Consumer Protection Agencies

Below is a list of Consumer Protection Agencies in Europe:

• European Union: The European Online Dispute Resolution is available at https://www.ec.europa.eu/consumers/odr.
• Bosnia Herzegovina: Ombudsman for protection of consumers for Bosnia and Herzegovina.
• Bulgaria: The National Commission for Consumers Protection is available at https://kzp.bg.
• Czech Republic: The Czech Trade Inspection (Česká obchodní inspekce) is available at https://www.coi.cz.
• Denmark: The Complaints Resolution Centre, Boards House (Center for Klageløsning, Nævnenes Hus) is available at https://www.kfst.dk/forbrugerforhold/klageforhold/center-for-klageloesning.
• Finland: The Consumer Disputes Board (Kuluttajariitalautakunta) is available at https://www.asiointi.kuluttajariita.fi/kuluttaja/#/fi.
• Hungary: The list of dispute resolution bodies in Hungary is available at: http://fogyasztovedelem.kormany.hu.
• Norway: The Norwegian Consumer Council (Forbrukerrådet) is available at https://www.forbrukertilsynet.no/.
• Poland: The list of dispute resolution bodies is published in the Register available at the Office for Competition and Consumer Protection (UOKiK) website: http://polubowne.uokik.gov.pl/.
• Romania: The National Authority for Consumer Protection (Autoritatea Nationala pentru Protectia Consumatorilor) is available at: https://anpc.ro/.
• Slovakia: The list of dispute resolution bodies in the Slovak Republic is available at: https://www.soi.sk/sk/Alternativne-riesenie-spotrebitelskych-sporov.soi.
• Sweden: The National Board for Consumer Disputes (Allmänna reklamationsnämnden) is available at https://www.arn.se.