile:

  1. Choose your profile (upper left on TVs, upper right on other devices).
  2. Choose Switch Profiles.
  3. Choose Add Kid (or + Kid on TVs). If your account doesn't have a PIN, you'll be asked to create one.
  4. Do one of the following:
    • Phone or tablet: Tap the Camera icon and then choose to take a photo, upload a picture, or choose a character (for more info, see add profile pictures). Then, pick a color and enter your child's name and birth date (month and year).
    • TV or computer: Enter your child's name and birth date (month and year) and then pick a color (you can add profile pictures later).
  5. Choose Next.
  6. Choose the content ratings that your child can watch. Movies and TV shows with ratings above what you select can't be watched by this profile. By default, your child can't switch to another profile (without your PIN).
  7. Choose Save.

When a Kid profile is active, you'll see the Kids Home screen.

Kids Home screen

When a Kid profile is selected, you'll see the Kids Home screen experience with shows and movies based on your child's age (the profile's birthdate). The Home screen also includes a Continue Watching and My List row.

The Home screen for Kid profiles are personalized based on your child's age. There are 4 different Home screen experiences:

  • Little kids: Ages 2-5
  • Big kids: Ages 6-9
  • Tweens: Ages 10-12
  • Teens: Ages 13-17

The Home screen for Little kids and Big kids (ages 2-9) includes a row of characters from shows and movies on HBO Max. This way, kids can discover titles with their favorite character by selecting their picture (e.g. Elmo or Scooby Doo).

Kids (and adults too!) can add a profile picture or character to their profile. To learn more about this, see Add a profile picture.

When a Kid profile is active...

  • You'll see the Kids Home screen experience and the Browse menu will include content for kids. Shows and movies that can't be watched (as specified by the profile's parental controls) will appear with a Lock icon (closed padlock) and can't be played.
  • Search results will only include shows and movies that the profile is allowed to watch (according to the profile's parental controls).
  • You can download shows and movies on a phone or tablet, but only the content authorized by the profile's parental controls.
  • Some settings aren't available. Kid profiles don't have access to account management features, for example: account (which includes email and password), subscription information, manage devices, parental controls, and notifications.
Switch profiles

By default, your child can't switch from their profile to another profile without entering the PIN that you set up. You can change your PIN at any time by going to Parental Controls.

For older kids, you can turn off the PIN prompt when switching profiles. Here's how:

  1. Choose your profile (upper left on TVs, upper right on other devices).
  2. Choose Switch Profiles.
  3. Choose Manage Profiles (you may need to scroll down).
  4. Choose your child's profile. Kid profiles have a lock icon (closed padlock).
  5. Enter your PIN and choose Enter.
    Note  If you have trouble entering your PIN, press the Select or OK button on your remote to open the on-screen keyboard.
  6. Clear the Require PIN to switch profiles check box and then choose Save (you may need to scroll to see this option).
'Who is Watching' screen

Here's what happens when you open HBO Max:

  • TV or computer: If the last profile used was a Kid profile, HBO Max will open with this profile. If the last profile was an Adult profile, you'll see the 'Who is Watching' screen when you open HBO Max.
  • Phone or tablet: HBO Max always opens with the last profile used (you won't see the 'Who is Watching' screen).
Change parental controls
  1. Choose your profile.
  2. Choose Switch Profiles and then Manage Profiles (you may need to scroll down).
  3. Choose a profile. Kid profiles have a Lock icon.
  4. Enter your PIN (if required) and choose Enter. If you have trouble entering your PIN, press the Select or OK button on your remote to open the on-screen keyboard.
  5. You can change your child's name and birth date, and the ratings they're allowed to watch. You can also select or unselect the Require PIN to switch profiles check box.
  6. Choose Save.

You can’t change a Kid profile to an Adult profile. Instead, you can select the highest TV and movie ratings to allow this profile to stream all content.

To find out how to edit or delete profiles, go to Add, manage, and switch profiles