HBO Max billing Q&A

HBO Max is available at HBOMax.com from many providers and prices vary by provider and by country. For pricing info see HBOMax.com.

Depending on your location, you may be charged local taxes. Some financial institutions may add transaction fees if you aren't using a local payment method. These fees are charged by your bank—contact your bank directly if you have any questions.

If your charge looks different than you expected, here are a few possible reasons:

• Applicable taxes are added to your subscription charge and they're based on your current location.
• You may have a different billing period than you thought (yearly or monthly).
• Your promotional or discounted period may have ended and you were charged the standard subscription rate.

If none of these reasons apply and you're billed through us (HBO Nordic AB), contact us. If you're billed through another company, contact them for help.

If you sign up through us at HBOMax.com, you can use Visa, MasterCard, PayPal, and iDEAL (Netherlands only).

Your credit or debit card needs to support automatic recurring payments and be issued in the country where you signed up.

If you subscribe through...

• TV or mobile provider: Check with your provider to find out which payment methods are accepted.
• App store: Check with your app store (Apple, Google Play, or Samsung) to find out which payment methods are accepted.

To find out how to change your payment method, see Change payment.

If you can't add or update your payment method, see Can't change payment method.

No, at this time we don't have HBO Max gift cards.

HBO Max is available from many providers. To find out who bills you:

1. Open HBO Max or sign in to HBOMax.com on your computer. Can't sign in?
2. Do one of the following:
   • Phone or tablet: Tap your profile (upper right), the Settings icon , and then tap or scroll to Subscription.
   • Web: Sign in at HBOMax.com/account.
   • TV device: Choose the Settings icon , then choose Account.
   • Computer: Choose your profile (upper right), then choose Settings, and find Subscription.
     (Subscription information is only available for Adult profiles.)
3. Here you'll find who your subscription is billed through.

You can also review your bank statement for an HBO Max subscription charge. (If your subscription is part of a TV package or wireless plan, you may not see an individual charge for HBO Max.)

If your subscription doesn't include a free trial, your first charge happens when you start your subscription. You pay for your subscription at the beginning of each billing period. Thereafter, your subscription will auto-renew each month or year until you cancel your subscription.

To find your next billing date:

1. Open HBO Max or sign in to HBOMax.com on your computer. Can't sign in?
2. Do one of the following:
   • Phone or tablet: Tap your profile (upper right), the Settings icon , and then tap or scroll to Subscription.
   • TV device: Choose the Settings icon , then choose Account.
   • Computer: Choose your profile (upper right), then choose Settings, and find Subscription.
     (Subscription information is only available for Adult profiles.)
3. Here you can see who your subscription is billed through.
4. Find your billing provider below:
   • HBO Europe, s.r.o. or HBO Nordic AB: Take note of the Next Billing Date.
   • Apple iTunes or App Store: See What's my next billing date?
   • Google Play: See When will my subscription renew?
   • Samsung: See When will my subscription renew?
   • Other provider: Choose Learn More or find your provider on this page.

HBO Max subscriptions automatically renew each month or year until you cancel. For cancellation steps, see How do I cancel?