Sign in with a provider

If you subscribe to HBO Max via a TV or mobile provider, your provider will let you know how you can link your subscription to an HBO Max account. You can also use the Sign in through a Provider steps below. Once you link your subscription, you can sign in using your HBO Max email and password.

Already Have an Account?
If you already have an HBO Max account (or an HBO GO or HBO Portugal account), see Sign in to HBO Max.

Which device are you using?

Have another device?
The Sign in with a provider steps are easier on your phone, tablet, or computer.

Android TV, Apple TV, LG Smart TV, PlayStation, Samsung TV, or Xbox

Here's how to register and link to your provider subscription using your TV:

  1. Open HBO Max on your TV and choose Sign in (or choose a show or movie, then choose Sign In).
  2. Choose Sign In and then choose Sign in with a Provider. Stay on the screen with the 6-character code while you grab your phone or computer.
  3. Open a browser on your phone or computer and in the address bar, type HBOMax.com/tvsignin. You should see an Enter Code page (https://activate.hbomax.com).
    Apple TV and Xbox consoles
    You can use your phone to scan the QR code on your TV.
  4. Enter the 6-character code that appears on your TV and then choose Next. Code not working?
  5. Choose who you subscribe with or choose View All Providers and then select your provider. I don't see my provider
  6. On the Register screen, enter your provider account info and choose Submit.
    Messages
  7. Complete the Create Your Account form and choose Create Account. Going forward, you'll sign in using this email and password.
  8. Account found? See the Account Found heading below.
  9. Choose who's watching and you're ready to stream.

Now you can sign in on any device using your HBO Max email and password.

Account Found?

If we find an existing HBO Max (or HBO GO or HBO Portugal account) with the same email address, you'll have two options:

Verify Email Address

Choose this option to register and link the account that we found to your HBO Max subscription through your TV or mobile provider. After choosing this option, check your inbox for an email from HBO Max with a one-time code (the subject line is 'Here's Your One-Time Code'). Then, enter the code from the email and choose Link Accounts. If you don't get an email from HBO Max, see Didn't get one-time code.

If you link to an HBO Max account you'll keep your existing profiles (which include settings such as My List, parental controls, and Continue Watching). Your profile settings are not saved if you link to an HBO GO or HBO Portugal account.

Create New Account

Choose this option to create a new HBO Max account with a different email (don't link to the account we found). After you choose this option, enter a different email address for your account.

Not sure which to choose?

Once you register and link or create an account, choose who's watching and you're ready to stream. Going forward, you'll sign in using your HBO Max email and password.

Code not working?

Where do I enter the code?

On your phone or computer, go to hbomax.com/tvsignin (or type https://hbomax.com/tvsignin in your browser's address bar). You should see an Enter Code page where you can enter the 6-character code from your TV.

Code doesn't work or is invalid

Try the following:

  1. Make sure you're on the correct page (https://activate.hbomax.com) in Step 3 above. Choose this link: activate.hbomax.com and then enter the code from your TV.
  2. Try using a different supported browser: Chrome, FireFox, Microsoft Edge, or Safari.
  3. Get a new code. To do this, go back and choose Sign in with a Provider again on your TV.

If this doesn't help, try the Sign in with a Provider steps on another device. For example, try the Sign in with a Provider steps on your computer (at HBOMax.com), or the HBO Max app on your phone or tablet (iOS or Android). Once you link your provider subscription, you can sign in on any device using your HBO Max email and password.

Here's how to register and link your provider subscription using your phone or tablet:

  1. Open HBO Max and then tap the Profile icon (person, upper right).
  2. Tap Sign in to your account.
    If you're already signed in, tap your profile (upper right), the Settings icon (cog, upper right), and then scroll down and choose Sign Out.
  3. Tap Sign in with a Provider.
  4. Choose who you subscribe with or tap View All Providers and then choose your provider. I don't see my provider
  5. On the Register screen, enter your provider account info and choose Submit.
    Messages
  6. Complete the Create Your Account form and choose Create Account. Going forward, you'll sign in using this email and password.
  7. Account found? See the Account Found heading below.
  8. Choose who's watching and you're ready to stream.

Now you can sign in on any device using your HBO Max email and password.

Account Found?

If we find an existing HBO Max (or HBO GO or HBO Portugal account) with the same email address, you'll have two options:

Verify Email Address

Choose this option to register and link the account that we found to your HBO Max subscription through your TV or mobile provider. After choosing this option, check your inbox for an email from HBO Max with a one-time code (the subject line is 'Here's Your One-Time Code'). Then, enter the code from the email and choose Link Accounts. If you don't get an email from HBO Max, see Didn't get one-time code.

If you link to an HBO Max account you'll keep your existing profiles (which include settings such as My List, parental controls, and Continue Watching). Your profile settings are not saved if you link to an HBO GO or HBO Portugal account.

Create New Account

Choose this option to create a new HBO Max account with a different email (don't link to the account we found). After you choose this option, enter a different email address for your account.

Not sure which to choose?

Once you register and link or create an account, choose who's watching and you're ready to stream. Going forward, you'll sign in using your HBO Max email and password.

Here's how to register and link your provider subscription using your computer:

  1. Go to HBOMax.com on your computer and choose Sign In (upper right).
    If you're already signed in, choose your profile (upper right) and then choose Sign Out.
  2. Choose Sign in with a Provider.
  3. Choose who you subscribe with or choose View All Providers and then select your provider. I don't see my provider
  4. On the Register screen, enter your provider account info and choose Submit.
    Messages
  5. Complete the Create Your Account form and choose Create Account. Going forward, you'll sign in using this email and password.
  6. Account found? See the Account Found heading below.
  7. Choose who's watching and you're ready to stream.

Now you can sign in on any device using your HBO Max email and password.

Account Found?

If we find an existing HBO Max (or HBO GO or HBO Portugal account) with the same email address, you'll have two options:

Verify Email Address

Choose this option to register and link the account that we found to your HBO Max subscription through your TV or mobile provider. After choosing this option, check your inbox for an email from HBO Max with a one-time code (the subject line is 'Here's Your One-Time Code'). Then, enter the code from the email and choose Link Accounts. If you don't get an email from HBO Max, see Didn't get one-time code.

If you link to an HBO Max account you'll keep your existing profiles (which include settings such as My List, parental controls, and Continue Watching). Your profile settings are not saved if you link to an HBO GO or HBO Portugal account.

Create New Account

Choose this option to create a new HBO Max account with a different email (don't link to the account we found). After you choose this option, enter a different email address for your account.

Not sure which to choose?

Once you register and link or create an account, choose who's watching and you're ready to stream. Going forward, you'll sign in using your HBO Max email and password.

HBO GO and HBO Portugal
Your HBO profile settings, such as My List and Continue Watching, will not be available in HBO Max.